Club World BS!!! NO PAY!

[Lounice35]

Can Anyone help me. Club World is insisting I provide copies of all three cards I used at their site before releasing a withdrawal. One was a closed checking account. One was a disposable gift card. And one I provided a copy of.

Another thing is that when I just finally won, it was on a FREE CHIP.


All other documents are good. Haven't i proved enough??????

They never ask for anything when I deposit. I don't get it?????



Anyone, PLease. They owe, they should pay. Luis

[jackieb7]

you can try sending a pint of blood and a urine specimen then you just might convince them.. I know this doesnt help but I know how frustrating it can be. Good Luck to you.

[AussieGambler21]

Did you explain this all to them and if you did what did they say?

Also be aware that if you are planning on filing a PAB about this it's probably not too wise getting into all the details on whats happening with your withdrawal/dispute.

You should have a careful read of all the info available on the main Casinomeister site as to what you should do and what your rights and responsibilities are.

By the Way it is not too unusual for a casino not to request documentation until a withdrawal is requested which is why it is suggested that you get your documents in before you start playing.

[farookh]

I've seen this before with other casinos and I honestly don't feel it is right to insist that you have the physical card images. What happens if your bank closes your account and tells you to destroy all the cards, while still receiving a statement and paying? What if a prepaid card is used and later destroyed. Not thinking at the time, you may need it later. IMO, a statement of the card, a bill in your name and ID should suffice. When someone doesn't have the actual card, they don't have it. There's nothing they can do in many cases. If a card is cancelled, a bank is not going to send you a new card.

[lauram]

Im not sure if this will help, but I know when i send off a email with all my id the email service i use keeps a copy of what I sent. Can you not open up one of the other emails you used to send off your id to another casino, and copy that credit card image for clubworld. I know with this group on my second deposit they phoned me saying all other deposits are blocked. Lauren walked me through sending off my info to them. This was my first time having to send it off to a casino, so for me this was a great help as a newbie.
I sent off drivers lisc. visa and wrote out the fax back form and all was accepted within the hour.
If your computer email system does not keep a copy of your emails you forwarded, try asking another casino that has your info to send you a copy of what you sent them.

[KasinoKing]

Can Anyone help me. Club World is insisting I provide copies of all three cards I used at their site before releasing a withdrawal. One was a closed checking account. One was a disposable gift card. And one I provided a copy of.
Another thing is that when I just finally won, it was on a FREE CHIP.
All other documents are good. Haven't i proved enough??????
They never ask for anything when I deposit. I don't get it?????
Anyone, Please. They owe, they should pay. Luis

I agree what they are asking for is totally ridiculous.

Have you tried contacting the rep Tom here? If not PM him:-
http://www.casinomeister.com/forums/...o=newpm&u=8317
(I think Tom might be on holiday, so copy your PM to CWC-Martyn)

I'm sure he can help sort this out for you and avoid a PaB.

KK

[lauram]

Can Anyone help me. Club World is insisting I provide copies of all three cards I used at their site before releasing a withdrawal. One was a closed checking account. One was a disposable gift card. And one I provided a copy of.

Another thing is that when I just finally won, it was on a FREE CHIP.


All other documents are good. Haven't i proved enough??????

They never ask for anything when I deposit. I don't get it?????



Anyone, PLease. They owe, they should pay. Luis

KK to some point I do agree with you, but in all fairness lets look at this from clubworlds view. If they won on a free chip how are they suppose to pay this player. The only deposits they have made was on a disposable credit card and one from a checking account. Now the player did not say what id they did send off, was it a valid drivers permit and updated phone bill. If they have opened a ewallet account their info so club could pay them. If its a private check they are looking for then more id is needed plus the amount allowed to win on a free chip does not cover the amount allowed to withdraw.

And a little surprised that club has not asked for their id prior to this. My friend is on their second deposit and sure enough club wants their id for a 3rd deposit.

Luis there must be something you can use for photo id. Even a bank statement, and block out the numbers just leave your name on their so they can verify it with your verification papers.

[jas2587]

Can Anyone help me. Club World is insisting I provide copies of all three cards I used at their site before releasing a withdrawal. One was a closed checking account. One was a disposable gift card. And one I provided a copy of.

Another thing is that when I just finally won, it was on a FREE CHIP.


All other documents are good. Haven't i proved enough??????

They never ask for anything when I deposit. I don't get it?????



Anyone, PLease. They owe, they should pay. Luis

A letter from said bank that you had such an such credit card on that account ask for a letter of CC# you can say it is for a Ebay dispute

I dont use the gift cards but dont you have to register them somewhere or activate them if so they should have a record

an so you provided a copy of 1 so I think maybe try the above suggestions
an by all means Good Luck also next time save the cards no cash on them what damage can they do by keeping them cept to say wow I loaded that many cards an gambled online
again Good Luck
Cindy

[vinylweatherman]

A letter from said bank that you had such an such credit card on that account ask for a letter of CC# you can say it is for a Ebay dispute

I dont use the gift cards but dont you have to register them somewhere or activate them if so they should have a record

an so you provided a copy of 1 so I think maybe try the above suggestions
an by all means Good Luck also next time save the cards no cash on them what damage can they do by keeping them cept to say wow I loaded that many cards an gambled online
again Good Luck
Cindy

The problem is how long? These requests seem to have no backward limit. You might save them for a year, think all is fine, and get a request out of the blue for a card used over a year ago.

Gift cards do not have statements, and once gone are gone without any record being left - the record, or "image" of such a card is the transaction itself, and the casino will already have a record of this, but the player will NOT have a separate record. Casinos know damn well this is how GIFT cards work, and they know DAMN WELL what has to be done for US based players, who have long had to use disposable gift cards rather than credit cards. Front line support are too keen to run rings around a player rather than admit they are out of their depth with an issue and refer it up the chain. No doubt their script states that it should be simple for a player to provide an image of a currently used normal credit card, but fail to recognise that this does NOT apply to gift cards, or indeed closed accounts where the bank has insisted on destruction or return of the card WHICH IS ALSO FOR SECURITY REASONS.

Not being able to provide a card BECAUSE YOU NO LONGER HAVE IT is NOT "player fraud", and casinos should NOT be using this to avoid paying out.
It is PERFECTLY REASONABLE for a player to no longer have an EXPIRED card, or one for a closed account. What is UNREASONABLE is for a player to be currently using a card yet be claiming "not to have it" and unable to provide an image - this would be where there would be strong indications for potential fraud, using the card details from a card they don't own.

This kind of thing should go straight to PAB, because it seems the rep is on holiday, and Martyn is the rep for the affiliate program, rather than the casino, and may not be able to look into this efficiently. No harm in trying though, as it would depend on how close the two departments work together.

[lauram]

Right now i would like to hear more from the op. What kind of id did they already forward off is the question here. From the way im reading it, all they sent off was a copy of a bank statement that is no longer valid. What other personal id did they forward. If they have then yes a club world needs to address this issue. If they have not provided any photo id then this is what they also need to send off with their verification form.