LinkBack URL
About LinkBacks
This post has been concealed because there is a PAB in progress regarding this issue.
The Terms of the PAB process state that PAB issues should NOT be discussed on the forums while the PAB is in progress (see the Pitch-A-Bitch FAQ for details, especially items 2.6 and 3.10).
Open discussion of the contents of this post could harm the OP's chances of a successful PAB resolution.
About three weeks ago I registered an account with Lock casino. On my first deposit I played without a bonus, after that I used various bonuscoupons, betting higher and higher the deeper I got into the hole. When I was around $2k down I was ripping away with $25 spins on Paydirt. I have played this game for probably hundreds of thousands of spins at different casinos, without the really big hit. Then suddenly lightning struck. Had on autoplay with turbospin so it all went to fast to get as screenshot, but suddenly my balance increased by $30 000! (5 mines with a wild). Absolutley inzane!
Since I was using a coupon (No max cashout, phew!) I had a 70 000 WR to complete. I was a bit disheartened when I lost $10 000 clearing the WR, but afterall my biggest win by far.
But the fun kinda stops there.
I promptly sent in the auth form and ID scans they required. After some days I received an email from sequrity saying it would take 1-3 days to have the documents verified. I waited 3 days. 4 days, 5 days. But no word. I contact them on livechat several times, and they promised to notify sequrity of my request. Nothing happened so I contacted Lock Casinos rep here at CM. I get a reply on the 7th of may saying that sequrity did a full audit on my play which took some time. She also said that sequrity tried to call me and that it was this that was holding up the process.
Now, my phone is on 24\7 and I have NOT received an incomming call from them, nor a missed call. I have tripple checked that my number there is correctly registered. I explain this to the rep, but I do not get a reply.
Then last friday (almost two weeks after first sending in the ID) I receive a new email from the sequrity department asking me to send in the ID again without me blanking out my social sequrity number and the sequrity number on my visa card, plus a scan of my passport. I promptly find out my camera and take the required scans and send them in within an hour from receiving the request.
I have not heard from them since.
The latest I heard was this from the rep:
“Security is doing their due diligence. RTG is doing a play audit on the slots you played and security is reviewing the new ID they requested.”
So in short, it has been almost three weeks since I sent in the ID documents and auth form, and almost a week since I resent the scans plus a scan of my passport.
Should it really take this long? I am really starting to get the feeling that they are doing whatever they can to delay the process, giving me the chance to log back in and loose the money back to them..
And as an endnote, I know this sound a bit paranoid, but I belive that they have IP banned me from their livechat system. Suddenly I only got a white empty window when trying to launch the livechat. This persisted for days, I tried both in firefox and in explorer, and I even tried it at another computer in the house. Same result. Just a white empty window. So today I asked a friend over msn to just check if he could get through. It worked with him. I then decided to take my computer over to another friend to test it on his network. And wouldn’t you know, I got through there and talked to livechat! I asked if Joseph from sequrity was in, but he was not avilable on chat. I then asked if there was a phonenumber I could call him on. No phonenumber even tho he had supposedly tried to call me without getting to me. Livechat promised me however to send both Elka and Joseph an email from me and promised that I would hear back from them within the day. Still no reply.
I then took the laptop back here, and got the same white empty window. I know that this is not conclusive evidence and may sound a little paranoid, but how else could it be?
I have been nothing but polite with their livechat, and in my emails with them. I respect and understand that they have to do sequrity checks of new players, and especially since I got very lucky. But come on, should it take 3 weeks? And why are sequrity not informing me\answering my emails? Couldnt they atleast give me a timeframe (A new one that is, the one with 1-3 days was two weeks ago.)
Am I just impatient, or shouldn’t matters like this take way shorter then three weeks? The rep promised to follow up with sequrity. No reply. She has not answered my latest pm aswell.
. Heres to you gettin paid what you are owed!
Originally Posted by Antonia1953
Bookmarks