Bad experience on BetPhoenixCasino!

[takethemoney]

Ok, Nicolas has responded to me and given me my answers. I'm done here. PiperSniper, sorry for discussing my issue here in your thread.

[NicolasJohnson]

That doesnt help either....they claim to not know what RTP is....ive tried I gave up

I never call casinos and discuss gambling in front of my family and young children. Email and live chat works everywhere else.

Hmmm, I made 9 deposits at this casino and nothing, so I sent an email to manager@betphoenixcasino.com, to ask what my lifetime RTP was. I got no response to date and after about a week of waiting, I closed my account. Hell with poor service!

Hi Guys and Gals,

Regarding your email to management that went unanswered: I apologize for this. We are going to implement a Ticketing system to avoid the communication problems that many times arise with regular email.

Regarding RTP: We do provide that information, no problem.

I'm going to make sure we update our internal CS sheets so that it includes information on what RTP is and where to find it, so any new CS people will be up to date and can provide you with fast and accurate answers.

PiperSniper,

My suggestion is to take advantage of the PAB feature here and contact Maxd. Possibly things can be worked out to the advantage of all concerned with Maxd's help.

Should you decide to PAB (Pitch A Bitch), then don't post anymore in this thread.

Great suggestion anniemac! I'm more than happy with this option.

Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliates Manager

[PiperSniper]

Okay, a lot "thanks" to Nicolas...

For his last writing in this thread...

Wow, thats amazing, how none of you really havent read this thread and seen how many mistakes have been done...

@Nicolas,

Of course you like the last thread... You wanna take this to a "PAB"...

Then you and your casino have 3 more weeks, before all is settled...

I make you a promise - This will not end by this... No more waiting - no more being unfair to your consistent players!

You hide behind these words: " It is out of our hands"

LOL? Why is it? One month now. And you can find ALL you want - I have all prove needed... Dont take this further - Just accept, that you have made so many mistakes, and dont payout in promised times!

How hard is that, Sir?

[NicolasJohnson]

Okay, a lot "thanks" to Nicolas...

For his last writing in this thread...

Wow, thats amazing, how none of you really havent read this thread and seen how many mistakes have been done...

@Nicolas,

Of course you like the last thread... You wanna take this to a "PAB"...

Then you and your casino have 3 more weeks, before all is settled...

I make you a promise - This will not end by this... No more waiting - no more being unfair to your consistent players!

You hide behind these words: " It is out of our hands"

LOL? Why is it? One month now. And you can find ALL you want - I have all prove needed... Dont take this further - Just accept, that you have made so many mistakes, and dont payout in promised times!

How hard is that, Sir?

Hi PiperSniper,

I have explained the situation with your account. We have refunded your Credit Card Charges. It will show up on your statements shortly. There is nothing more I can do; the money has been returned.

I feel we have been perfectly fair when dealing with your account. I'm sure if you take this issue up with anyone that is impartial, they can verify this is true.

Max is a fair man, I and everyone here have confidence in the resolution system that is in place on this site. If you really think we have been unfair, go ahead and open a complaint, we have no problem opening our records to great people like Max and the CasinoMeister team.

Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliate Manager

[PiperSniper]

@ Nicolas,

Dont even make a smiley face to me!

You dont even reserve the right to do that, Sir..

And dont threaden me! I have a lot saved...

You seem to go around the fact, that you havent paid in time? Why, do you do that, Sir?

You keep saying, that money is on the way!

Are you seriously telling me this!!? WHY, do one of your processors, pay 300$ and the rest stop to pay?.... 9 Days after the first payment - where is that money?

It is clear that you dont seem to get this. So you can trust in your friends - I have by far taken enough...

The money isnt there, and you accuse me, for playing under my moms account... OMG... Send that prove to me please..

Then I can send prove to the police, regarding the 2x$50 your casino withdrawed from my moms account AFTER her account was closed...

I dont think you have ANYTHING, to go on, Sir!

You, and your site, proves, that none of your words have a meaning - You dont keep any promises!

So, find another thing ,Sir..

And you please go and find "impartial" parts - go ahead! I wonder, how the other 50 forums, will look at this case, Sir... Dont go and try to intemidate me in anyway... You are WAY past that right... Just solve this problem, and all is gone....

I will follow you to the door!

[NicolasJohnson]

@ Nicolas,

Dont even make a smiley face to me!

You dont even reserve the right to do that, Sir..

And dont threaden me!I have a lot saved...

I never threatened you.

You seem to go around the fact, that you havent paid in time? Why, do you do that, Sir?

You keep saying, that money is on the way!

Are you seriously telling me this!!? WHY, do one of your processors, pay 300$ and the rest stop to pay?.... 9 Days after the first payment - where is that money?

It is clear that you dont seem to get this. So you can trust in your friends - I have by far taken enough...

Because your account has been deemed fraudulent, and your deposits refunded. In our terms and conditions we clearly state that in the case of suspect fraud, delays in payment may occur. Your money is being refunded to your CC, this isn't instant.

The money isnt there, and you accuse me, for playing under my moms account... OMG... Send that prove to me please..

I am not going to teach you how we detected your fraudulent activity. Doing this would only enable you to get around the security measures of other casinos. If you bring in a trusted 3rd party mediator, like Max, we will show the proof to him.

...

So, find another thing ,Sir..

I will follow you to the door!

As I have repeated many times to you in private, threatening me or insulting me as you have been constantly doing through our interaction is not going to increase the speed of the credit card refunds. That is out of my hands.

Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliate Manager

[takethemoney]

PiperSniper, you should file the PAB. Also, if I were Nicolas, I would stop responding to you about now. He has appeared to be very professional, while you on the other hand, are showing great immaturity. If there is nothing to hide, let the PAB take it's course. Everything will come out in the open and you will either win, or your "alleged" fraudulent play will be further reinforced. If you are innocent, go for it. You can clear your name so what are you waiting for?

[PiperSniper]

@Nicolas,

Oh dear good!

Actually I love the way you try and smooth around things!

My moms account is "deemed fraudulent" ???

You will NEVER be able to prove this!

Her account is CLEAR in anyway!

And, beside that, how come 3 persons in your casino accept the prove, that was sent??? Why? You dont get any of this???

And the last thing you write:

I can assure you, that I, on my moms behalf wont take this! She wants her money and nore excuses - That is all you have provided!

You come with fancy stuff, and still, in some way, goes around facts!

And now we are getting serious!

I have prints and scripts from my moms account, and a letter from her accountent, saying, that no more than $300 have been send...

And prove, that your casino TOOK/stealed $100 from my moms account..!

Okay, they got paid back same day, BUT your casino have taken money you shouldent...!

All this can be proven and this will be proven... Trust me, Sir... NO more screwing around! Get this case done....

[PiperSniper]

@Takethemoney,

I am trying to tell you all how that casino works!

They dont opperate fair!

Read the case, Sir

[PiperSniper]

It is - in some way - very funny, that the few, who has written in this thread, keep making Nicolas a "big man"....

Jesus, spended time on a big document, and none of you even see, what he, and his casino does wrong!???