INetBet is terrible, Casinomeister no teeth.

[dwindmil1]

Just a friendly warning to all out there to stay away from INetBet. They are on the Casinomeister's approved list, but my experience hardly suggests that they should be. Throughout my experience of having done absolutely nothing to warrent disiplinary action from the casino, my account has been locked three times.

Casinomeister is of no use in getting this unethical casino behavior addressed either.

Buyer beware.

[Nifty29]

Just a friendly warning to all out there to stay away from INetBet. They are on the Casinomeister's approved list, but my experience hardly suggests that they should be. Throughout my experience of having done absolutely nothing to warrent disiplinary action from the casino, my account has been locked three times.

Casinomeister is of no use in getting this unethical casino behavior addressed either.

Buyer beware.

If you're not happy with the service Casinomeister provided I would definitely demand a refund. I also believe he is currently undergoing orthodontic work and he can't help it if every second consonant sounds like "th" - you should do your research before making hurtful personal remarks.

I am very confident that inetbet wouldn't lock anyone's account without just cause, so I'm sure there is a lot more to the story than you're letting on.

[vinylweatherman]

Just a friendly warning to all out there to stay away from INetBet. They are on the Casinomeister's approved list, but my experience hardly suggests that they should be. Throughout my experience of having done absolutely nothing to warrent disiplinary action from the casino, my account has been locked three times.

Casinomeister is of no use in getting this unethical casino behavior addressed either.

Buyer beware.

The most it should ever have been locked is TWICE.

The first time, you give them a second chance after they have sorted the matter out.

The second time is also the LAST time. Sorting it out again like before will no longer suffice.

If there IS a third time, you should not notice because the casino has long since ended up in the recycle bin.

There is of course the PAB option, but your bitch & moan seems to suggest you have already done this, and are not happy with Max's verdict, so have decided to "slag off" CM without giving much detail as to WHY.

[ilovejesus]

Just a friendly warning to all out there to stay away from INetBet. They are on the Casinomeister's approved list, but my experience hardly suggests that they should be. Throughout my experience of having done absolutely nothing to warrent disiplinary action from the casino, my account has been locked three times.

Casinomeister is of no use in getting this unethical casino behavior addressed either.

Buyer beware.

i dont thing this is fair to post stuff like this you should tell forum the full story why casinomeister hasnt help you i havent been hear long i seen they help every one, sorry if i upset u godbless

[Casinomeister]

Just a friendly warning to all out there to stay away from INetBet. They are on the Casinomeister's approved list, but my experience hardly suggests that they should be. Throughout my experience of having done absolutely nothing to warrent disiplinary action from the casino, my account has been locked three times.

Casinomeister is of no use in getting this unethical casino behavior addressed either.

Buyer beware.

You're full of it. Here's why:

Original PAB from June:

Please explain the problem you are having.

I opened an account with a 100% $50 bonus that had the wagering requirements listed in the cashier in April. I completed the wagering requirement by playing Blackjack. I am having two big problems with support.

1) I have provided the casino with requested documenation to make a withdrawal (driver's license and faxback form) on many occasions and support is absolutely refusing to recognize the fact that I've done so.

2) My account has been closed twice, now, and the balance confiscated from me without my authorization and request.

3) Support has been insisting that I have not bet the wagering requirement. In fact... I have met the wagering requirement, and I have a screenshot of my cashier page that does indeed designate the entirety of my $65 balance as "withdrawable"

------------------------------------------------------
What do you want done?

At this moment in time my account has been closed, again, without my permission or request, for reasons I'm completely unsure of. At this point I just want my $65 balance to be returned to my ewalletxpress account. Thanks.

The casino's response:

...
He claimed an initial deposit bonus ANYWG that had a 20 times turnover attached, however if Blackjack was played this increases to 60 times (see below for details).
http://www.inetbet.com/promotions/signupbonus.asp

He deposited $50 and claimed the $50 bonus and has turned over exactly $2,000, however it is on Blackjack so he is £4,000 short.

This was explained to him, yet he is refusing to accept it, he also sent in a fax back to facilitate his withdrawal, we informed him that the signatures were totally different, his reply was ''The signature is different because I just don't give a shit enough to produce a good signature for you assholes''. This was also before he even knew he had not met the wagering.

Also no funds have been removed from his account, however due to the continual abuse his account has been closed.

We asked them to reopen the account so that you could complete your wagering requirements, which they did. I guess you became abusive again since they have now closed your account probably for good.

Here is the player's next PAB from December;

The casino has locked my account and is refusing to unlock it. Support has told me that I have "not sent documentation in" and, therefore, has locked my account.

The truth, however, is that I sent in a faxback form, copy of my photo ID, and a bank statement as they requested. Even though the first faxback form didn't ask for my EWalletXpress number and had no location for me to write, it in they initially rejected my documentation (because of their own incorrect form) and told me to resubmit documentation containing the EWallet number. Although this was an inconvience to me, I resubmitted my documentation in accordance with their request.

