Non-Bonus Complaint hurdle VS Main Street

hurdle

Banned User: PAB fraud
PABnoaccred
Joined
Nov 24, 2010
Location
USA
I hate to be the guy who complains all the time but what is with RTG casinos???

My issue now is that I had 2 pending cashouts from Main Street. I have been waiting for payment for a month, which is roguish in its own right, but then I got an email stating my accounts were all closed and I was banned because I had multiple accounts!

Firstly, it is true that I have an account at each casino in their group but that is not against any rule, they actually encourage it.

Secondly, this is insane because at sunpalace on Nov. 8th I deposited a total of $1250. I didn't have a bonus except maybe on the first deposit of the day. I ended up cashing out $1352. I couldn't have broken any rules. I only played with my money and I really risked it. How in the world does this group think that they can just take deposits from me then when it is time to pay ban me. They plan to keep all of my deposits ever made at the casino AND my winnings.
How can these outfits be allowed to operate like this? How can they continue to get players when they are so roguish? How do they become accredited with these types of actions?
Sorry for venting but this is just horrible and unjustifiable. I think I am done with all RTG now. There is no complaint system in place and nobody can ever do anything when they decide to steal from you.

Just a few tidbits on my history with this group is that I joined on Nov. 6th and played on the 6th, the 8th and the 13th. I did win on the signup bonus at LasVegasUsa and they are keeping all of that money also. What a scam. I deposited almost $2200 with them over a week period and they are keeping my cashouts too. Just pure theft.
 
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justymich

Dormant account
Joined
Nov 14, 2009
Location
michigan
I suggest contacting the forum rep for Mainstreet group here at Casinomeister. If you have done that already, then you should probably submit a PAB. However, be careful of disclosing too much information about your case on the forum as that could pose a problem with your PAB submission.

You can read more about the PAB process here
https://www.casinomeister.com/forums/help/pab-rules/
Best of luck
Justy
 

Cabrair32

Banned User - bogus PAB - player fraud
PABnoaccred
PABnorogue
Joined
Jul 21, 2010
Location
Pennsylvania
It aint just you unfortunately. They have locked me out and trying to take my money also. How the hell am I defrauding these jokers? How am I part of a conspiracy to cheat them? Thats what they are saying.

First of all, they should have told me I was not good back when I joined their casinos which was about 4 years ago!
Now after all that time I am a fraud? C'mon now. I have deposited with Neteller and EWX (and probably eco card but I cant remember) with this group. How did they all miss that I am a fraud? This is just sickening and beyond rogue.

I have over $3700 they are trying to take from a win at Slots plus and another at VCO for over $1500. This is criminal.

I will contact the casino rep here but the casino rep is "support" and that is who told me i was banned so I'm not sure what good that will do. You all bet your sweet booty I will be filing a PaB.

right now you should all be warned though to STAY FAR AWAY FROM MAINSTREET.
 

justymich

Dormant account
Joined
Nov 14, 2009
Location
michigan
Careful posting too much on the forums regarding your issue if you plan on filing a PAB, like i said in the post above yours. This is taken from the FAQs on PABS on this site. See the link in my earlier post if you have any other questions about the process. Posting too much information could disqualify your PAB or hinder the process.


Q: I have already, or would like to, post about my complaint on the message boards. Is that a good idea?


A: No, it is not a good idea. A PAB is a private negotiation process and it works because it gives the casino people the best possible opportunity to resolve your issue calmly and fairly in talks with professional industry people without the burden of external pressures or influence.
A message posted on the boards is quite the opposite: it creates a very public public-relations issue that the casino people generally feel forced to contain, or ignore, as best they can.

Because of the pressures involved a forum post on a given issue will usually derail any PABs that are in progress on that issue, and this is why we advise that forum posts be withheld until the PAB process has had a chance to run it's course.

We reserve the right to discard any PAB that where that same issue has been posted to the boards. This relates to threads started by, or contributions to other threads by, the person who filed the PAB. This applies equally to posts made before or after the PAB was filed.

In other words in the case where the material was posted before the PAB was filed we will determine whether those posts would damage or thwart the PAB process before we decide if we will proceed with the PAB. In the case where the material was posted after the PAB was filed there is a very high probability that we will suspend or discard the PAB at that point.


Once we indicate that we are finished with a PAB the person who filed it is free to post about the issue as they see fit (all the usual Casinomeister Forum Rules are applicable).
 

hurdle

Banned User: PAB fraud
PABnoaccred
Joined
Nov 24, 2010
Location
USA
I suggest contacting the forum rep for Mainstreet group here at Casinomeister. If you have done that already, then you should probably submit a PAB. However, be careful of disclosing too much information about your case on the forum as that could pose a problem with your PAB submission.

