Jackpot Capitol and Grande Vegas Issues

[raddish]

I had a win of 3000 back in March at Grande Vegas Casino. I never got paid and was not kicked off. Here is my experience.. They always were decent payers in the past, which confused me when 3 weeks went by without payment. I called and spoke to Madison Green, who told me my acct was under investigation with RTG. This sounded real fishy to me at the start because I mainly play real time gaming sites and had no other problems with the other casinos I was playing and are continuing to play. I called her every week with no new info on my suppose of "investigation". One morning I was trying to get on chat and could not log in. I tried to call for days with no answer. This is when I decided to make a complaint with Hastings Dispute to find out what was really going on. I did this the first time in May. Correspondance with them was a joke!!! the first two times I contacted Hastings to get an update, they would reply that they were trying to speed up the release of my funds. I waited a good 4 weeks to let them do there job and got a response back from them that had nothing to do with my case at all, referring to a different casino and a different situation that did not involve me at all. I responded to them that the info that was sent to me was wrong and did not pertain to m case what so ever.. I sent numerous emails pertaining to this matter. I finally decided to file another dispute hoping that I would get another operator who wasn't an idiot!! I got an email from the original operator that said "Please excuse my blunder as the pool of operations we oversee is tremendously large and I was working with several at the same moment. Theres something to be said for multitasking. That all being said, I assure you that we're working on your matter and will have an update for you once we've been able to confirm particular items. Best professional regards,- Anthony Vega Central Dispute System". That was July 8th. http://www.casinomeister.com/forums/...lies/lolup.gif

On August 6th I got this letter..."unfortunately we regret to inform you that due to a change in ownership at Grande Vegas we are unable to assist you with your dispute. The decision to ban your account was taken prior to the transfer in ownership and we are not able to contact the former owners to pursue your case with them. Thank you for having contacted CDS, and again, our apologies for this situation. Sincerely, Victor Central Disputes System.

Okay,,,,,first of all I was not banned I was under "investigation" from RTG, the software company, that obviously a blatant lie!! Sounds like Grande was well aware at the time of my win that Jackpot Capitol would be taking over. Jackpot now with no shadow of a doubt owes me my very late payment of 3000, as Grande did not go bankrupt!! Btw, I never heard anything from RTG concernnig any type of investigation what so ever!!!

[chuchu59]

You can contact the JC rep here by pm. Grande Vegas was, and still is accredited. If you have a solid case, I am confident it should be resolved to the satisfaction of both parties.

[empirestate]

See this is why i dont like dealing with these casinos, the reason they think they can get away with it, is i think its because they know USA players r not supose to gamble on line anyway, so what i mean is they take advantage of that and the low lives who doesnt care about their reputation, screw us when they can. Put up a fight dont give up, u waited to long. see if you can get the adminastrator of this site to help collect it. good luck, i hope you get your 3000 and more, because you deserve it my freind.............

[reda]

oh please dont give up. you have been very patient IMO. these are accredited casinos and you should be paid. keep us posted here on the forum as i play at one of these casinos as well. havent made a withdrawl but hopefully i can one day.

[raddish]

Thanks Church! I will do that!! Too pissed to give up now!

[raddish]

Well I just called Jackpot Capital, and I spoke to a supervisor named Roxanne and was told that Jackpot Capital is not responsible for bad debts from Grande Vegas. When I asked why not...considering that the takeover had nothing to do with bankruptcy and was also a credited casino, she had no response. I asked for the personal email to whomever would deal with this personally and was told there was no one that I could email direct who could deal with situation, however this person who does not have an email adress, will email me back with a response when he or she is available. We will see! Any advice? Please help!

[jelsmith]

Well I just called Jackpot Capital, and I spoke to a supervisor named Roxanne and was told that Jackpot Capital is not responsible for bad debts from Grande Vegas. When I asked why not...considering that the takeover had nothing to do with bankruptcy and was also a credited casino, she had no response. I asked for the personal email to whomever would deal with this personally and was told there was no one that I could email direct who could deal with situation, however this person who does not have an email adress, will email me back with a response when he or she is available. We will see! Any advice? Please help!

It doesnt seem right to me that JPC bought out Grande and didnt pay players...I wonder are you the only one or are there others?

[takethemoney]

Whoa....wait! Isn't Grande Vegas an accredited casino? What am I missing here, how are they accredited?

[vinylweatherman]

Well I just called Jackpot Capital, and I spoke to a supervisor named Roxanne and was told that Jackpot Capital is not responsible for bad debts from Grande Vegas. When I asked why not...considering that the takeover had nothing to do with bankruptcy and was also a credited casino, she had no response. I asked for the personal email to whomever would deal with this personally and was told there was no one that I could email direct who could deal with situation, however this person who does not have an email adress, will email me back with a response when he or she is available. We will see! Any advice? Please help!

You are being lied to. There is no way that a change of ownership (except when a bankrupt company's assets are bought from the liquidator) removes outstanding liabilities from the balance sheet.

CDS are clearly a joke! They send you some other player's details, and then take so long to resolve the issue that things move on to the extent that ownership changes, and your outstanding debt no longer counts.

If RTG (rather than the casino) were investigating your account, then RTG are responsible for this, and your debt. If Grande Vegas, and not RTG, were doing the investigation, then an accredited casino LIED to a player.

JC are now saying that they are not responsible for payments to players who were active under the old owners. This would ONLY be so if the old entity went bankrupt, and we are being told this was not the case. If this WAS the case, it seems that even Bryan was lied to about the nature of this buyout. This casts even more doubt on the ability of RTG to police it's own licensees, and it seems player protection is not something they take that seriously when even THEY are so careless with personal data as to give out the wrong data to the wrong players just because they are "overworked".
They would NOT be so "overworked" if they applied due diligence, rather than handed out licenses to anybody who could pay the fees.

[jelsmith]

I played at GV but when they were purchased I was told they got no player docs and I would have to reverify....pffffft....deleted!