Supreme Play (Rival) don't replay to the my emails and don't pay

[aioh71]

Hi,

Supreme Play is not an serious casino because:

1) this casino don't replay to the my emails send to the support and to the financial team, especially about questions on delays in approving my personal documents, in my payment and in the replies to my emails;

2) this casino still have not deleted the button of the "reversible withdrawal" in my cashier, which in most casinos is done after 24 hours from the withdrawal request (to day is the third day).

For all this, I will not continue playing at this casino and i will continue to not deposit money into my account until I verify the times of payment and of the replies to the my emails.

signed alberto

[gamblingmace]

Hi,

Supreme Play is not an serious casino because:

1) this casino don't replay to the my emails send to the support and to the financial team, especially about questions on delays in approving my personal documents, in my payment and in the replies to my emails;

2) this casino still have not deleted the button of the "reversible withdrawal" in my cashier, which in most casinos is done after 24 hours from the withdrawal request (to day is the third day).

For all this, I will not continue playing at this casino and i will continue to not deposit money into my account until I verify the times of payment and of the replies to the my emails.

signed alberto

Alberto, dont give up. I had the same problem some weeks ago. then I contacted their rep who helped me to get my money.
send him a private message. here is the link:

http://www.casinomeister.com/forums/...andcasino.html

he seems to work for 21grand and for supremeplay. good luck

[aioh71]

Alberto, dont give up. I had the same problem some weeks ago. then I contacted their rep who helped me to get my money.
send him a private message. here is the link:

http://www.casinomeister.com/forums/...andcasino.html

he seems to work for 21grand and for supremeplay. good luck

thank you, already made!

[aioh71]

Nothing, today is the 5th business day but this casino continue to not pay.

I predicted all, how many lies told me that made me understand the usual games ....... Now, as always, this casino, like other rivals, wait this weekend to pay me after, Monday or Tuesday. With this slow, this casino do not see me more!

[21grandcasino]

Hi
I have been looking into this and I can see that you where advised by the casino both via chat and email that your secruity Documents where received on the 27th Which then got forwarded to Rival who as explained approve them
it was then the weekend, so payment does not take place over the weeked,
so nothing would be done then as payments are on working days only!

having just checked your account I can see that your payment has still not been completed, I believe that the casino have chased Rival regarding this issue and are trying there hardest to get this through for you, but while rival handle all the processing this is something out of there control.

I will keep you updated as and when I hear back

thank you
21 GC

[aioh71]

Hi
I have been looking into this and I can see that you where advised by the casino both via chat and email that your secruity Documents where received on the 27th Which then got forwarded to Rival who as explained approve them
it was then the weekend, so payment does not take place over the weeked,
so nothing would be done then as payments are on working days only!

having just checked your account I can see that your payment has still not been completed, I believe that the casino have chased Rival regarding this issue and are trying there hardest to get this through for you, but while rival handle all the processing this is something out of there control.

I will keep you updated as and when I hear back

thank you
21 GC

I'm sorry, if you are here to not resolve the notorious problems of the casino "Supreme Play" and of all casino Rival, it is better to non replay to my thread!

The notorious problem is that this casino is slow, slow and slow to complete the withdrawal requests................ But for you this is an simple detail! Then, i ask you: give me good reasons because i continue to play in your casino. Why to play in your casino when other casino pay in 24 hours?

For you it is normal the payments in 10-12 days, with the weekends!

Compliments, you say to me to not play more in your casino! Ok?

[aioh71]

21 GC,

i will be more clear. You stop! You must intervene in this forum just to solve problems, halving the time of payment! In the last chat, Anna told me what I had planned and written on this forum. These his words: "Anna: your cahsout is in process and will be in your account after the weekend".

The usual tricks! I predicted all! .................. and now, I'll write in 3 other forums.

Congratulations on the good help you have given me!

alberto

[aioh71]

This is to remember you as ridiculous is the casino Supreme Play, your support and your manager.

Here many excuses that I've heard until today:

1. problems to the system;

2. problem to the processor with moneybookers;

3. the time to approval my documets take to 48 hours until 4 days;

4. you cannot cancell the "botton of reversible withdrawal" for problems to the system;

5. the days of the processing be counted from the approval my documents and not from my withdrawal request

21 GC, respond me to my private message, don't replay to my thread,
you do not agree, you fool as you did!

alberto

[jod5413]

If I was you, aioh71, I would seriously chill out. You are not being being a reasonable player at all. You got a response from 21grand, who was respectful to you and tried to explain. You continue to be obnoxious and are carrying on like it is the end of the world. Ever hear the phrase "you can catch more flies with honey than vinegar"?

I hope you get paid, if you won honestly. But then, I hope this casino and any others of the group dump your ass. You are the perfect example of a lousy player for any casino.

[breakstone]

The response is not good enough and he or she should not chill out. It is a joke and the sooner these places pick up their act the better. The holier than thou attitude is silly. If it happened to you you would be carrying on just like he or she is. Its not good enough and the sooner these sort of casinos loose their players or close down the better. I no longer play at any casino that does not pay out in 24 hours or less. Their loss is my gain. There are plenty or good casinos that pay in 24 hours or less, more than enough for a good selection to play at