hurdle VS Main Street

**hurdle** · 6th December 2010, 09:21 PM

I hate to be the guy who complains all the time but what is with RTG casinos???

My issue now is that I had 2 pending cashouts from Main Street. I have been waiting for payment for a month, which is roguish in its own right, but then I got an email stating my accounts were all closed and I was banned because I had multiple accounts!

Firstly, it is true that I have an account at each casino in their group but that is not against any rule, they actually encourage it.

Secondly, this is insane because at sunpalace on Nov. 8th I deposited a total of $1250. I didn't have a bonus except maybe on the first deposit of the day. I ended up cashing out $1352. I couldn't have broken any rules. I only played with my money and I really risked it. How in the world does this group think that they can just take deposits from me then when it is time to pay ban me. They plan to keep all of my deposits ever made at the casino AND my winnings.
How can these outfits be allowed to operate like this? How can they continue to get players when they are so roguish? How do they become accredited with these types of actions?
Sorry for venting but this is just horrible and unjustifiable. I think I am done with all RTG now. There is no complaint system in place and nobody can ever do anything when they decide to steal from you.

Just a few tidbits on my history with this group is that I joined on Nov. 6th and played on the 6th, the 8th and the 13th. I did win on the signup bonus at LasVegasUsa and they are keeping all of that money also. What a scam. I deposited almost $2200 with them over a week period and they are keeping my cashouts too. Just pure theft.

**justymich** · 6th December 2010, 09:31 PM

I suggest contacting the forum rep for Mainstreet group here at Casinomeister. If you have done that already, then you should probably submit a PAB. However, be careful of disclosing too much information about your case on the forum as that could pose a problem with your PAB submission.

You can read more about the PAB process here
http://www.casinomeister.com/forums/...?faq=cmfaq_pab
Best of luck
Justy

**Cabrair32** · 7th December 2010, 01:15 AM

It aint just you unfortunately. They have locked me out and trying to take my money also. How the hell am I defrauding these jokers? How am I part of a conspiracy to cheat them? Thats what they are saying.

First of all, they should have told me I was not good back when I joined their casinos which was about 4 years ago!
Now after all that time I am a fraud? C'mon now. I have deposited with Neteller and EWX (and probably eco card but I cant remember) with this group. How did they all miss that I am a fraud? This is just sickening and beyond rogue.

I have over $3700 they are trying to take from a win at Slots plus and another at VCO for over $1500. This is criminal.

I will contact the casino rep here but the casino rep is "support" and that is who told me i was banned so I'm not sure what good that will do. You all bet your sweet booty I will be filing a PaB.

right now you should all be warned though to STAY FAR AWAY FROM MAINSTREET.

**justymich** · 7th December 2010, 03:03 AM

Careful posting too much on the forums regarding your issue if you plan on filing a PAB, like i said in the post above yours. This is taken from the FAQs on PABS on this site. See the link in my earlier post if you have any other questions about the process. Posting too much information could disqualify your PAB or hinder the process.

Q: I have already, or would like to, post about my complaint on the message boards. Is that a good idea?

A: No, it is not a good idea. A PAB is a private negotiation process and it works because it gives the casino people the best possible opportunity to resolve your issue calmly and fairly in talks with professional industry people without the burden of external pressures or influence.
A message posted on the boards is quite the opposite: it creates a very public public-relations issue that the casino people generally feel forced to contain, or ignore, as best they can.

Because of the pressures involved a forum post on a given issue will usually derail any PABs that are in progress on that issue, and this is why we advise that forum posts be withheld until the PAB process has had a chance to run it's course.

We reserve the right to discard any PAB that where that same issue has been posted to the boards. This relates to threads started by, or contributions to other threads by, the person who filed the PAB. This applies equally to posts made before or after the PAB was filed.

In other words in the case where the material was posted before the PAB was filed we will determine whether those posts would damage or thwart the PAB process before we decide if we will proceed with the PAB. In the case where the material was posted after the PAB was filed there is a very high probability that we will suspend or discard the PAB at that point.

Once we indicate that we are finished with a PAB the person who filed it is free to post about the issue as they see fit (all the usual Casinomeister Forum Rules are applicable).

**hurdle** · 8th December 2010, 10:18 PM

Originally Posted by justymich

I suggest contacting the forum rep for Mainstreet group here at Casinomeister. If you have done that already, then you should probably submit a PAB. However, be careful of disclosing too much information about your case on the forum as that could pose a problem with your PAB submission.

You can read more about the PAB process here
http://www.casinomeister.com/forums/...?faq=cmfaq_pab
Best of luck
Justy

Thank you, justymich, I have followed this and submitted the PaB.

**maxd** · 9th December 2010, 10:29 AM

PAB received and in progress.

**greasemonkey** · 10th December 2010, 01:58 PM

I've been kicked out of this group now also. No explanation given as to why. I wonder if this a house cleaning of sorts with this group or something. Maybe they are getting rid of anyone who has cashed out.. Maybe they are going out of business..who knows. It kinda sucks because they had paid within 5 days I think. I had a couple of cash outs over the time I was signed up with them and didn't seem to have any issues but now I am no longer welcome I guess. Oh well. Their loss. I'm glad I got out before they stopped paying out.

**nothappy** · 10th December 2010, 02:34 PM

I have a large cashout pending at one of these casinos and have been locked out. I have just found out an hour ago.
I am still in process of finding out the reasons and it is getting late here. I am in hope that this may be just a glitch of some sort. I have been going round with this casino. First they told my the wagers were not 40 but that they were 100x. Then they said that since I was from Australia it was to be 200x.
No matter, I still completed the wagering of 200x and now wish to withdraw. I hope this is all just a simple mistake.

**vinylweatherman** · 10th December 2010, 02:34 PM

Originally Posted by greasemonkey

I've been kicked out of this group now also. No explanation given as to why. I wonder if this a house cleaning of sorts with this group or something. Maybe they are getting rid of anyone who has cashed out.. Maybe they are going out of business..who knows. It kinda sucks because they had paid within 5 days I think. I had a couple of cash outs over the time I was signed up with them and didn't seem to have any issues but now I am no longer welcome I guess. Oh well. Their loss. I'm glad I got out before they stopped paying out.

I hope this isn't an indication that they are taking the "negative value player" line, and kicking out players for no reason other than they cost more to run than they lose at the casino. Some groups even seem able to predict the future, and kick put players on the basis that they "are likely not to lose enough in the long term".
Whilst it helps keep profits up, it leads to bad PR. It very often IS "their loss", something Casino Rewards eventually found out with me when they bought out Casino Action Casinos, and got a look at my "stats"

(I don't think I have ever experienced so much "groveling" for my returning custom from any other group

).

I doubt Main Street are going out of business though, since they don't offer "stupid" bonuses, and generally keep a low profile. Their biggest drawback is that many players have to wait WEEKS for payment, which is much longer than the norm, especially for players not in the US.

**silcnlayc** · 10th December 2010, 03:58 PM

Their biggest drawback is that many players have to wait WEEKS for payment, which is much longer than the norm, especially for players not in the US.

I have been waiting for payment for a month,

I quit playing here a long time ago...waiting for a withdrawal for WEEKS is unheard of in this day and age...I cannot imagine anyone wanting to wait so long for their monies...and anyone playing at a place that holds your money hostage like this...

.