bad vegas days casino

[schnuggi]

This post has been concealed because there is a PAB in progress regarding this issue. Open discussion of the contents of this post could harm the OP's chances of a successful resolution.

hi,
last week i played with vegas days casino and did win 3,000 uS, but they don´t wanna pay me. they told me, that i have multiple accounts with my home address, but i told them that´s not true. then they told me that i created my account with the same computer/ip address like a friend of me, but that´s not true and last but not least they told me that i logged in with the same computer/ip address like a friend of me, this is true, i did; but i did it so many times with so many casinos and never it was a problem with no casino i ever played (because if this will be a problem, it´s never allowed to play onlinecasinos when you are for holidays and stay in a hotel, most hotels do only have one ip address and use wlan).
but the biggest cheek is, that this casino do send me promos and did not closed my ``multiple accounts``!?!? so i´m allowed to go on playing and to make deposits,....lovely casino?!?
her´s the copy of the chat, so you can make your own point of view:

Susan: Welcome to Vegas Days Casino Live Support. How may I assist you?
tkober: hi
tkober: i got an email from john wright, that my request to reverse my withdrawl from my account is completed. what does that mean ?
tkober: is it cashed out ?
Susan: May I have your Login name and email address please?
tkober: tkober
tkober: schnuggi@aon.at
Susan: One moment please.
tkober: thx
Susan: We are currently extremely busy. Please be patient I will be with you shortly. I apologize for this delay.
tkober: ok, i´ll wait
Susan: I will be right with you.
tkober: ok
tkober: thx
Susan: Your patience is appreciated. I will be with you shortly.
tkober: ok
Susan: I will be right with you.
tkober: ok
tkober: i wait...
Susan: We are currently extremely busy. Please be patient I will be with you shortly. I apologize for this delay.
tkober: how lon shall i wait
tkober: don´t you handle the support one by one ?
Susan: Thank you for holding.
tkober: do you answer more people then me ?
Susan: Your winnings were denied due multiple accounts. As per the user agreement, only one account per casino per household/computer/ip is allowed to claim promotions.
tkober: ok, i only have one account
tkober: hello??
tkober: i only hve on account
Susan: I see there is another account registered at the same household.
tkober: at the same household ??
Susan: This account has already claimed the bonus you also claimed.
tkober: this is not true
tkober: my houehold is in germany
tkober: which other account with this adress has claimed a bonus ??
tkober: you don´t wanna py out, that´s all
tkober: but you send me promos...
tkober: why is my account not closed ?
Susan: One moment please.
tkober: if i have more accounts, these should be closed by you..
Susan: The account is not in your name, but is registered at the same household.
tkober: never
Susan: The other account has already claimed this bonus.
tkober: it´s only one house there and this is mine
tkober: so don´t tell me stories
Susan: Making you not eligible for this promotion.
tkober: i will complain about you at casinomeister
tkober: and fight for my right
Susan: Do you know a person by the name Sabine?
tkober: this is not fair
tkober: nobody shall play in your casino any more
tkober: yes
tkober: i know her
tkober: but she doesn´t live with me
tkober: she lives in austria and i in germany
tkober: she opened her account with another computer then me
Susan: You are linked to this person as the account were created on the same computer.
tkober: look at the ip adress
tkober: no we were not linked
tkober: we didn´t open the accounts with the same computer or ip adress
Susan: Yes, the accounts have the same IP address for each session at the casino.
tkober: for playing only
tkober: but this is not a problem
tkober: it depends where we opened the accounts
tkober: come on i play in so many casinos
tkober: this is not a problem
Susan: The accounts were created at the same IP address.
tkober: because then i will never be allowed to play in a hotel
tkober: no the accounts were not created st the same ip adress
tkober: i created my account in my work in austria
Susan: Each time both accounts logged in were through the same IP.
tkober: yes logged in but not created
tkober: this is a different
tkober: and it´s allowed
tkober: i play many rival casinos
tkober: ad never it was a problem
tkober: read this chat again
tkober: you find always new reasons not to pay me
tkober: first the same home adress
tkober: then the same ip adress where i opened my account
tkober: and now the same ip adress where i logged in
tkober: so..what´s the truth now ???
tkober: the truth is, that you don´t wanna pay me
tkober: but i read so many complains about rockbet
tkober: so itßs my fault that i played with you
Susan: The accounts are linked by the same computer and through the same IP address.
tkober: no they are not linked
tkober: we opened the accounts with different ip addresses
Susan: The system shows the accounts were created through the same IP.
tkober: this can not be
tkober: i will proove it by my server
Susan: You mentioned you created your account not at home but in Austria at work.
tkober: yes
Susan: All your sessions are logged in from this same IP address.
tkober: yes, i never denied it
tkober: i often play here
tkober: and this is not the problem
tkober: but ok
Susan: The other account was also created from that locatiion.
tkober: the other account was created wih this computer, but not mine
tkober: and this is a different
tkober: it´s not forbidden to play from one computer
tkober: only to create the account
tkober: this is not allowed
Susan: The other account was created on the same computer?
tkober: no
tkober: it was not
tkober: and this i can proove
Susan: You just said the other account was created on this computer.
tkober: come on don´t play with me, please..
Susan: 21:31:10] tkober: the other account was created wih this computer, but not mine
tkober: i will speak to casinomeister and they will help me
tkober: thx
info: Your chat transcript will be sent to schnuggi@aon.at at the end of your chat.
Susan: Is there anything else I can help you with?
tkober: no
info: Your chat transcript will be sent to schnuggi@aon.at at the end of your chat.


