Bad experience on BetPhoenixCasino!

[liquuid_fusion]

I uninstalled Purple Lounge after they started banning ACCOUNTS under the new owners for what seemed nothing more than taking all the bonuses on offer (I was doing this as well), even if there was some play WITHOUT bonuses (I also did this, £1K with no bonus on several occasions). £25K + ahead, I thought my luck would run out, so I didn't give them a chance to kick me out, I uninstalled the casino. Today I got ANOTHER "100% to £150" reload offer, clearly NOT bonus banned then, so it seems even MORE strange that players that win ONCE end up bonus banned so readily. Where the HELL are they getting this info from that enables these decisions to be made COMPETENTLY

My account was disabled at Purple Lounge (some kind of extreme bonus banning tactic I think - they said the manager would rather not have my custom), but I received a 100% to £150 email too. I think it was sent it error as I still can't login to my account.

[vinylweatherman]

My account was disabled at Purple Lounge (some kind of extreme bonus banning tactic I think - they said the manager would rather not have my custom), but I received a 100% to £150 email too. I think it was sent it error as I still can't login to my account.

I have not been informed my account has been locked, but equally have NOT had the usual contact offering me other promotions, just the occasional 100% to £150 offer.

This all started when they were sold on, the new owners want nothing to do with CM accreditation either. At 25K ahead over a few years, I would expect my custom would be more trouble than it's worth, especially since it would involve many more 100% bonuses along the way, with them needing to win 25K back from me just to get even.

Purple Lounge said they don't bonus ban, they throw players out altogether - they don't even want them playing without bonuses. If it wasn't for this stupidity, I would still be playing there as before, and sometimes without a bonus. They could have won some of that money back too.

[PiperSniper]

I haven't read every post in this entire thread, just to long. But, I think Nicholas Johnson should be commended for returning your mothers deposits. If you had chosen a rogue, you wouldn't have even seen that money back.

Obviously, people have done their best to make the best of a fuzzy situation.

Now, what I want to add is why waste your time with your mother gambling online? If this is when you get together with her, why not take her out shopping, or to a movie, or the park, or sight seeing or something other than more staying in and starring at a computer?
I don't know what her physical condition is, but she would benefit and be happier probably sharing things that she can't do at home.

As many members here know, I care for my 90 year old mother in law with alzheimers, 24-7. I used to take her out to the land based casino as something to do out of the home. This was when they still spewed out coins and she was delighted with her tub of nickels. But when it became obvious that I was spending all my time telling her, push the button, push the button, push the button, I knew it was time to quit taking her to the casino.

So you have to ask, is it really something she truly enjoys, if you have to coach her through it, or would doing other things with her be more meaningful?
And what if she decides to go it alone and lose all of her money, would you not feel ashamed for having introduced her to gambling. Afterall, you have said she is not to sharp when it comes to the computer. You could be putting her in a position of terrible loss and if you care for her so much, then you need to consider you may inadvertently be harming her.

I can appreciate a family member that wants to have quality time with their parent, but consider that quality for you may not be for her. So, take her out to lunch or dinner, see a movie, take her for a ride so she can see the scenery, this would be so much more memorable for her than thinking that her visits with you are just about gambling.

JMO

Thanks for your reply. That was actually a decent post

My mom has been hospitalized at a mental institution when I was younger. She went through some hard times, and that got to much for her brain. Today she is medicinized and isnt mentally sick anymore. But a few years ago her husband died, and that has been very hard on her. She is very fragile, but else completely normal. For this reason she dont wants to go out too much. I am the only of her 4 kids, that really seriously take care of her, because the others have their own families. Therefore I feel a BIG obligation to take as best care of her as possible. We spend our time by watching football, playing card and casino when I am there. We do what ever she feels like! I dont put anything down over her head. I my self have just been diagnosted with some mental issues, which means, that I am waiting for an early retirement. This is why it also is so important to spend as much time with her as possible. We are there for eachother and this is important.

Back when Nicolas closed my moms account, and I talked with him to explain why I handled my moms account, I told him briefly that my mom wasnt mentally fully there, and also couldent speak english. This was why I helped her. I think Nicolas have told CM this, and this must be the reason, that CM and Nicolas now claims, that my mom is handicapped, and that I have abused her creditcard and identity, which is COMPLETETLY out of order and ridicilous, and I can assure you, that if i had the money to do it, I would sue them both for such accusations!

