21grand :( :(

[sparkz]

noticed I posted my problem about this in the reps intro post. I thought they posted it in general casino chat and not intros. Im hoping the mod can remove my post from there about this issue. This was it though:

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I have contacted the rep before asking about something. Although I 1stly got a reply I pm'd them again and havent had a reply. This was going back to March 27th.

Im all for giving people/casinos or anyone the benefit of the doubt but in this instance iv been wrong done by. Fancy being told by a support staff member its ok to use my birth certificate as id (since no goverment id, passport or driving licence) and "we will request it if we need it". Then I deposit and play, lose a bit, then win a tiny bit and cashout (overall at a loss though) and after sending my birth certificate was told I need to send photo ID. If thats the case then iv been tricked into depositing and should rightfully be entitled to all my deposits back.

Its funny how the same day I requested a payout from 21G I also requested a payout at another Rival casino... I saw the money from the other casino 3 days after requesting without the rudeness from support staff (bar 1, namely Anna, who is a polite and helpful asset)

I work in a retail environment where the key element is to make the customer feel treated right. Certainly no retail stores sell stuff to customers who use their card, but then if they come back for a refund say "You got any photo identification on you?.... The name on the card says MR ******, but that could be anyone"
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Just to add to that I checked the second email requesting "identification" which specifically now says:

"* A scan of the front and back of a government issued ID that confirms your registered account information, including your age and address."


Thats an exact quote from it. Now from that it is discriminating against anyone who lives in the UK and countries that do not have "government issued ID".


I have ranted enough about ID at casinos previously but that is just a total ripoff.

theres a rep who didnt reply to my last question so doubtfully the recent message I sent them will be answered. A support guy called "Julien" who is probably the rudest guy to speak to and the uncertainty weather I will be asked for identification or not.

Im still suprised they say my birth certificate was fine to send in as ID. Then after depositing/playing and sending it in they refuse to accept it aka ROGUE.


I just want my money and then uninstall them and delete my account for good.

The clock ticks and so far its been 9 days my withdraw has been "pending"

[darkpixie]

I am finding it very hard to believe that you can not get issued a drivers license or passport where you live. Just get some ID. I can't think of a reason not to have ID of some sort??? Not to mention that if you continue to play online casino's this is not the first time you will have it requested.

[all4greed]

"* A scan of the front and back of a government issued ID that confirms your registered account information, including your age and address."

A birth certificate obviously wouldn't show your current address so how could you use that for a valid form of ID?

How have you dealt with this situation in the past?

[AussieDave]

Hi sparkz,

Considering your well aware of the issues your having with casinos and providing suitable ID, I'm surprised that you'd deposit at any casino until such time as you've established ID clearance.

It's a moot point whether you believe casinos asking for ID is BS or not. The fact casinos may or may not ask for it is a reality your well aware of.

And it's such an event that will affect your withdrawal times if you can not prove your identity if requested to do so.

Continuing to deposit at new casinos and hitting the same brick wall when withdrawing, then coming here and posting about it makes no sense at all.

Reiterating your well aware of your situation and the problems your faced with providing suitable ID.

Granted the following solution does not address a need to play immediately but it does provide a realistic avenue for you to remedy the problem of withdrawing when asked for ID.

Contact the casino and explain your situation before depositing. Discuss a suitable means of providing proof of ID with the docs you have. Maybe they would accepted an affidavit signed in the presence of a Justice of the Peace on this person sighting you Birth Certificate & proof of address Doc/s.

However doing what your doing now your shooting yourself in the foot but blaming the casinos for your own mistakes.

In my book that's not cool or fair.



Cheers



Dave

[sparkz]

I did contact them before depositing.

AussieDave- I played the free chip and thats where I then contacted support before depositing and asked about birth certificate. Thats when they said it was fine. Why would I go depositing $100's of my own cash into a casino that I know I wont get paid because of ID issues? Give me some credit. I have been gambling for many many years afterall.

