INETBET+no email support today?

[vinylweatherman]

Ain't that the truth, Max!!



I am sorry VWM, usually I agree with you but on this I can not. Inetbet is one of the safest RTG casinos to play at. They also usually get back to your e-mail in a timely fashion. And they pay!

I wasn't taking a specific swipe against InetBet, but making the general point that if I refuse to play until my query gets a reply, it usually gets the attention of someone higher up. There have been many players who have lost patience with waiting, and gone ahead and played, only to have the casino blame THEM for actually going ahead and playing, rather than getting their issue sorted out first.

There was a case here (not InetBet) where a player deposited for a bonus, but there was a technical issue, and the bonus wasn't credited. Support were unresponsive, so the player got fed up and went ahead and played anyway, figuring out that he would eventually get the issue supported. In the end, suopport DID respond, only to say they could have credited the bonus manually, but CAN'T NOW BECAUSE HE PLAYED & LOST HIS DEPOSIT. Given that it was DAYS, rather than hours, taken by support to respond, this was NOT the best way to treat the player.

iNetBet FREQUENTLY have periods where emails go unanswered for hours, even DAYS. These are NOT emails from whingers after free chips, but players with genuine problems that they want resolved, such as a coupon not working, or a deposit vanishing from their funding method, but not appearing at the casino. Support should NOT be setting these types of query aside as the pesterings of "whingers".

My "no reply = no play" is to deal with these situations. It could mean a deposit sits there unplayed for DAYS whilst a casino drags their feet over an issue. If they seem to be "dodging the issue" on a more general concern, or "feeding me BS", I don't deposit and play until I get to the TRUTH.

Not playing for a while, especially after being a regular player, DOES get the attention of the "retention department", who will email ME, leaving ME to decide how long I take replying to THEIR query. I often find that a "straight answer" follows for the issues previously brushed aside with vague "canned responses".

I am expecting a few MGS casinos to start contacting me shortly, particularly those with the WORST issues regarding the recent "MGS software problems" where they update on an almost daily basis.

The "canned reply" is currently varying between "check with your ISP" and "try uninstalling and reinstalling the casino".

I've tried uninstalling a few, and when MGS seem to have fixed the problem, I might get around to REinstalling them again

If you are HAPPY with the service from a particular casino, you would have no cause to stop playing there. It is for those who are NOT happy, yet STILL keep on giving them more deposits, only for them to disappoint yet again. If you keep playing, the casino will assume you are happy with the service, and thus would have no incentive to look to improving it.

[Mavin1]

Well said VWM!

If a casino is going to continue to opt out of live chat, then email responses should be handled as quickly as if it were live chat.

However, if a casino that operates only via email and still have beggars wanting free chips and glutting the emails with such requests, then what has not having live chat accomplished?

At least with live chat, they could just disconnect those that are pestering for freebies and move on to the next person with a real issue in real time.

As Maxd pointed out in his brilliantly funny post, those who want the freebie are not detered by chat or email, they will most likely pursue it anyway possible.

Why wouldn't it be possible to have live chat with a rule that if a player abuses it, they will be suspended or their individual live chat be disabled and the abusers would have to use only the email system?

Derail:

I too have a little dog that has had this cough and couldn't figure out why, until one day I caught her smoking.
She is going to need surgery for a lung replacement and then be treated by respiratory therapy, it will be very expensive.
Can I get a free chip, or maybe several consecutively, so I can win the money to pay for these proceedures?

Please see proof below.

[breakstone]

Inet Bet does not have 24 hour support. They say they do but they don't. I have emailed them during the day my time and I never get an answer until about 6 hours later when it is late afternoon my time. I have done this at least 50 times and the result is always the same. No reply until late afternoon. If I email them at night my time, I get a reply within 5-10 minutes.
No 24 hour support

[silcnlayc]

Inet chooses not to offer this "perk". Instead of dragging it on and on knowing they do not offer this "perk"....move on and make your life a lot happier....and that will be for one less worry to anyone to hang your hat on....

It is called choices...if you continue to play there, then you are choosing their conditions that they chose to offer you and you have no reason to complain anymore...enough said.

.

[petro]

Spiderlegz
"I stopped playing there after a reply I got to a simple question that looked like it was written by a 10-year old wannabe gangsta."

Exact same happend to me.
This is what happend:

iNetBet's support would reply to a question via email and provide a link where I am supposed to find the answer. But when I read the information on the link it did not at all answer my question so I would email them back saying so and they would reply with the same link. This process continued for about for about 4-5 emails.

Very odd behaviour for an online casino.
I am of the opinion that iNetBet are taking the gloves off with the customer.

[vinylweatherman]

Spiderlegz
"I stopped playing there after a reply I got to a simple question that looked like it was written by a 10-year old wannabe gangsta."

Exact same happend to me.
This is what happend:

iNetBet's support would reply to a question via email and provide a link where I am supposed to find the answer. But when I read the information on the link it did not at all answer my question so I would email them back saying so and they would reply with the same link. This process continued for about for about 4-5 emails.

Very odd behaviour for an online casino.
I am of the opinion that iNetBet are taking the gloves off with the customer.

Well, this is NOT proper CS. You would NOT be emailing them in the first place if you could find the information you wanted on the website.

It seems they have "bargain basement" support, who reply from a set of standard template answers rather than actually replying to the player as an INDIVIDUAL.

This is what happens when companies get too big, the element of "personal" service is lost, and it seems like you are dealing with a bank of robots - and that's against the terms and conditions

It seems quite a few casinos launch well, but go on to "lose the plot" over time, and vanish into obscurity.

[Nate]

Shows me why i did not play there to begin with... I have a few $$ sitting in my account (OLD ACCOUNT) that i wanted to play.. can't get the software to Dl properly ... not Firewall friendly ... seems like an old RTG version

no live chat and Im in no mood to wait for another 5 hours to get an email back.. What an annoying experience..