Cleopatras palace casino (cleopatraspalacecasino.com)

[jetset]

In which case I say you guys deserve a crack at it and a fresh start.

I'm renaming this thread (slightly) to place this in context.

My next question is: is it possible that other members of the Curgam Malta /Futura Properties group will reconsider their current position and follow the example of Cleopatra's Palace Casino regarding their willingness to receive and discuss player issues? I think that would be a very good thing.

BUMP - has this been answered yet?

[maxd]

Listen very carefully ... do you hear something? just a teensy, tiny little whisper from them? ... no? ... me neither, and I'm betting that's all the answer we're going to get.

I could try and chase them down for something more but, hey, time is precious. If they're happy with the "No Can Do" listing they've currently got then who am I to say they deserve otherwise?

[fasth]

Well keeping you posted on this withdrawal process...have met wr and have attempted to cash-in but no acknowlegement on final authorization form sent in. Here is live chat from today. Note the time took 10 minutes just for this chat.

Oct 9, 2009 7:32:14 PM EST
Duration (actual chatting time) 00:09:46
Operator Support


Chat Transcript
info: Please wait for a site operator to respond.
info: You are now chatting with 'Support'
Support: Hi there how can I assist you today?
fasth: hi
fasth: can you tell me if all required documents are recieved for a cashin
fasth: i have sent all
fasth: hello
Support: one moment
fasth: ok
Support: Do you have a ticket number?
fasth: from where
fasth: my last email?
Support: Yes... our system will send you a ticket number once it receives your email.
fasth: yes, but that has been two days ago now
Support: Our credit manager will get back to you once she has reviewed everything.
fasth: how long does that take?
Support: We have a lot of documents to process. Please check back on Monday.
fasth: ok

Does not look promising to me but will see what happens.

[gloria460]

I replied to you several days ago via pm and haven't heard a peep since. Tsk tsk.

[fasth]

Cannot even get the withdrawal started. Banking says cannot withdraw until forms recieved. Sent everything last week.

[fasth]

emailed rep Punter's Choice today too, not holding my breath to get paid on this one

[fasth]

still nothing

[lauram]

I am still playing my free chip, few days now. 60 free, wagering is 60x, cashout is half the amount of the free chip. My issue is that you have to contact live chat to find out how much playthrough you have left. Most of the time there is no response, or the casino closes up on you while you wait your turn. The one time I did get in and asked support I was disconnected. I seny off my id before I claimed the chip so will see how I do.

[fasth]

good luck lauram, you can get through the wr, getting support to cashout is another thing. I will give till Monday, then centraldisputes I guess.

[lauram]

Sighs after days of playing I still need 1860 playthrough to go. But the games are not as tight as the other rtg casinos. I find playing these free chips and cashing out on them shows faith in a casino. So we will see good luck and keep us updated please.