CasinoRewards false webpage.

[skiny]

Here's a letter I wrote to the Casino Rewards supposed "risk management"

Dear Risk Management,

I received an email today (01/09/10) from "Support" <support@casinoaction.com>.

Included in this email was an offer from Casino Action. Apparently a Casino Rewards casino. Following the link from within the email I was sent to this webpage. http://promo.c-rewards.com/splash/ca/en/sp15/

The problem with this webpage is that every single link on the webpage is a link to download the software. Even the "Terms and Conditions" link is just a link to download the software.

After discussing this with a CasinoRewards support worker via live chat, I was assured that this was not an email from Casino Action or from CasinoRewards.

The problem being that the webpage "c-rewards.com" is in fact a CasinoRewards webpage.

Domain C-REWARDS.COM
Registrar INSTRA CORPORATION PTY, LTD.
Registrar URL http://www.instra.com
Whois server whois.instra.net
Created 05-Nov-2002
Updated 02-Oct-2008
Domain C-REWARDS.COM
Registrar INSTRA CORPORATION PTY, LTD.
Registrar URL http://www.instra.com
Whois server whois.instra.net
Created 05-Nov-2002
Updated 02-Oct-2008
Expires 05-Nov-2009
Time Left 13 days 13 hours 58 minutes
Status ok
DNS servers UDNS1.ULTRADNS.NET 204.69.234.1
UDNS2.ULTRADNS.NET 204.74.101.1



Domain CASINOREWARDS.COM
Registrar INSTRA CORPORATION PTY, LTD.
Registrar URL http://www.instra.com
Whois server whois.instra.net
Created 16-Mar-2000
Updated 20-May-2009
Expires 16-Mar-2010
Time Left 144 days 13 hours 39 minutes
Status ok
DNS servers PDNS1.ULTRADNS.NET 204.74.108.1
PDNS2.ULTRADNS.NET 204.74.109.1
PDNS3.ULTRADNS.ORG 199.7.68.1
PDNS4.ULTRADNS.ORG 199.7.69.1
PDNS5.ULTRADNS.INFO 204.74.114.1
PDNS6.ULTRADNS.CO.UK 204.74.115.1

So now I have two logical assumptions. Either CasinoRewards or Casino Action is sending out emails with links to false web pages that only allow the customer to download the software without being able to actually read the Terms and Conditions.

Or somehow some affiliate of a CasinoRewards casino got my email address from either CasinoRewards or a CasinoRewards casino and is using it to spam me.

And that brings me to two questions. Is CasinoRewards dishonest enough to create webpages with false links to trick players into downloading casino software when they think they are clicking links to important things like the terms of the offered bonuses and is my email address safe with CasinoRewards.

An answer to these questions would be greatly appreciated.

Thanks.

Now here is the response.

Hello,



As a representative of the Customer Loyalty Team I have happily looked into your inquiry.



Please note that the email support@casinaction.com belongs to the casino. As for the Terms and Conditions web page. You do get the page to Read, understand and agree to the terms and conditions while registering the account on the casino.

If you havent undergone this procedure, you cannot register a real money account at the casino. I have attached a screen shot for your reference.

I see that all the accounts have been locked as per your request presently.



We are endlessly striving to better our service. If there is anything more we can do for you, or if we could improve your experience, please do not hesitate to let us know. We are always here for you - 24 hours a day, 7 days a week, 365 days a year.



Thank you and kind regards,



Tabriz

Customer Loyalty Team

Well, first of all the live support worker told me several times that this webpage did not belong to the Casino Action casino even after I sent him a link to the webpage so he could look at it. Second of all regardless of the fact that you can read the terms and conditions after downloading the software, the links on this fake webpage are misleading and it's possible that a person may not want to download the software first then read the rules.

I know these casinos aren't accredited or rogued but I'd be careful playing at any casino that tries to deceive you before you even create your account. It's bad business practice.

It took about a week to get this response from their "risk management" and the webpage still exists complete with false links.

This is the attatched screen shot I was sent.

[Bencuri]

Casino Rewards is a cheater place. They are keeping back my 100% deposit bonus (100 Euro) at Lucky Emperor. They told me in live chat I can get this bonus right before I deposited, I deposited, but haven't received the bonus for 4 month now to my account in spite of many complaints I sent in.

Be careful with them!

[daera]

Most likely it was an email from an affiliate. And not from Casino Rewards themselves.

They have a option to send these mail in the affiliate program for affiliates that want to promote them by email. But, affiliates are not supposed to spam.

Why not send that email to renee(at)rewardsaffiliates(dot)com and ask her if she can look into it and see if it's from an affiliate or not?

