BetPhoenix Casino

**Kbec980915** · 11th September 2010, 07:43 PM

I have been playing at betphoenix casino. I deposited 40.00 to play in the slot tournaments. That is all I play. I was up to over 1300.00 and I tried to withdraw some of it. Then they tell me they credited me with a 20.00 free chip(I thought you couldn't play free roll tournaments on free chips). Anyway I didn't think I even dropped down to zero. Is there any way they could go into my account and plant a free chip in the middle of all of my winnings just to keep from paying me? From what I gathered you can't even enroll in slot tournaments with free chips anyway. Please help me if you can. Thanks.

**takethemoney** · 11th September 2010, 08:00 PM

Did they ever give you a free chip anywhere along the way after any of your deposits? You should be able to find something in the cashier that will be labled like "Manager Bonus or Promo Bonus", something like that. You need to watch where your balance is and how it gets there. You must have made a deposit inside of the last 30 days, when trying to win and cash in off of tournament winnings, as I understand it. You can take a $50 tournament win and hit a random jackpot, but if you have not deposited within the last month, you will not get paid. I'm sure this will all come down to following their rules.

Here are the tournament rules from their website:

FREE ROLL TOURNAMENT RULES

• Customers are welcome to play our Free Roll Tournaments; However winnings will be paid to depositing players only. If you have previously enjoyed any of our non-deposit free chip offers or Tournament Free Rolls, you will not be eligible for any successive non-deposit free offers until and unless you have made a real money deposit within 1 month.

• Customers that have never taken advantage of our No deposit free chips, and decide to enroll in our Free Roll Tournaments and win. You will be subject to a 20X playthrough on the winning amount and 1X max cashout.

• Depositing Clients that have enrolled in our Tournaments and have won will be subjected to a playthrough of 1X the amount and No Max cashout.

• All Winnings will be voided if Free Chips or cashback are used on our Slot Tournaments.

**LHofsdal** · 11th September 2010, 08:17 PM

• Depositing Clients that have enrolled in our Tournaments and have won will be subjected to a playthrough of 1X the amount and No Max cashout.

What is up with that? If I win one of the tournaments for say 250 dollars, I have to spend 250 dollars in order to cash out my winnings? That is rediculous! Why buy into a tourny to have to risk what you have won?

Does this seem odd to anyone else?

LH

**PiperSniper** · 11th September 2010, 08:31 PM

It does too me, but somehow I am not surprised.

**anniemac** · 11th September 2010, 08:32 PM

Check your account history and see what it says there. Should have a listing of all deposits and free chips, if any were given. Then go from there.

You can contact the rep, Nicolas Johnson, here. Or, if you signed up thru a website, ask them there if they can help you, maybe.

**oldtrvlagt** · 11th September 2010, 09:17 PM

Originally Posted by LHofsdal

• Depositing Clients that have enrolled in our Tournaments and have won will be subjected to a playthrough of 1X the amount and No Max cashout.

What is up with that? If I win one of the tournaments for say 250 dollars, I have to spend 250 dollars in order to cash out my winnings? That is rediculous! Why buy into a tourny to have to risk what you have won?

Does this seem odd to anyone else?

LH

That I didn't see and I agree....very odd. A tournament is a tournament...if I "win" in a tournament I expect my "prize" with NO strings attached. I won $320 in a tourney at Rushmore and they sent me a wire transfer for free. I haven't deposited there in a very long time. That's the way it should be IMHO.

**takethemoney** · 11th September 2010, 09:54 PM

I think we're talking about free rolls here, not the kind where you buy in.

**anniemac** · 11th September 2010, 10:03 PM

OP said that a $40 deposit was made. So I just assumed that buy-in tournaments were what was played.

**LHofsdal** · 11th September 2010, 10:18 PM

No, these are not free rolls. In another forum someone who did win in a tourny went to live chat and they told her the same thing, 1X playthrough.

Dean: Welcome to Bet Phoenix Casino, where the excitement never ends! How may I help you today?

do we have playthru on winning money from tournament?

Dean: 1X play no max cashout

we deposit cash to play on the tournies, we should not have any restriction to it

I just copied part of the chat, but there is a playthrough on the winnings of their tourny.

LH

**takethemoney** · 11th September 2010, 10:34 PM

Originally Posted by LHofsdal

No, these are not free rolls. In another forum someone who did win in a tourny went to live chat and they told her the same thing, 1X playthrough.

Dean: Welcome to Bet Phoenix Casino, where the excitement never ends! How may I help you today?

do we have playthru on winning money from tournament?

Dean: 1X play no max cashout

we deposit cash to play on the tournies, we should not have any restriction to it

I just copied part of the chat, but there is a playthrough on the winnings of their tourny.

LH

I stand corrected then. Having a playthrough on winnings where all players bought in to the tournament is just wrong, IMO. Free Rolls, I can understand. Winnings from pay tourney's should have no strings attached. But, what do you expect from casinos in today's environment? It's going to hell in a hand basket.

Simple solution; Play your pay tourneys elsewhere where you don't have to wager your wins.