Cleopatras palace casino (cleopatraspalacecasino.com)

[chuchu59]

This email was sent to me by CPC and support didn't deny it or give me the ND bonus. It was spam just to get me to download the casino and in very poor taste that I might add. Support really didn't have any answers and took a long time in-between questions to answer....makes you go hmmmmmm


info: Please wait for a site operator to respond.
info: You are now chatting with 'Support'
Support: Hi there how can I assist you today?
you: I was sent an email with a ND BONUS and when I entered the code it said it had already been claimed. I have never played at this casino before.
Support: May I have the coupon code please?
you: one sec while I get it
you: FREEremovedFCGWN
you: you there?
Support: yes one moment
you: ok
Support: May I ask where you got the coupon?
you: It was an email sent to me from ...one sec
you: Cleopatra's Palace Casino [mailto:Offers@cleopatraspalacecasino.com]
Support: May I have your username please?
you: gloryxxxxx
Support: I am very sorry
Support: The coupon has been redeemed
you: by whom
you: I just downloaded this casino yesterday
you: and have not played one game
Support: Unfortunately, we cannot honor the coupon as it has been redeemed. There is nothing we can do.
you: you did not say who it was redeemed by
you: and why was it sent to me if it had been redeemed
Support: I cannot tell you who it was redeemed by.
you: so why was it sent to me by your promotions department. This is not a good way to get new players.
loooooooong wait and no answer
you: thanks
you: have a good day

Huh,

I was referred a code by a friend and when I tried to redeem it I got the same message. Went to live chat and they had no idea and told to go to support. Emailed support and the answer was that each and every code is personalised and once used will not work for anyone else.

The other issue I have is why this casino does not have a playthrough counter. Many RTGs have it.

[lauram]

Your so right chuchu. After reading your post I went in and read my email.
The link it forward me to the other day had said also. If you have used this chip, or have a account open please forward the coupon code off to other new players to use. I went back into my email and clicked the same link this am and that link takes me to a blank page now. As far as the counter goes, it is so confusing with such high playthrough 60 times. Not only that but on any deposit bonus you do use. The playthrough is still the same 60 on deposit and bonus. So rethinking this group now. Who in the world wants to keep spending time waiting on support to respond on how much playthrough you have left.
This is day 4 or 5 still playing down my free chip lol. Holding my own, will let you know how I do. As I said, before I claimed the free chip I always forward id off and get the ok first.

[allan757]

Hello everyone

I don't take any bonuses or any free chip offers from any casinos. It is too much hassle. I expect to win most times as I only play live online casino games and would not like to compromise any payout, BUT just lately I have had a few problems with even some of the more reputable casinos I play at. One of them even suggested that he could close my account for me after I questioned something that had happened. (never did I think I would hear that )
There are a few things I have noticed lately.

1) The chat rooms in the online casinos always used to be busy. Now they are like a ghost town except for the shill who keeps complaining the place is rigged because he is losing thousands (reverse phsycology to make the punter feel that he is not the only one)
2) Getting bumped off all the time, especially when you had a winning bet.

There is a recession on and these places are feeling the pinch. Therefore it is a vicious circle. Well I love to gamble, I also know these guys are greedy to the core and the fact is they can only make their money of the customers they have left. (that probably answers one of my own question why ther casino offered to close my account) So slow payouts, tighter slots, no communication are for the most part what you are going to get from a lot of these places. If you choose to play at them, then that is your choice.
I can honestly say there are only two casinos I now play at and I have uninstalled about two dozen over the last few months. Times are hard and the customer will suffer the fallout from these places. That is why ultimately you really DO need to vote with your feet and play at the A1 establishments that are listed in this site.
Some of these customer reps are about as useless as a chocolate fireguard. I don't need to name names. If they have nothing productive to say, then there is no point writing half a page of waffle and nobody is still any wiser. Most of the time it is just a stalling tactic. Some of these casinos really need to get their act together. Unfortunately the buck always comes first. It is disgraceful reading some of the comments from casinos that would actually make you think that you are guilty before proven innocent over some of the issues I have read on here lately.

Anyhow enough of my ranting. If this is in the wrong section, I apologize and would kindly ask someone to move it to the appropriate place.

Have a nice day everyone and remember vote with your feet.

[chuchu59]

A warm welcome to you Allan. What you are ranting is heartfelt by a lot of players nowadays. The gambling dollar is shrinking and we are getting much less valuable play than previously.

[lauram]

I rarely use rtg bonuses. Just due to the fact the play is so tight, that when you do get that good hit you can cash out. I do however use them when a few of the casinos offer once in a while 0 wagering on a deposit. The free chip for me allows me to see if I will have any issues with my wallets being used at a new casino. Plus the factor if I do win on a free chip they have accepted my id and paid me. That leaves me with the im good to go.

[fasth]

wow...now central disuptes for RTG is not even working for me, keep getting error page

I'll keep trying

[jetset]

It never seemed to be effective anyway, but at least it created the illusion that they gave a damn about the players

[fasth]

A pleasant surprise this morning. An email from the casino telling me that my documents are all in good order so I can initiate the withdrawal.

[fasth]

still just sitting in the account, sure glad I am not waiting for any of my own deposited funds back

[fasth]

seems the check is "in the mail"...withdrawal approved this morning