trouble with grandevegas (faxing back forms)

[Melanie]

This is a little confusing for me too. I always check in the withdrawal section to see how to cash out. If it is listed, I don't think twice about it. I would have assumed that it was an option for me, unless it said, no US as this one does, but you don't know unless you click on it. I guess from now on, I will click on each option just to be sure.

Hi Slotheadlizard,

With regards to the wire transfer. I do understand all the concerns. I have requested that wire transfer be removed as a deposit method for US players. makes more sense, as players get frustrated when they can deposit via this method but are unable to withdraw.

Hi Teamogf,

Apologies for the wait regarding quicktender. Your payment has been made.

[jelsmith]

Well exactly 8 days later I finally got my play history. This of coarse is after I prodded cs and threatened to close my account. I was first told by "kyle" that they were waiting on RTG to send info....I explained i had been promised that they would be in hands 2 days earlier and that I am really sick of the run around and that I may close my account.....then all of a sudden he says "oh Garry emailed them to today" So I check nope no email.....I tell kyle sorry I have nothing....He says he will resend....2mins later I have the email....but whats missing??? The stats.....no attachement! I emailed them and said I can view the stats as there is no attachement. 48hrs go by......nothing....today i get another email apologizing for forgetting the attachement.....guess what no attachment!!!!!!!!!!!!!!!!! A while later I got another email....this time with the attachment.....FINALLY.... OMG!@!!!!!! I clearly give up! This sort of bumbling I have zero time for.

[Melanie]

From Grande Vegas' Web Site:



Then This...



One Month or three months? Hmmm... Anyways, I don't mean to be rude, but it is always the player's responsibility to check the T&C's for everything regarding the casino first, including withdrawal methods.

However, they also have this...



Looks like they broke their "promise" to you guys... I'd be contacting the rep and pointing them to this little term.

Hi SlotKing,

You are right about the T&C's regarding the once monthly and three months. They have been corrected to state one message to the player. which is check terms and conditions at least once a month.
I'm not clear on when teamogf contacted support regarding the queries. However as soon as i was contacted i caught up on the situation and made sure teamogf was paid as soon as possible after seeing a quicktender account had been created.

[Melanie]

Well exactly 8 days later I finally got my play history. This of coarse is after I prodded cs and threatened to close my account. I was first told by "kyle" that they were waiting on RTG to send info....I explained i had been promised that they would be in hands 2 days earlier and that I am really sick of the run around and that I may close my account.....then all of a sudden he says "oh Garry emailed them to today" So I check nope no email.....I tell kyle sorry I have nothing....He says he will resend....2mins later I have the email....but whats missing??? The stats.....no attachement! I emailed them and said I can view the stats as there is no attachement. 48hrs go by......nothing....today i get another email apologizing for forgetting the attachement.....guess what no attachment!!!!!!!!!!!!!!!!! A while later I got another email....this time with the attachment.....FINALLY.... OMG!@!!!!!! I clearly give up! This sort of bumbling I have zero time for.

Hi Jelsmith,

They were having problems with the file attachmment size in the beginning since the report is quite big. All i can say is apologies for the wait and the forgetting of the attachment a couple times.
Thank you for all your patience