32red VS Rado16 (2100 Euro dispute)

[Rusty]

Obviously there is a serious issue with the live dealer games and I think the fact 32Red have taken the decision to remove these games both shows this to be the case and that they are a Casino that cares about their reputation and will do the right thing in order to protect it.

I think VWM is probably right when he stated most of the blame for this mess probably lies with MGS.

So fair play to 32Red and good luck Rado16.

[jod5413]

Just to give you all a short overview of our resolution here.

1) Bet that Rado16 believed had won has been paid in full and added to his account balance.

2) As the money was won using our Slots Welcome Bonus, these winnings will need to be wagered according to the Terms and Conditions that were in place(and being displayed) at the time that the bonus was credited. We will not retrospectively apply the corrected Terms and Conditions that are effective from 28th May.

3) We are now in the process of removing all Live Dealer games from our Casino offerings.

I think that this solution is a fair one given the difficulties that we faced in proving our case beyond reasonable doubt.
Rado16 can now enjoy a much more reliable gaming experience at the hands of our RNG powered Slots games and I hope that he doesn’t have too long to wait to experience our fast payouts!

Cheers for now
Pat

Although I have never had the opportunity to play at 32Red, Pat's unwavering politeness, sense of fairness and reliability in making himself accessible to his customers, makes me long for the day I CAN play there!

Kudos, Pat and 32Red!!!

[pmclough77]

Obviously there is a serious issue with the live dealer games and I think the fact 32Red have taken the decision to remove these games both shows this to be the case and that they are a Casino that cares about their reputation and will do the right thing in order to protect it.

I think VWM is probably right when he stated most of the blame for this mess probably lies with MGS.

So fair play to 32Red and good luck Rado16.

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Rusty yes there does seem to be an issue with live games, you can win at them!, william hill has fantastic live games, and I would play them with ease and have no issue with them at all, I have played so called random number generated casino games for years and the live ones are fairest as far as I am concerned.

I read down through the posts and I was shocked at some of the peoples aggression towards a person who claimed to be ripped off, 2 weeks and very suspect reply's by 32red would make my blood boil if I have 3 months wages on the line, Just thinking off the top of my head here, I wonder if some of the posters on here actually work for 32red?, I know if I owned a casino I would be posting on here big time, such a great line, best casino award, so many fish waiting to be caught......

[Nifty29]

I wonder if some of the posters on here actually work for 32red?, I know if I owned a casino I would be posting on here big time, such a great line, best casino award, so many fish waiting to be caught......

Damn. You caught us out. We all work for 32Red here and we take every opportunity to promote them directly, even in threads that have little or no relevance.

In fact, 32Red paid me $500 just last month.

All I had to do was hit 4 Aces.

[pmclough77]

All i'm saying is the player was obviously dicked around big time with a big money bet, a huge amount where he came from and people started giving him stick for been angry, would you not be angry if you where owed 3 months wages?, why would some people start in on him when he was the victim?.

If had a casino I would defo employ someone to post on here, its a no brainer I think, thats all i'm saying.

[chuchu59]

I think you could be right in saying that some casinos employ people to post here or at least give freebies to loyal players so that they can post good experiences with this casino. Whenever a thread comes out against certain casinos, there is bound to be a new thread claiming what great services he/she has enjoyed to counter it. I have seen this myself on several occasions where a poster comes out of the blue to post a positive experience to ensure there is no harm done.

Having said all that, though I reiterate that I cannot play at 32 RED now due to local gambling restrictions, this casino is tops especially in terms of customer service. That's what I gathered when I could still play there 2 years ago. Actually, I sometimes think Pat has been too nice to players who dont have too much of a case by giving in to their demands. Unlike Nifty, I cannot receive any wages from them as my company does not allow me to perform paid outside work and that is a contractual obligatuion.

[retlaw]

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Just thinking off the top of my head here, I wonder if some of the posters on here actually work for 32red?, I know if I owned a casino I would be posting on here big time, such a great line, best casino award, so many fish waiting to be caught......

Yes , of course I do work for them.
But if I could get the money back that I lost at 32Red since about 4 years that I play there, I would stop working for them immediately

Although you don't like to hear it, I repeat :
They are the best online casino and Pat is the best online casino manager.
If the people who complain here would contact Pat before writing here, most problems would have been solved immediately.

[Mark_32Red]

I wonder if some of the posters on here actually work for 32red?

Oh no, my cover has been blown!

[Rado16]

All i'm saying is the player was obviously dicked around big time with a big money bet, a huge amount where he came from and people started giving him stick for been angry, would you not be angry if you where owed 3 months wages?, why would some people start in on him when he was the victim?.

If had a casino I would defo employ someone to post on here, its a no brainer I think, thats all i'm saying.

Good point, pmclough. Actually , 32red has shown their quality by acknowledging their initial mistake. So they are basically fair.
Unfortunately , many of this forum users has tried to do everything to prevent the casino to pay me. Many accused me of rudeness, impoliteness and one senior member has even called me an a**hole (later he has edited his post). Don't think that these users are paid by any casino. But still their behavior was somewhat strange (to say the least).

[rhunleed]

Good point, pmclough. Actually , 32red has shown their quality by acknowledging their initial mistake. So they are basically fair.
Unfortunately , many of this forum users has tried to do everything to prevent the casino to pay me. Many accused me of rudeness, impoliteness and one senior member has even called me an a**hole (later he has edited his post). Don't think that these users are paid by any casino. But still their behavior was somewhat strange (to say the least).

Come on Rado, having read this thread from start to finish now, I cannot believe that you view your previous postings as being polite, concise and entirely without fault in aggravating some members.

I think the lesson to be learned from this is to just take it slowly, stick to the facts and take out your frustrations somewhere other than in public (I have a punchbag in the garage that does just the job...you're welcome to use it if you're ever in South Wales!).

As for 32red, apart from the time issue, which they did apologise for a number of times, they have investigated it, obviously credited you with your money, and taken steps to prevent similar problems happening again. A very responsible attitude and move in my view.