Complaint about Casino Action

[Nifty29]

Glad to hear you obtained some professional legal advice john.

[johnico]

Tell you the truth, I believed that ECOGRA would have been involved until now and since it is more than certain that the program was buggy, I would have expected them to throw an investigation since they hold the accreditation procedures and they are the ones that actually "approve" what we play !!! It is strange but I have had no news from them also ...

The error was indeed fundamental ...maybe too fundamental !!! This explains the fact that the game was withdrawn from the Casino but not from all Casinos since that would spread out and claims would be coming in like crazy !! On the other hand it was withdrawn just to ease my reactions ...at least that is what they thought...

I have explained (and to them) that the error appears on ALL Level-Up games ...still they withdrew only Deuces Wild, the game that held the dispute ...

But what is really strange is the fact that the logs are too ...serial ...timely wise I mean.. And indeed after the hang I stayed off the game for over two minutes and the logs show that I had the next game just 4 secs after !!!!! I am talking about relative time ...how would that be possible ??? and while in dispute, all of a sudden they decide to delete (or archive ??) logs.... strange ...

Here is an email that I sent to Europalace

from Ioannis Oikonomou giannos.oikonomou@gmail.com
to "Support (Europalacesupport.com)" <Support@europalacesupport.com>
date Thu, May 5, 2011 at 8:59 AM
subject RE: Euro Palace
mailed-by gmail.com
hide details May 5
Hello Wesley,

Thank you for your invitation …I found your Casino listed on a site.

Tell you the truth I am in a middle of a dispute with another Casino which is also supported by Microgaming.

I wanted to check if the same games existed and if the errors that were produced on a specific set of games (Level Up Poker) during my play in the other Casino would appear on here too …

Apparently an error 513 kept on throwing me out of the game and the winnings were not redeemed…

I hope that the same thing does not apply to your Casino and the issue does not refer to all “Microgaming” Casinos !

I would like to try out although I am very frustrated during that period of time ….

Ioannis


And here is the answer I got :

From: Support@Europalacesupport.com [mailto:Support@Europalacesupport.com]
Sent: Thursday, May 05, 2011 10:06 AM
To: Ioannis Oikonomou
Subject: RE: Euro Palace [pfCase:1806403, pfTicket:7064831]

Hi Ioannis

Thank you for contacting the EuroPalace Support desk.

Ioannis we do have the Level Up Poker game on the casino software as well and the software is also supported by MicroGaming. I honestly can’t say whether you will experience the same problem with the game on our side, but I can assure you that should there be a problem, we will immediately report any issue to MicroGaming in order for them to correct the game issue.

I can honestly say that I haven’t dealt with any players thus far that reported the same issue to me and thus I can’t say with certainty that you will not or that you will experience the problem again. You are more than welcome to try our casino and hopefully you will experience some great play here. From my side I will do my best to assist you with any issues that you may encounter.

Please contact us again, should you have any further queries.

I wish you all the best and hope that you continue to enjoy your time with us.

Kind regards

Jay
EuroPalace Support



No other Casino Knew about the problem and the game kept on until today ....I check at least 5 Casinos supported by MGS everyday !!!

For now I will have to wait for ECOGRA and LGA ....

[johnico]

Two weeks after contacting ECOGRA and LGA and several messages in between, I still havent heard of them ....what can I say ??