[gerilege]

I think the comment from Bencuri a bit above is rather about the fact that bonuses are given to the rewards account, and they can disable your rewards account any time. So you have earned loyalty points, pending bonuses, etc, which you are unable to redeem any more. For example:
"Directions to get your sign up bonus:
Register as a real player, you will then receive an email welcoming you to CasinoRewards and giving you your username and temporary password. When you make your first purchase you will receive an email stating that you have up to 250,000 VIP points (worth $250) in your CasinoRewards Account. You can then login to CasinoRewards and cash your VIP points into casino chips."
Follow the instructions, and get:
"We regret to inform you that your use of promotional chips has been temporarily suspended."
"You can then login to CasinoRewards and cash your VIP points into casino chips"? No, you can not, just because you won a bit at another Casino Rewards casino.
Deposit and play without a bonus to demonstrate that you are not a bonus abuser, and if you happen to win, then you are a "winning player anyway", so you do not need those bonus chips at all according to their opinion. If at a point you have lost a bit more than you had won before: welcome back to rewards program.

This practice at Casino Rewards is not acceptable in my opinion, and I do not recommend the group to anyone who would not like to be promotion-banned after a small-medium sized win. It is ok that those are business decisions. What makes a huge difference between excellent and below average casinos? The communication of those business decisions.

[Bencuri]

I think the comment from Bencuri a bit above is rather about the fact that bonuses are given to the rewards account, and they can disable your rewards account any time. So you have earned loyalty points, pending bonuses, etc, which you are unable to redeem any more. For example:
"Directions to get your sign up bonus:
Register as a real player, you will then receive an email welcoming you to CasinoRewards and giving you your username and temporary password. When you make your first purchase you will receive an email stating that you have up to 250,000 VIP points (worth $250) in your CasinoRewards Account. You can then login to CasinoRewards and cash your VIP points into casino chips."
Follow the instructions, and get:
"We regret to inform you that your use of promotional chips has been temporarily suspended."
"You can then login to CasinoRewards and cash your VIP points into casino chips"? No, you can not, just because you won a bit at another Casino Rewards casino.
Deposit and play without a bonus to demonstrate that you are not a bonus abuser, and if you happen to win, then you are a "winning player anyway", so you do not need those bonus chips at all according to their opinion. If at a point you have lost a bit more than you had won before: welcome back to rewards program.

This practice at Casino Rewards is not acceptable in my opinion, and I do not recommend the group to anyone who would not like to be promotion-banned after a small-medium sized win. It is ok that those are business decisions. What makes a huge difference between excellent and below average casinos? The communication of those business decisions.

All ture! And they are also lying in live chat, just like in my case.

[vinylweatherman]

It does not matter whether you can read terms whilst registering an account, the fact is that FALSE LINKS are present on the webpage itself. If there are no terms and conditions on the webpage, there should NOT be a link pretending this information is there.

It is too late anyway to read them during the registration process. I notice from that screenshot that the casino has already been downloaded, and is in the process of transferring some 2 GIGABYTES of data to your hard drive even before you know it is even LEGAL for you to play there, or are able to see whether you are in one of their "restricted territories", which might mean you don't want to play there anyway, because you can be treated "normally" by a different group.

This webpage is THEIRS, and is NOT designed and planted by a spammy affiliate. They have gone out of their way to provide a tool specifically designed to aid SPAMMERS, yet pretend they don't tolerate spamming by affiliates.

It is possible that Casino Rewards themselves are sending these out, because I asked about these a while ago, and was told they WERE part of their package, and that I could opt out of receiving this "spam" simply by unsubscribing from their newsletter mailing list. If this really WAS affiliate spamming, then opting out of official mailers wouldn't make any difference.

Another problem is that the terms and conditions linked to when registering the account are INCOMPLETE, and do NOT contain the terms relating to BONUSES that are used to catch many players out.

[skiny]

It does not matter whether you can read terms whilst registering an account, the fact is that FALSE LINKS are present on the webpage itself. If there are no terms and conditions on the webpage, there should NOT be a link pretending this information is there.

This is exactly my point. And from what I can tell the webpage is owned by CasinoRewards although their live support denied it and tried to send me to the casino's real website.

By the way. The webpage still exists and even the "support" link directly downloads the casino software.

[bernynhel]

I don't know whats up w Casino Action. I'm in US and my VIP rep at CR told me if there are any CR sites I haven't joined just register with a UK address then call support and tell 'em to change the address to my US one. The only exception: Casino Action. I registered at Captain Cook's and Phoenician and one or two more. Casino Action was the flagship site of the now defunct Casino Action Group from which CR acquired all thier newer sites. I've never had any problems with CR other than just the regular stupidity - which is at or above average. And dumbshit spam like this:

[Roanan]

I don't know whats up w Casino Action. I'm in US and my VIP rep at CR told me if there are any CR sites I haven't joined just register with a UK address then call support and tell 'em to change the address to my US one. The only exception: Casino Action. I registered at Captain Cook's and Phoenician and one or two more. Casino Action was the flagship site of the now defunct Casino Action Group from which CR acquired all thier newer sites. I've never had any problems with CR other than just the regular stupidity - which is at or above average. And dumbshit spam like this:

...but you can have soooo much fun with spammers, like I did here.

[bernynhel]

See now my idea of fun would be to just blast the spammer's physical address with a sidewinder missile launched from a drone. Sides, I don't think he'd believe som1 paid a whole $5 for his wife, and he damn sure knows she couldn't bring in a hunnert fity inna year even if she was givin it up for a buck a throw, let alone inna week!