You can read more about the PAB process here
https://www.casinomeister.com/forums/help/pab-rules/
Best of luck
Justy


Thank you, justymich, I have followed this and submitted the PaB.
 

greasemonkey

Banned User - flaming
Joined
Jul 2, 2010
Location
USA
I've been kicked out of this group now also. No explanation given as to why. I wonder if this a house cleaning of sorts with this group or something. Maybe they are getting rid of anyone who has cashed out.. Maybe they are going out of business..who knows. It kinda sucks because they had paid within 5 days I think. I had a couple of cash outs over the time I was signed up with them and didn't seem to have any issues but now I am no longer welcome I guess. Oh well. Their loss. I'm glad I got out before they stopped paying out.
 

nothappy

Dormant account
PABnoaccred2
Joined
Oct 20, 2010
Location
Wollongong
I have a large cashout pending at one of these casinos and have been locked out. I have just found out an hour ago.
I am still in process of finding out the reasons and it is getting late here. I am in hope that this may be just a glitch of some sort. I have been going round with this casino. First they told my the wagers were not 40 but that they were 100x. Then they said that since I was from Australia it was to be 200x.
No matter, I still completed the wagering of 200x and now wish to withdraw. I hope this is all just a simple mistake.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I've been kicked out of this group now also. No explanation given as to why. I wonder if this a house cleaning of sorts with this group or something. Maybe they are getting rid of anyone who has cashed out.. Maybe they are going out of business..who knows. It kinda sucks because they had paid within 5 days I think. I had a couple of cash outs over the time I was signed up with them and didn't seem to have any issues but now I am no longer welcome I guess. Oh well. Their loss. I'm glad I got out before they stopped paying out.

I hope this isn't an indication that they are taking the "negative value player" line, and kicking out players for no reason other than they cost more to run than they lose at the casino. Some groups even seem able to predict the future, and kick put players on the basis that they "are likely not to lose enough in the long term".
Whilst it helps keep profits up, it leads to bad PR. It very often IS "their loss", something Casino Rewards eventually found out with me when they bought out Casino Action Casinos, and got a look at my "stats":p (I don't think I have ever experienced so much "groveling" for my returning custom from any other group:D).

I doubt Main Street are going out of business though, since they don't offer "stupid" bonuses, and generally keep a low profile. Their biggest drawback is that many players have to wait WEEKS for payment, which is much longer than the norm, especially for players not in the US.
 

silcnlayc

Just one more spin pleez!
PABaccred
PABnonaccred
Joined
Sep 20, 2005
Location
Left Hungary
Their biggest drawback is that many players have to wait WEEKS for payment, which is much longer than the norm, especially for players not in the US.
I have been waiting for payment for a month,
I quit playing here a long time ago...waiting for a withdrawal for WEEKS is unheard of in this day and age...I cannot imagine anyone wanting to wait so long for their monies...and anyone playing at a place that holds your money hostage like this...

.
 

colly

Senior Member
PABaccred
PABnononaccred
PABinit
MM
Joined
Mar 27, 2001
Location
sydney
/ I have been going round with this casino. First they told my the wagers were not 40 but that they were 100x. Then they said that since I was from Australia it was to be 200x. and C'
No matter, I still completed the wagering of 200x and now wish to withdraw. I hope this is all just a simple mistake.


Sadly this ridiculous wagering requirement is true if you are from australia= (this also applies to afew other counties)- the list is buried in the T and Cs . One of the reasons I would never play at the mainstreet group.

The wagering requirement is silly before the multipier and on principle if the group discrimnates against all players from a country to that extent then its not worth the trouble

Cheers
Colly
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Sadly this ridiculous wagering requirement is true if you are from australia= (this also applies to afew other counties)- the list is buried in the T and Cs . One of the reasons I would never play at the mainstreet group.

The wagering requirement is silly before the multipier and on principle if the group discrimnates against all players from a country to that extent then its not worth the trouble

Cheers
Colly

200X:eek:

WTF:what:

This is an RTG, are these bonuses not PHANTOM.

This is a completely unreasonable WR, and makes it pretty much impossible to get a fair game. The bonuses themselves are only 30% to 50%.

I have dormant accounts there, but have been ignoring these offers. With WR up to 200x, seems I was RIGHT to let these accounts lapse.

They are going to REMAIN dormant.

The main reason this group seem unattractive is their now standard 14 day timescale to receive a withdrawal; now they have made themselves even MORE unattractive.

I had the impression they ONLY want US players, and the rest are a "nuisance" to them. It seems they don't want to BAN these players, but have tried very hard to drive them away through terms that are 10x or more worse than other RTG casinos.

