Accredited casino- has anyone else had this problem

[colly]

Have had an account at this accredited and respected casino for a long time but only started reusing it about a month ago. have had several cashouts since then with no problems. yesterday made a small deposit with cc (usually use neteller but his casino has a very good rep so felt safe), Cashed out a small amount and get an email asking for verification - pass port or Drivers license) as they say they couldn't confirm my age.

Sent colour image of Driver license (which has DOB photo id address and signature). A reply comes back saying they cannot verify from that could i send my passport and my Tax File Number.

Now the passport has less ID verification details than the Drivers license and the Tax File Number has none (and the Australian Taxation office by our Privacy laws wouldn't confirm any details even if the casino requested.I have pointed this out and asked for a response.

Have never come accross this in 10 years of online playing so bit concerned this is a phishing scam (especially as they had a link to enter details in). I note the cashin is no longer sitting in the reverseable section when I go to the casino. The casino support despite a usually very fast response time has not replied to two emails on the issue.

Anyone else had this experience?

Cheers

[Nifty29]

Total BS.

Never EVER give anyone your TFN unless they have a statutory right to request it...and as you said it is pointless anyway.

Considering the tough ID procedures employed by Neteller themselves, I'm surprised they would need to ask for anything once you had deposited and withdrawn via that method.

[colly]

True

This is why I thought it might be third party phishing scam-especially as this casino is very well liked and respected on this board- that and the lack of any response from support since my refusal to send passports or TFN seems totally out of character for this casino.

I pointed out the illegality of the TFN request and the applicable laws in my return email to them.

Cheers

[maxd]

@colly: I'm thinking this is a little extraordinary. If you want I'll happily handle a PAB for you on this. At least that way we might gain some insight into WTF is going on.

[colly]

Thanks Max,

I have sent you a PM with the details and will take your advice if you think a PAB should be lodged

Regards
Colly

[mattsgame]

Have had an account at this accredited and respected casino for a long time but only started reusing it about a month ago. have had several cashouts since then with no problems. yesterday made a small deposit with cc (usually use neteller but his casino has a very good rep so felt safe), Cashed out a small amount and get an email asking for verification - pass port or Drivers license) as they say they couldn't confirm my age.

Sent colour image of Driver license (which has DOB photo id address and signature). A reply comes back saying they cannot verify from that could i send my passport and my Tax File Number.

Now the passport has less ID verification details than the Drivers license and the Tax File Number has none (and the Australian Taxation office by our Privacy laws wouldn't confirm any details even if the casino requested.I have pointed this out and asked for a response.

Have never come accross this in 10 years of online playing so bit concerned this is a phishing scam (especially as they had a link to enter details in). I note the cashin is no longer sitting in the reverseable section when I go to the casino. The casino support despite a usually very fast response time has not replied to two emails on the issue.

Anyone else had this experience?

Cheers

Just want to add, I verified my account at 32Red with my TFN via live chat I didn't think anything of it at the time, should i be concerned

This is the only casino who has ever requested this information however.

[maxd]

I have sent you a PM with the details and will take your advice if you think a PAB should be lodged

Got it, let's do it!

Just want to add, I verified my account at 32Red with my TFN via live chat I didn't think anything of it at the time, should i be concerned ....

No, no cause for concern. Dealing with 32Red is as safe as it gets. When I have a chance I'll ask them about this TFN business.

[colly]

There is a strict limitation in the TFN and privacy laws for Australia as to who can validly request a TFN- as payments from a casino to Australian residents are not subject to withholding , NRWT or PAYE PAYG tax, requests for quotation of a TFN are invalid- and a TFN does not identify the taxpayer in any way to the casino and cannot be confirmed by the issuer- the ATO.

While this casino may indeed be safe it is unnecessary and if it did go astray- as a primary document your TFN is the last piece of documentation in a set for a full ID theft

Cheers
Colly

[same_old]

Got it, let's do it!



No, no cause for concern. Dealing with 32Red is as safe as it gets. When I have a chance I'll ask them about this TFN business.

It could well be they are using the new services they have for the Aussie person.

There is a company called Edentiti (http://www.edentiti.com/edentiti-id/index.php) who are an aussie based company and you can verfiy yourself online via your TFN, drivers licence and or Medicare card, as well as a few others.

it only takes minutes and once done the client is good to go so they may have taken this onbaord????

[colly]

Same old

Don't know but the point is it is a breach of privacy that adds nothing and it is a casino requesting- (yes I have a bugbear about rights and I was a victim of ID theft some years back so will not provided douments unless there is a valid reason), In addition if it is the case you are talking about I am not happy to use a third party to confirm these documents nor am I happy for it and a request by a casino to sit on a database

Drivers licence confirms all the ID the casino needs and I note I have cashed out at this casino for larger amounts before with no problems.

Cheers