Cleopatras palace casino (cleopatraspalacecasino.com)

**RobWin** · 2nd November 2009, 03:10 PM

Originally Posted by fasth

seems the check is "in the mail"...withdrawal approved this morning

How long has this been now since your cashout there? I've also noticed their Rep has not been back to this thread since he first appeared here either...purdy much just as I had suspected would happen..

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**GGW Laurie** · 2nd November 2009, 03:18 PM

Originally Posted by fasth

seems the check is "in the mail"...withdrawal approved this morning

If i had a dollar for everytime i have heard anyone say or use the phrase " The checks in the mail", id be one rich beotch

.........wish you the best

.............laurie

**fasth** · 2nd November 2009, 07:38 PM

Met the cashout on Oct3....a whole month of waiting for approvals, yadda yadda. Yep, I also noticed the rep has not been back. Wait and see, that's all I can do.

**fasth** · 5th November 2009, 09:18 PM

recieved a strange check today, assumming it is from them, 'bout $20 shy of the cashout amount.

**TravisL** · 9th November 2009, 01:25 AM

Another data point: on Thursday, October 22, I signed up with the casino as the result of a hard copy letter I received, with a $260 no-deposit bonus. Over the next several hours, I played through 60x the bonus as required, and was lucky enough to end up with $631, a little bit on slots, and a lot on Vegas 3 Card Rummy (with its 1.96% house edge). After chatting with them online to confirm that the credit card information wasn't needed, I submitted the authorization paperwork just after midnight on October 23 (form, license, phone bill), and waited. To their credit, they also reminded me that the maximum withdrawal was 50% of the bonus ($130), which I was already aware of, but was pleased that they didn't spring it on me later.

I received a confirmation mail that they'd received it later that morning, which said it would take 3-5 business days to process.

Tuesday, October 27 (two business days later), I received an e-mail indicating that I needed to sign the form. I did, and sent it back in on Wednesday, October 28. I received confirmation of receipt later that day, and on Thursday, October 29, received a note that it would take 4-5 business days to process (so, by my math, by November 4 or 5).

I hopped on chat today (Saturday, November 8), and asked if the paperwork had been processed. "It has not been processed yet due to the volume of requests," but would be processed "probably this week."

I'm guessing they got slammed as a result of their great bonus mailing. I've learned to be patient yet insistent with online casinos. I'll update more here as things progress.

**TravisL** · 11th November 2009, 07:29 PM

Looks like the paperwork's been processed, and I didn't even have to request the withdrawal. I got this e-mail this morning: "I am writing to you as you won money through a free comp. As you may be aware we can process withdrawals either through Ewallet Express or Bank Check. The bank check option will incur a $25 fee for processing as it is processed by a third party..."

I checked Ewallet Express, and it looks like I'd need to make a deposit to create an account, future deposits incur a $10 fee, and withdrawals incur a 10% fee. For a $130 transaction, that's pretty close to $25, so I've asked for the bank check option.

More info as it happens...

**TravisL** · 14th November 2009, 10:24 PM

I received a phone call on Thursday confirming my name and mailing address. That was kind of unusual, in that my drivers license matched the account I created, but whatever. Wonder how soon the check will show up?

**TravisL** · 21st November 2009, 04:41 AM

Eight days later, I hopped onto my Cleopatra's account and found the full $631 still sitting there. I asked chat what was going on, and after several minutes of waiting:

support: One moment please while I check your account.
support: I'll escalate this to our Accounts Department.
TravisL: OK. I was kind of surprised when I received a phone call on November 12 confirming my mailing address, as I hadn't gone through the withdrawal screen yet...
TravisL: I thought I was just getting great customer service once my authorization paperwork was approved :-)
support: Will check on this asap.
TravisL: Thanks.
support: Thank you for chatting. Goodbye.

Waiting for an email now, I guess.

**TravisL** · 24th November 2009, 02:39 AM

The mysterious Accounts Department never responded, so back into chat. Hmm. Apparently being asked "how would you like your withdrawal" by e-mail and "is this the right mailing address for your check" via phone didn't mean "we're processing your withdrawal."

In chat tonight, I was told I needed to submit the withdrawal request, wait 5-10 days, and then I could expect a tracking number for the check. Done. Waiting.

**TravisL** · 9th December 2009, 08:49 AM

A week later, November 30, I receive an e-mail, "Your cash out request has been approved... Also, as you have chosen a bank check option, this will incur a bank fee of $25, as it is processed by a third party and they charge a processing and courier fee. Should you wish to be paid through ewallet, please forward your ewallet account number."

I replied, "Thanks for the update. Will you be sending me a tracking number?" I've gotten no response other than their automated "we have received your inquiry".

I'm optimistic and check my mailbox daily for a $105 check. I'm hoping I get it this year so I can use this year's gambling losses to offset it. But it's also coming up on seven weeks. Time to ping them again. Stay tuned.