Havin an issue with payment

**Quincel** · 29th May 2009, 11:17 AM

I am registered with a casino which is not listed anywhere as being Rogue or suspicious, but which I have been unable to get a withdrawal from over a period of well over 2-3 months. I've chased up customer support and they claim my withdrawal is now approved but weeks after that they claim it still isn't processed. They don't have an IGaming representative here, so what should I do now. I see two main options:

1. Post a PAB
2. Complain to their Regulator

Which is the correct course of action, or is a third route the right one?

Thanks for all you help, I'm sorry this has to be my first post in this forum.

*Off to introductory forum to introduce myself properly*

**dazlazz** · 29th May 2009, 11:24 AM

Hi there,

Which is the co.? or if you prefer which is the regulator?

Dazzla

**Quincel** · 29th May 2009, 11:29 AM

The regulator is Kahnawake, I'd rather not say the Casino's name as I fear that might prejudice any complaint I'd make, I don't want this thread to be seen as a threat thread or slagging them off, especially if the payment was then resolved amicably.

**AussieGambler21** · 29th May 2009, 11:38 AM

Originally Posted by Quincel

The regulator is Kahnawake, I'd rather not say the Casino's name as I fear that might prejudice any complaint I'd make, I don't want this thread to be seen as a threat thread or slagging them off, especially if the payment was then resolved amicably.

You could complain to Kahnawake but the problem is if it is a potential rogue casino they could be using Kahnawake banners and logos without being entitled to them but i think if you go to the Kahnawake website they have a list of all the casinos they look over. If you find the casino you are having a problem with on their list, then i reckon maybe lodging a complaint with them might be the best bet. That is my opinion anyway.

**KasinoKing** · 29th May 2009, 11:39 AM

Originally Posted by Quincel

The regulator is Kahnawake, I'd rather not say the Casino's name as I fear that might prejudice any complaint I'd make, I don't want this thread to be seen as a threat thread or slagging them off, especially if the payment was then resolved amicably.

Welcome to the forum!

I don't think anyone here can give you much advise unless you name the casino.
I also don't see any problem in doing so since your posts so far have just stated the simple facts without getting emotional or flaming the casino in any way at all.

So please name them & someone here will no doubt have some suggestions.

KK

**Quincel** · 29th May 2009, 11:46 AM

Fair enough, the Casino is Ivegas. It is listed on the Kahnawake site as a registered casino under their regulation. They haven't tried to tell me they won't pay or change the rules or anything, it's just been 3 months since the withdrawal request (I think, it might be just under) and I'm yet to see my money. I accept that I took longer than expected to fulfil their substantial ID requests, but even once they approved my transaction it has been 6-7 weeks with no progress. Their customer service is also worryingly slow to respond to my e-mails, I have sent 2 replies to their latest response which was 9 days ago, they've had at least a week to respond to them.

**Pinababy69** · 29th May 2009, 03:29 PM

Hey Quincel, welcome to the forum. My own personal advice would be to use the Pitch a Bitch process offered here, and let Max have a go at them to see what he can find out. But you are right, once you've initiated the process with Max, you should refrain from posting any more info on the forum. It ties his hands when he's trying to deal with casino management.

As for Kahnawake (more commonly known as Ka..hahaha..nawake, cause they're a bit of a joke), don't expect much to happen there. Not unless they've changed into a different organization overnight. This forum and Max is probably your best bet. Best of luck to you whatever you decide.

I wish all the new posters were like you....you've done everything exactly right.

**maxd** · 29th May 2009, 04:00 PM

Thanks Pina, perfect advice.

FYI Quincel, you can email me here.

**Quincel** · 29th May 2009, 04:07 PM

Thanks everyone, so should I PAB now, or give them fair warning of some kind via e-mail? I realise PAB isn't meant to be a threat, but equally it is an escalation, so should I tell them about it and give them a few days to make progress before I report them to Max (thanks a lot in advance by the way)?

Cheers again all,
Q

**Quincel** · 29th May 2009, 04:11 PM

Oh, and about:

Originally Posted by Pinababy69

I wish all the new posters were like you....you've done everything exactly right.

I thank you, but I don't really see why anyone wouldn't check out the 'rules' of how to do these things and stick to them, it's my money on the line after all!