My birth certificate shows everything. My full name, date of birth, place of birth and has exactly the same address on it as the address i live at now (I have never moved house, so of course it matches the same address thats in my casino account).

When I have been asked for ID at other casinos (not that often) they have either accepted my birth certificate no problems (william hill, mansion casino, 1 or 2 rivals) or they havent been able to pay me but have later become announced as rogue casinos (which means it was just a tactic not to pay me)

College kids and school kids get ID cards but they arent goverment issued. If someone is stopped by the police they try to find anything with their name on in their possesion (bank card, statment) and search it on a big database to make sure they are telling the truth. Theres no point me paying over £100 for a passport, travelling over 100 miles for the interview and then waiting 4 weeks for the passport to come through when I know full well im never going to go overseas in my life.


Support is no good. I have tried many times. More often than not "Julien" replys to my emails, speaks in live support or worse still phones me on such a terrible crackly phone line that I cant hear a thing and hes like a broken record repeating the same thing over n over again.


All I would like is my cash. Simple. As far as im concerned I have done everything they had or thought they would of asked for at the time of my depositing.

The rep here wasnt any help. They didnt answer my previous question and havent replied to my recent message.


Its gone from saying my birth certificate is fine, to saying i must send them passport, driving licence or goverment id, to "A scan of the front and back of a government issued ID "

[incrediblestuff]

hi sparkz:
no offense, but i must say i have seen more then one thread of you on this issue, and not only on this forum
not that i mind, i would only want to ask you: why is it that you wont consider taking a passport, even if you never go overseas?
it will cost you nothing compared to the deposits you have made over the past months, as i can count from various posts ^^
so, then you can play everywhere, and cash out everywhere.
i think had you gotten it, it would have paid itself off already.
imagine you win the random jackpot on a deposit for once?
maybe suddenly youll want to go overseas :P
i hope you get paid anyway: there must be ways...
and i am not saying i find this birth certificate not enough at all, its just that youve experienced issues with it before, and why not solve it as said?
cheers

[jas2587]

every state issues a form of a picture ID
I have a state of Florida picture ID as i do not drive an it is accepted by all casino's
you are just being bull headed

Cindy

Good Luck

[KasinoKing]

every state issues a form of a picture ID
I have a state of Florida picture ID as i do not drive an it is accepted by all casino's
you are just being bull headed

Cindy
Good Luck

WTF?
Come on - that comment was totally uncalled for - the OP and I live in the UK - not the USA.
We don't have to have Government ID; My driving license doesn't have my photo on it.
Why should he have to pay £100 ($155) for a passport he doesn't want when the casino already told him his Birth Certificate would be acceptable?

I think most people are being pretty unfair to sparkz in this thread - it looks like he did everything right to me.

KK

[all4greed]

WTF?
Come on - that comment was totally uncalled for - the OP and I live in the UK - not the USA.
We don't have to have Government ID; My driving license doesn't have my photo on it.
Why should he have to pay £100 ($155) for a passport he doesn't want when the casino already told him his Birth Certificate would be acceptable?

I think most people are being pretty unfair to sparkz in this thread - it looks like he did everything right to me.

KK

I think what is amazing is that this hasn't been a major issue for this person if they are playing at any RTG/Rival casino AND have been playing for years.

I don't know anything about ID requirements in the UK, but here in the States you need 2 pieces of ID just to get a job. Usually it's a drivers license and a social security card.

Can't imagine not needing ID. Very "foreign" concept to me...

[AussieDave]

Can't imagine not needing ID. Very "foreign" concept to me

I have to agree with all4greed it's a very foreign concept not to have some from of ID which includes Government issued photo ID.

I think your missing the point KK...The casino has to ensure that sparkz is who he claims to be. Even if it's unjustified, I could see why a matter such as this would raise a red flag with an online casino. They like most of the posters here are having a hard time understanding why someone does not have photo ID.

Cheers



Dave