After I submitted this documentation support asked me why my signature on the faxback form and the signature on my photo ID didn't match. At this point, I must admit, I was irritated with support and felt as if they were harassing me; they already invaded my privacy by asking for my photo identification and bank statement and felt that it would be a good idea to make me drive 20 minutes to re-fax a document because I "forgot" to include a EWallet number that was never asked for in the first place. Moreover, the signatures, in my opinion, did indeed match. I called them "assholes," for providing insulting customer service, and this is something that I do apologize for and regret doing immensely. Despite this regret however, support decided to close my account without my consent or notification. When I contacted support and asked why my account was closed, they replied that they "assumed I did not want to play here again," despite the fact that I had real money in my account. Once I told them that I still had real money in my account and in no way wanted to close it they reopened it.

In any case, since I resubmitted my documentation I received absolutely no further requests for additional documentation. I can and will prove this as I have retained all of my email correspondence with support. Some time after my account was re-opened I got a "You must have a faxback form on file to perform a transaction - please contact customer service" message and contacted support to inform them that I did indeed have a faxback form on file. I was told, again, that I did not have a proper form on file. I proceded to ask for what exactly more I needed to send to support three times in three subsequent email exchanges and was given vague answers such as “We have told you several times that we need some additional info to complete the verification process,” and, “We have told you exactly what is needed but you seem determined not to send us this,” despite the fact that they never told me what it was that I needed to send in.

Support finally told me that I “took exception to supplying a [the faxback] form,” to which I replied that I had sent them a faxback form twice and again inquired, for a fourth time, precisely what more I needed to send in that they do not already posess. This time, finally, I was told that my documentation “will be approved”.

I thought that email was the last of my “documentation issues” with INetBet. I was wrong.

I took a two to three month break from the casino and now find that my account has been closed again without my consent or even notification due to “documentation”. Support is no longer responding to my emails, is even refusing to unlock my account, is not giving me a valid reason as to why it was locked to begin with, and is giving me no options to reactivate it. To my knowledge I have around $100 in my account, I simply want to meet whatever wagering requirement I have to meet at this point and cashout.

I submitted one PAB about this casino in the past, and with your help my account was unlocked. I decided to take a break from gambling for acopule of months and now find my account to be locked again, for the same reasons that you helped me get it unlocked for in the past.

Would you please help me with this?

Thank you so very much,

What makes you feel you can call someone at their customer support an "asshole"? They have every right to close your account permanently, and I support their decision to do so. In fact, you should give me a reason why I shouldn't do the same here.

[vinylweatherman]

It would have helped if the CS didn't "beat about the bush" so much, and give proper answers to questons that are asked. A small number of players have a VERY "short fuse", and do not tolerate poor service politely.

This IS a relationship that has broken down though, and there seems no way forward other than a parting of the ways.

The story DOES demonstrate that minor snafus from the casino are what triggered a MAJOR meltdown in the relationship that had the insults flying.

If forms are used, they need to be properly designed, so that players are NOT given unnecessary extra problems just because the form did not ask the right questions.

This meant that when the casino DID have a serious concern, it was met with insults, rather than a civil answer.

Why was this issue of documentation NOT sorted out the first time? It came back to create further problems MONTHS later, which lead to more insults to CS.

Why did the casino "go quiet" after getting a "partial" set of documents, rather than tell the player more was needed for a FULL set.

The later requests also failed to give any credit to that fact that ANY documentation had been sent before, which is rather like calling the player a liar. This will anger the best of us, but with a player who is known to have a "short temper" from past experience, the likely result is predictable, and is what finally wrecked this relationship for good.

The question as to why the signatures differ is a VALID one, and does deserve a PROPER answer. This WILL be an ongoing problem elsewhere, and is something the player needs to take more seriously BEFORE they encounter the same problems elsewhere.

[petro]

dwindmil1:
"I have provided the casino with requested documenation to make a withdrawal (driver's license and faxback form) on many occasions and support is absolutely refusing to recognize the fact that I've done so."

This is why I get pre-verified before I make a deposit. I did this at iNetBet before I played there and it was no problem.

[jod5413]

Let us count the ways.....

1. Charge back

2. Playing Blackjack on a bonus

3. Being rude and obnoxious and dishonest and deceitful

There are other examples, Dwindmil1, of you being out of line, but my list pretty much gives you some answers.

[Casinomeister]

It would have helped if the CS didn't "beat about the bush" so much, and give proper answers to questons that are asked. .

They didn't beat around the bush. They told him what he needed to do and why he needed to do it. But he was too busy being abusive.

There is no excuse to lose one's cool. It's like a wife beater blaming his wife for making him hit her. "You made me punch you!" It's a lack of self discipline and there is no excuse to behave this way.

And members who abuse customer service reps jeopardize their accounts in this forum. I won't stand for it.

[GGW Laurie]

Bryan, you have no teeth lmao That caught my eye and then I knew it was going to be another slam against another good casino, Inetbet is as fair as they come when it comes to player issues imo.

Laurie