Rushmore- sucky rule to confiscate funds

[elscrabinda]

I remembered a couple of days ago that i had a Rushmore account from a while back and tried to log on. I vaguely remembered some problem with fax back forms etc (probably my laziness) meaning i hadn't withdrawn and so I was expecting to see a healthy balance in there (1 or 2 thousand). Instead I got an error message saying that i'm not allowed to log in. I emailed and was told that after 180 days accounts are closed. Fine, I thought- what happens to my money? Apparently its "forfeited to the company".

Sure enough- its in their terms, so they can do what they like, but imo it is a nonsense rule which serves no purpose but to give them an excuse to confiscate money. Particularly as I received no warning before it happened, no "where have you been?" courtesy email, just a nasty taste in my mouth.

[Nifty29]

Well it is, as you say, in their terms which you accept when you register so the casino is not at fault here.

Given you left "1 or 2 thousand" for over 6 months Im figuring you don't/did'nt need it, so you'll just have to write this one off unfortunately.

You will find almost all casinos have this term or one very similar.

[chuchu59]

That's rogue behavior. They can close accounts if they like as per their terms but the money must be returned either to your original depositing method and if it's not possible to a withdrawal method agreed by both parties minus processing fees.

Press on with it. Dont let them get away with your money. Send a mail to them asking for your money together with your faxback forms (dont be lazy this time). Remember, they dont have the right to confiscate your funds though they can stop you from playing.

[Louise]

Hi all,

This players account was last logged in to back in December 2008.

As stated in our terms and conditions:

xxxwww.rushmoreonline.com/TermsAndConditions

Rushmore Casino reserves the right, in its total discretion, to void any winnings and withhold any balance in Rushmore Casino account under any of the following circumstances: If you do not log onto your Casino account for a period of 180 days, any balance in your account will be forfeited to the Company.

Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

[chuchu59]

Things are done for a reason. The terms should also be there for a reason. If you had incurred costs for maintaining the account deduct maintenance fees from his balance by all means. However, this is not the way to behave for a proper casino. What detriment is there to you that renders you to take the action of confiscating funds. None. Simply because someone forgets that he/she still had a balance in the account does not mean you can gobble the money. I am sorry but imo this is pure rogue behavior. Whether this is in the terms or not will not alter that fact.

[classymom]

I understand its in the terms - but couldnt an email at least be sent as a courtesy to alert customer they were close to losing their balance.

[GGW Laurie]

I understand its in the terms - but couldnt an email at least be sent as a courtesy to alert customer they were close to losing their balance.

I agree, that would be within reason , people sometimes forget, i know i have and went back after a year and my money was still there, i think an email would be better on the casinos part,its better to get an old player coming back than to piss one off and take his money...............laurie

[elscrabinda]

You will find almost all casinos have this term or one very similar.

Whether thats true or not (I don't think it is) i've not heard of any enforcing it. Its certainly true that almost all casinos have a "we reserve the right to do anything we like" clause, but i'm sure you agree that that should not be used as an excuse by reputable casinos to justify disreputable behaviour. I'm not accusing Rushmore of doing anything criminal, I'm just saying that this kind of behaviour in my opinion is not the hallmark of a reputable casino.

[Mouche12]

In consumer matters, a term may be deemed excessive or unreasonable. IMO, this is definitely the case here since, as stated above, it is only fair to deduct any costs that were made in holding the customer's account. I believe Party Casino does this for inactive accounts holding a balance, which is actually a small amount, and they inform their customers of doing so. Closing an account due to inactivity is of course alright, but it is the confiscation of funds that is all wrong. The term to which Rushmore applies must be deemed unreasonable, and I think it can be successfully contested before a court of law. I hope MaxD (PAB) can sort it out for you.

[Casinomeister]

In consumer matters, a term may be deemed excessive or unreasonable. IMO, this is definitely the case here since, as stated above, no costs were made in holding the customer's account. Even if this were the case, those costs may be deducted from the customer's balance due to inactivity (I believe Party Casino does this for inactive accounts holding a balance, which is actually a small amount). Closing an account due to inactivity is of course alright, but it is the confiscation of funds that is all wrong. The term to which Rushmore applies must be deemed unreasonable, and I think it can be successfully contested before a court of law. I hope MaxD (PAB) can sort it out for you.

Well, we're not lawyers - never claimed to be, and this is a common term that's posted in most terms and conditions. Hell, the casinos licensed in Malta turn the winnings over to the LGA after 180 days

When you sign up at an online casino, you agreed to the terms. It's your responsibility to abide by them whether you think they are fair or not. If you don't like them - don't sign up. It's pretty simple.