Havin an issue with payment

**Pinababy69** · 29th May 2009, 04:37 PM

Originally Posted by Quincel

Thanks everyone, so should I PAB now, or give them fair warning of some kind via e-mail? I realise PAB isn't meant to be a threat, but equally it is an escalation, so should I tell them about it and give them a few days to make progress before I report them to Max (thanks a lot in advance by the way)?

Cheers again all,
Q

I wouldn't Q, it will just put their back up. Just go ahead and PAB, and let Max deal with them.

Originally Posted by Quincel

I thank you, but I don't really see why anyone wouldn't check out the 'rules' of how to do these things and stick to them, it's my money on the line after all!

LOL.....trust me, you are the exception, rather than the rule. If only everyone read the rules before making their first post/complaint. I hope it works out for you. Once the results are in, and you know the final outcome, you can update us here on the forum.

**maxd** · 29th May 2009, 04:38 PM

Originally Posted by Quincel

I realise PAB isn't meant to be a threat, but equally it is an escalation ....

Contrary to popular belief a PAB is not really an escalation of your issue.

If you've tried to deal with it on your own, contacted any rep of theirs that might be listed on the I-Gaming Forum Reps page, and still are not getting anywhere then the PAB is probably the least inflammatory next step you can take.

Certainly any casino that knows us -- that would be MANY -- or has heard of us will know that the PAB is handled privately and low-key. The goal is to resolve the thing not beat anybody up.

Once the PAB is filed I don't care if they resolve it through me or directly with the complainant, whatever works AFAIC.

The only escalation happens when the casino refuses to play ball. In those cases they are almost without exception a dodgy joint that'll try and skip out on you however they can. If they simply refuse to cooperate then they get a Casinomeister Warning posted. If that still doesn't work then they're on their way to the Rogue Pit, which (since it's gone this far) is probably where they belong.

It's one of those "do the right thing and all is well" situations.

The downside of writing them to say "hey, I think I need to PAB here" is that unless you are exceptionally diplomatic they will almost certainly read that as "give me what I want or I'll sic Mad Max on you" to which they are unlikely to respond well. It's like Pina said, if you're going to PAB then do it, equivocating over it is seldom the good thing to be doing.

**Quincel** · 29th May 2009, 06:07 PM

Fair enough, I've submitted the PAB now, so I guess that's the end of this topic for a while then.

Thanks again everyone.

**Rusty** · 4th June 2009, 02:13 AM

I was just wondering if you they are talking to you Max, any info?
No worries if you can't divulge anything yet.

**maxd** · 4th June 2009, 07:29 AM

Sorry, work in progress, best not to say anything for the time being.

**reda** · 9th June 2009, 03:38 AM

i just wanted to say when i first started gambling i learned the t and c s and followed the book and a casino did the same thing to me as they are you. i had 1,000 dollars comming and it was 3 months and they didnt want to email me or talk to me. they were very rude. i found this site and pitched a bitch and would you believe my money was being processed as soons as casino meister called them. i furnished all the info to the best i could. i dont think it was a coincidence that after i pitched a bitch the money suddenly appeared. now i only play at the accredited casinos here. of course the one i had problems with was not really a rouged casino just not on the top of the list. main reason is unresponsive emails and etc.... hang in there

**Quincel** · 29th June 2009, 10:15 PM

Assuming the e-mail both me and the Meister have received isn't a blatant lie (and I would be very surprised if it is) this issue has now been resolved in full, with the entire payment being processed, even being processed through the method of my request and not the casino's standard method.

Thank you very much CM, and I hope other players who arrive here read this thread for a great example of how sticking to the PAB rules can allow the Meister to retrieve apparently hopeless situations.

Thank you again,
Q

**maxd** · 30th June 2009, 07:41 AM

I'm going to mark this thread 'Resolved' in the belief that the casino is as good as their word on this payment. If for some reason that turns out not to be true, well, the OP and I will come back and raise a little hell.

**Quincel** · 30th June 2009, 11:53 AM

Originally Posted by maxd

I'm going to mark this thread 'Resolved' in the belief that the casino is as good as their word on this payment. If for some reason that turns out not to be true, well, the OP and I will come back and raise a little hell.

That sounds good to me, even given the issue I see no reason not to assume good faith at this point.

**Jasminebed** · 30th June 2009, 04:13 PM

Glad to see this issue was resolved for you. Let us know when you get paid.

It was also very useful to learn that casino reps' last visit is not necessarily an indication of their involvement here. On the few occasions that I've contacted a rep who has not been on the boards recently, I've used their email addy.