so stay away from this casino and the whole group

cheers
schnuggi

[mattsgame]

Originally Posted by schnuggi

hi,
last week i played with vegas days casino and did win 3,000 uS....
cheers
schnuggi

I think i get what you are trying to say.

You have played at this casino from your friends computer?
who also has an account with vegas days?


There have been alot of threads on here concerning RIVAL and this silly rule. Not only could some players not play from any other location, but i remember a few posts that said they couldn't even install the casino onto another computer / new computer in the same household.

See here : http://www.casinomeister.com/forums/...e-im-done.html

i myself have been blocked from most rivals.BUT THIS WAS MY OWN FAULT!!. i had forgotton i'd played at some quite awhile ago and resigned up (so multiple accounts) also silly me signed up to every rival out there thru LCB for the no deposit bonuses. .

I still have some accounts in which are open but i'm yet to make a deposit at any rival. not to mention i dont want LCB getting any of my money for being my affiliate.



I wish you luck in getting your money.


Cheers matt.

[jas2587]

I think what the OP is saying is that they might play on the same pc but the accounts was not created on the same pc like they used a work pc to play on
I have been told that if my partner an I both want accounts at the same casino then the 2nd account need to be opened on a different PC (((not this casino))))

I suggest the OP remove your email addie

also you have made a total of 2 post an you are threatning a customer Support person with going to casinomeister Bryan does not like this at all he is not to be used as a bargaining tool


Good Luck

Cindy

an John you know what the OP is trying to say thought you wanted to turn over a new leaf nice start

[mattsgame]

Originally Posted by jas2587

I think what the OP is saying is that they might play on the same pc but the accounts was not created on the same pc like they used a work pc to play on
I have been told that if my partner an I both want accounts at the same casino then the 2nd account need to be opened on a different PC (((not this casino))))

I suggest the OP remove your email addie

also you have made a total of 2 post an you are threatning a customer Support person with going to casinomeister Bryan does not like this at all he is not to be used as a bargaining tool


Good Luck

Cindy

an John you know what the OP is trying to say thought you wanted to turn over a new leaf nice start

Thanks for that explanation i think your right.

I dunno but i didn't read into the casinomeister part as a threat, i thought it was more a comment to come here and get GENERAL help.

Maybe i'm just to relaxed to read into it more :P

[schnuggi]

This post has been concealed because there is a PAB in progress regarding this issue. Open discussion of the contents of this post could harm the OP's chances of a successful resolution.

this is right, i played on my friends second computer, but i do this in many onlinecasinos, also rival powered, and never got problems with that - even we have different homeaddresses, i live in germany and my friend lives in austria and the most important: we did not create our accounts with the same computer / ip address.
and look at the script : first they accused me to have multiple accounts - and the support told me (you can see it) that multiple accounts are registrated with my homeaddress........this i denied and they found other reasons not to pay me out.....
...but they still send me nice bonus offers - what a business conduct.
and i know, if you try to open a second account with the same computer at rival casinos, the account is automatically closed - but mine is still open.

cheers
schnuggi

[maxd]

@schnuggi : you've asked me about filing a PAB on this. If this is still something you want to do I strongly suggest you read the Pitch-A-Bitch FAQ ASAP because the FAQ explains that if you keep talking about this issue here on the boards you will disqualify yourself from being able to submit a PAB on it.

[RockbetJohn]

PAB has been receiving and an agent will get back to the PAB with all the details that are required. I won't post anything here until the PAB is closed.

John

[RockbetJohn]

Max: I sent you a PM days ago to help with the PAB and today I answered one of your emails. Please contact me via PM or by the email I gave you.

John