Cleopatras palace casino (cleopatraspalacecasino.com)

[RobWin]

Originally Posted by fasth

seems the check is "in the mail"...withdrawal approved this morning

How long has this been now since your cashout there? I've also noticed their Rep has not been back to this thread since he first appeared here either...purdy much just as I had suspected would happen..
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[lauriejim]

Originally Posted by fasth

seems the check is "in the mail"...withdrawal approved this morning

If i had a dollar for everytime i have heard anyone say or use the phrase " The checks in the mail", id be one rich beotch.........wish you the best.............laurie

[fasth]

Met the cashout on Oct3....a whole month of waiting for approvals, yadda yadda. Yep, I also noticed the rep has not been back. Wait and see, that's all I can do.

[fasth]

recieved a strange check today, assumming it is from them, 'bout $20 shy of the cashout amount.

[TravisL]

Another data point: on Thursday, October 22, I signed up with the casino as the result of a hard copy letter I received, with a $260 no-deposit bonus. Over the next several hours, I played through 60x the bonus as required, and was lucky enough to end up with $631, a little bit on slots, and a lot on Vegas 3 Card Rummy (with its 1.96% house edge). After chatting with them online to confirm that the credit card information wasn't needed, I submitted the authorization paperwork just after midnight on October 23 (form, license, phone bill), and waited. To their credit, they also reminded me that the maximum withdrawal was 50% of the bonus ($130), which I was already aware of, but was pleased that they didn't spring it on me later.

I received a confirmation mail that they'd received it later that morning, which said it would take 3-5 business days to process.

Tuesday, October 27 (two business days later), I received an e-mail indicating that I needed to sign the form. I did, and sent it back in on Wednesday, October 28. I received confirmation of receipt later that day, and on Thursday, October 29, received a note that it would take 4-5 business days to process (so, by my math, by November 4 or 5).

I hopped on chat today (Saturday, November 8), and asked if the paperwork had been processed. "It has not been processed yet due to the volume of requests," but would be processed "probably this week."

I'm guessing they got slammed as a result of their great bonus mailing. I've learned to be patient yet insistent with online casinos. I'll update more here as things progress.

[TravisL]

Looks like the paperwork's been processed, and I didn't even have to request the withdrawal. I got this e-mail this morning: "I am writing to you as you won money through a free comp. As you may be aware we can process withdrawals either through Ewallet Express or Bank Check. The bank check option will incur a $25 fee for processing as it is processed by a third party..."

I checked Ewallet Express, and it looks like I'd need to make a deposit to create an account, future deposits incur a $10 fee, and withdrawals incur a 10% fee. For a $130 transaction, that's pretty close to $25, so I've asked for the bank check option.

More info as it happens...

[TravisL]

I received a phone call on Thursday confirming my name and mailing address. That was kind of unusual, in that my drivers license matched the account I created, but whatever. Wonder how soon the check will show up?

[TravisL]

Eight days later, I hopped onto my Cleopatra's account and found the full $631 still sitting there. I asked chat what was going on, and after several minutes of waiting:

support: One moment please while I check your account.
support: I'll escalate this to our Accounts Department.
TravisL: OK. I was kind of surprised when I received a phone call on November 12 confirming my mailing address, as I hadn't gone through the withdrawal screen yet...
TravisL: I thought I was just getting great customer service once my authorization paperwork was approved :-)
support: Will check on this asap.
TravisL: Thanks.
support: Thank you for chatting. Goodbye.

Waiting for an email now, I guess.