They could come unstuck if the latest moves stop US players from depositing, and this will leave them trying to lure back players they have driven away with these 200x WR, and 14 day withdrawals.
 

Cabrair32

Banned User - bogus PAB - player fraud
PABnoaccred
PABnorogue
Joined
Jul 21, 2010
Location
Pennsylvania
I think this is a lot like the Lock casino issue. I was part of that too. It just seems like they up and freeze a bunch of accounts with no real reason other than not paying.
This one really bothers me badly because I've been a mainstreet member for years and now all of the sudden they think I am a fraud? I can't go too much into it because I have a PaB pending but when i spoke with their security on the phone the guy particularly said he had "odd activity" from Pennsylvania, which is where I live. So maybe everyone from PA just got locked out until further notice or something. We shall see soon enough I suppose.

I wish CDS was an actual watchdog. I have never heard of anyone having success with them. I have never gotten responded to from them actually :(
 

nothappy

Dormant account
PABnoaccred2
Joined
Oct 20, 2010
Location
Wollongong
This one really bothers me badly because I've been a mainstreet member for years and now all of the sudden they think I am a fraud? I can't go too much into it because I have a PaB pending but when i spoke with their security on the phone the guy particularly said he had "odd activity" from Pennsylvania, which is where I live. So maybe everyone from PA just got locked out until further notice or something. We shall see soon enough I suppose.

:(

I'm not from the US at all so that is probably not the case.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
@Cabrair32, @nothappy: Guys, you both have PABs in the works so what's with the forum posts? Have you decided to abandon your PABs? Or have you not read the Pitch-A-Bitch FAQ like you said you had. Have a boo at this:

Q: I have already, or would like to, post about my complaint on the message boards. Is that a good idea?

A: No, it is not a good idea. A PAB is a private negotiation process and it works because it gives the casino people the best possible opportunity to resolve your issue calmly and fairly in talks with professional industry people without the burden of external pressures or influence.

A message posted on the boards is quite the opposite: it creates a very public public-relations issue that the casino people generally feel forced to contain, or ignore, as best they can.

Because of the pressures involved a forum post on a given issue will usually derail any PABs that are in progress on that issue, and this is why we advise that forum posts be withheld until the PAB process has had a chance to run it's course.

We reserve the right to discard any PAB that where that same issue has been posted to the boards. This relates to threads started by, or contributions to other threads by, the person who filed the PAB. This applies equally to posts made before or after the PAB was filed.

In other words in the case where the material was posted before the PAB was filed we will determine whether those posts would damage or thwart the PAB process before we decide if we will proceed with the PAB. In the case where the material was posted after the PAB was filed there is a very high probability that we will suspend or discard the PAB at that point.

Once we indicate that we are finished with a PAB the person who filed it is free to post about the issue as they see fit (all the usual Casinomeister Forum Rules are applicable).

So choose: you continue posting about your complaints or shall I continue with the PABs?

Either way read the Pitch-A-Bitch FAQ. :rolleyes:
 

nothappy

Dormant account
PABnoaccred2
Joined
Oct 20, 2010
Location
Wollongong
Of course, you are exactly correct Max. I apologize and will refrain from posting on this matter further until it is a proper time to do so. :oops:
 

racefanrob

Banned User
Joined
Apr 7, 2010
Location
usa
WHOA! Something isn't right here.

I KNOW hurdle. I know him well actually. He is my friend and i work with him. I guarantee that his PAB is legit and that he is telling the truth 100%.

He is very upset at all of this. Why was he banned? What pab fraud took place? He claims that he was never asked a single question after submitting his pab.

He was banned without so much as being able to respond to this post. He got an email saying that max thinks he is "directly linked to other players at the casino". What does this mean?

I know one thing for sure. The freaking guy didn't even play and win with a bonus at Sun Palace. He deposited like $1250 bucks into the casino with no bonus used and just bet and won and cashed out.

So with no bonus use, how did he cheat? How did he get "linked" to other players? How did he abuse the casino? Just what term did he break? I can't see it and I am very willing to hear an explanation but as of now, this is total bull.

On the surface it appears that You just jumped on the casino's side apparently, then banned him before he could comment on the issue.

I know that I have only heard his side but he has records of his transactions and I know who he is so it is very hard for me to beleive that he somehow got with some other players and figured out how to cheat a casino. Especially if he isnt using bonuses to do it and only playing single person games.
I'm glad I never played at these places. This is hard to stomach.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
WHOA! Something isn't right here.

I KNOW hurdle. I know him well actually. He is my friend and i work with him. I guarantee that his PAB is legit and that he is telling the truth 100%.