You ask how I would feel, if my mom played when I wasnt there and lost her money? This wont happend. She will only play when I am there, so I can help her, and we have things to do when I am there, so the time wont get too long. The online gambling is completely under control, and she dont spend more money, than she can afford.

I really dont think, that I should be so honest about me and my moms private situation, but if it can put things in another perspective for some people, so be it

And Nicolas should not recieve any kind of commendens. He have paid money that my mom was intitled too. He makes accusations that is WAY out of order, so I dont see any reason for thanking him.

/PiperSniper

[takethemoney]

Thanks for your reply. That was actually a decent post

My mom has been hospitalized at a mental institution when I was younger. She went through some hard times, and that got to much for her brain. Today she is medicinized and isnt mentally sick anymore. But a few years ago her husband died, and that has been very hard on her. She is very fragile, but else completely normal. For this reason she dont wants to go out too much. I am the only of her 4 kids, that really seriously take care of her, because the others have their own families. Therefore I feel a BIG obligation to take as best care of her as possible. We spend our time by watching football, playing card and casino when I am there. We do what ever she feels like! I dont put anything down over her head. I my self have just been diagnosted with some mental issues, which means, that I am waiting for an early retirement. This is why it also is so important to spend as much time with her as possible. We are there for eachother and this is important.

Back when Nicolas closed my moms account, and I talked with him to explain why I handled my moms account, I told him briefly that my mom wasnt mentally fully there, and also couldent speak english. This was why I helped her. I think Nicolas have told CM this, and this must be the reason, that CM and Nicolas now claims, that my mom is handicapped, and that I have abused her creditcard and identity, which is COMPLETETLY out of order and ridicilous, and I can assure you, that if i had the money to do it, I would sue them both for such accusations!

You ask how I would feel, if my mom played when I wasnt there and lost her money? This wont happend. She will only play when I am there, so I can help her, and we have things to do when I am there, so the time wont get too long. The online gambling is completely under control, and she dont spend more money, than she can afford.

I really dont think, that I should be so honest about me and my moms private situation, but if it can put things in another perspective for some people, so be it

And Nicolas should not recieve any kind of commendens. He have paid money that my mom was intitled too. He makes accusations that is WAY out of order, so I dont see any reason for thanking him.

/PiperSniper

You just admitted that your Mom isn't completely there, yet you gambled with her money, claiming this is ok with her. Now you admit, you yourself have some mental issues. Also, handicap does not apply exclusively to physical issues. Mental issues can make one handicapped as well. Fact is, if either or both of you are of mental incapacitation, neither should have been gambling online.

Since, there is questionable mental capacity, it stands to reason that fraudelent or unauthorised use was possible. I think the casino got it right. You probably shouldn't be hanging around on a gambling forum either, lest something bad happened and you claimed that reading these forums took you "over the edge".

I, personally, think you spin some tall tales.

[NicolasJohnson]

My mom has been hospitalized at a mental institution when I was younger. She went through some hard times, and that got to much for her brain. Today she is medicinized and isnt mentally sick anymore. But a few years ago her husband died, and that has been very hard on her. She is very fragile, but else completely normal. For this reason she dont wants to go out too much. I am the only of her 4 kids, that really seriously take care of her, because the others have their own families. Therefore I feel a BIG obligation to take as best care of her as possible. We spend our time by watching football, playing card and casino when I am there. We do what ever she feels like! I dont put anything down over her head. I my self have just been diagnosted with some mental issues, which means, that I am waiting for an early retirement. This is why it also is so important to spend as much time with her as possible. We are there for eachother and this is important.

Back when Nicolas closed my moms account, and I talked with him to explain why I handled my moms account, I told him briefly that my mom wasnt mentally fully there, and also couldent speak english. This was why I helped her.

This is one of the key elements to this case, which due to privacy concerns, I had not mentioned or gone into. But, for PiperSniper, this may interest you:

a physical or mental impairment that substantially limits one or more of the major life activities of such individual;

I apologize if I used the word handicapped and not Disabled.

Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliates Manager

[Mavin1]

Okay, understand I am not taking sides or anything else, just speaking from my own experience. If your mother has a mental condition and even if it is controlled with medication, it is still considered a handicap. Just as my mother in law, she has behavior meds that keep her mental condition of the alzhemiers under control. Because her brain no longer functions normally, she will always be considered handicapped. If she functioned normally without medication, then there wouldn't be a handicap, be it mental or physical.

Although conventional medications can do wonders for helping the brain to work around a problem area, the problem still exists. Therefore she, like my mother in law, will always be considered handicapped.

The thing with age and mental functions is some things can get worse. For instance if she doesn't want to go out, this may be because of the mental condition and you should encourage her to do so. You don't have to take her out for the entire day, just go out to a nearby eatery and have an ice cream or sandwich with her. After awhile she may decide she actually looks forward to going to the close place and having a little snack with you and see the people going about.

Change in scenery can do wonders for people that have a hard time wanting to do things outside the home. You love her and protect her, so get her motivated so she doesn't stagnate in her apartment, but this is something that you may have to work at and not give up on.

The more she doesn't go out, the more she won't want to go out. But you could also do things like cook and bake together, women like that sort of thing. Afterall she can't just do all guy things, like sports and gambling. So man down for her and do some gal things too. Not meant as an insult, just that it is a mom and not a dad we are talking about.

I am happy for you that you can trust your mother not to play while you are gone, I certainly couldn't say the same about my mother in law.

JMO

[PiperSniper]

I dont see my mom disabled in ANY way. She is completetly aware of everything and is according to me, and everyone that knows her normal.

My mom has a tendency to give up when it for instance comes to operating different things in her computer. The few things she uses her computer for, I am happy to help her out with.

My mom is happy with her life, and that she have me to spend time with. She is not handicapped or disabled in anyway IMHO. She is her own legally guardian!

She does go out sometimes when there is something important she have to do. Maybe a doctors appointment or a meeting at her bank etc. It is not like she is retarded or handicapped in anyway! She just feels more comfortable by certain things, because she have had the life she has.

takethemoney, will you please stop and say that I have played with my moms money! FFS! For the last time: This is not true! She has approved EVERYTHING and been aware at all actions on her account! Why the F*CK should I wanna play at her identity and with her money???? I have my own accounts to use.

Dont judge people that you not know. If my mom and I are happy with our lifes, then that is the most important thing.

People can have mental issues without being disabled or handicapped. I hardly think that you can comment on our situation as you dont know us.

And once again, all of you are welcome to come and visit, and get confirmed, that I havent used my moms account or identity! You can also see, that she is pretty much as normal as the rest of you. She is just a bit more fragile and tendense to think a lot deeber in things in life.

Nicolas, the MAIN reason I helped my mom was because she cant speak english and operate a computer. The reason for her not being able to learn a computer is simply because she easily gives up. This can be because she is fragile or something, and wants me to help her, and when I am there I have no problem helping her out. You clearly think that my mom isnt aware of anything mentally, and that I have abused her creditcard and account - Again, this is BIG lie, and did I have the money for a lawyer, I would sue the hell out of you.

I am done trying to defend anything more now. This is getting way out of hand! My mom is and adult woman, who have played at a casino, and had me helping her. This dont make her disabled or handicapped! And the mental issues I have, dont mean that I am the same. We both function pretty well and are just as normal as the rest of you, other than we are a bit more fragile in different situations.

My mom has the legally right to use her money to whatever suits her! She is her own guardian with her own computer and apartment.

I my self have the right to help my mom with whatever suits me and her! This is NONE of your business what so ever, and dont give anyone of you the right to accuse her and me for insane things!

I would like to wish most of you in here gl in the future! I am done wasting my time at a forum, where some people judge people for fraud and handicaps, with no proves!

@CM

Please close down my profile, so I cant write in here anymore. Nothing good will come of it, as I might end up saying some very bad things to some of the - clearly - more "handicapped" and retarded people than me and my mom in here.

[lagunagirl]

Piper...please let it go...this is a no win situation for you. With every post some people will beat you up even more. This is their past-time.

You got your Mom's money back..took a while, but you did it.

In the future I would contact the casino you sign her up and confirm that it is okay and please save the chat or email just in case she wins.

[sticaz]

Piper...please let it go...this is a no win situation for you. With every post some people will beat you up even more. This is their past-time.

You got your Mom's money back..took a while, but you did it.

In the future I would contact the casino you sign her up and confirm that it is okay and please save the chat or email just in case she wins.

[shirlsplay]

I know this isn't the place to say this ,but i like bet phoenix they said that me and my boyfriend could both have an acct. there we just had to send in information.thank you for all the free tournaments and of course the paying one just wish the paying ones paid like the free ones,lol