He is very upset at all of this. Why was he banned? What pab fraud took place? He claims that he was never asked a single question after submitting his pab.

He was banned without so much as being able to respond to this post. He got an email saying that max thinks he is "directly linked to other players at the casino". What does this mean?

I know one thing for sure. The freaking guy didn't even play and win with a bonus at Sun Palace. He deposited like $1250 bucks into the casino with no bonus used and just bet and won and cashed out.

So with no bonus use, how did he cheat? How did he get "linked" to other players? How did he abuse the casino? Just what term did he break? I can't see it and I am very willing to hear an explanation but as of now, this is total bull.

On the surface it appears that You just jumped on the casino's side apparently, then banned him before he could comment on the issue.

I know that I have only heard his side but he has records of his transactions and I know who he is so it is very hard for me to beleive that he somehow got with some other players and figured out how to cheat a casino. Especially if he isnt using bonuses to do it and only playing single person games.
I'm glad I never played at these places. This is hard to stomach.

For someone who admits they only know one side of the story, you sure are intimating a lot of things about Max and the PAB process.

Hurdle may be your friend and a nice guy, but it doesn't automatically mean his financial affairs are legit.

Max will not explain the fraudulent activity in detail - that is exactly what fraudsters want, so they can make sure they don't make the same mistake next time....so you are wasting your time there.

FYI members do not get banned here for no good reason...in fact, it is a very tolerant board in many respects.
 

racefanrob

Banned User
Joined
Apr 7, 2010
Location
usa
For someone who admits they only know one side of the story, you sure are intimating a lot of things about Max and the PAB process.

Hurdle may be your friend and a nice guy, but it doesn't automatically mean his financial affairs are legit.

Max will not explain the fraudulent activity in detail - that is exactly what fraudsters want, so they can make sure they don't make the same mistake next time....so you are wasting your time there.

FYI members do not get banned here for no good reason...in fact, it is a very tolerant board in many respects.

Listen, I'm telling you that the guy isn't a fraudster. That is actually a silly notion. I have seen all of his email correspondence. I have seen his ewx transactions. I know everything about this issue and I can tell you its horse phooey.

the casino sent him an email basically saying they were keeping all of his money both deposited and won. Then they said they were kicking him out and claimed he was in an organized group to collude against the casino. That is stupid and crazy. Put yourself in his position. You win a few thousand dollars and you aren't even so much as using a bonus to do it. The casino decides not to pay you and says you are colluding (how please? how is this man combining with other players to cheat the casino please?) and that they will keep all of your money. Then you go to a place like this that you think may help you and all of a sudden you are banned and cannot even tell your side of the story.

How would you feel? Would you feel that you are not owed some legit help? some legit answers? Or would you accept being railroaded out of all of your money?

I'm telling you with absolute certainty that this man is not a fraud. Does not cheat casinos and is a legit gambler. Why else would he deposit so much and gamble it without a bonus?

And that is the big question isn't it? How could any rule at all be broken at the casino if he is not using a bonus yet he is of age and is able to play at the casino? What possible rule could be broken? what possible organized activity could be defrauding this casino? If it is an "organized group colluding to defraud the casino" then they are the stupidest "organized group" that I have ever heard of.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
I KNOW hurdle. I know him well actually. He is my friend and i work with him. I guarantee that his PAB is legit and that he is telling the truth 100%.

He is very upset at all of this. Why was he banned? What pab fraud took place? He claims that he was never asked a single question after submitting his pab.

Sorry but the casino has provided extensive and very convincing evidence that this guy is linked to a group of fraudsters. This is supported by information I've gathered on my own. In cases like that we follow pretty much exactly the procedure that was followed in hurdle's case.

Also, I had offered to forward a final plea to the casino people if hurdle provided one. He did not. In fact I received exactly zero communications from him after he submitted his PAB in spite of the fact that I emailed him twice. For someone so completely innocent he certainly was tight-lipped throughout the process.

Furthermore, how can you know the things you claim? "he is telling the truth 100%", "I'm telling you with absolute certainty that this man is not a fraud", "I have seen all of his email correspondence". How would you know if you'd seen all his email or not? How can you be "100%" and "absolutely certain" of such things?

No offense intended but everyone has their secrets and unless you are very, Very, VERY intimate with the guy it's hard to take your claims of full and complete knowledge of his affairs without a good, hefty pinch of salt. Most people would have trouble making such claims about their spouse never mind somebody from work.

PS. Given the highly suspect nature of the OP's original claims I am changing the thread title from "Main Street stealing money" to "hurdle VS Main Street".
 
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