Club World VS. CDS (Montana) resolution

**towik007** · 19th May 2009, 01:25 AM

hello

For some reason I can't post on complain section, so I have to put it here. Mods - feel free to move it.

Because I do EVERYTHING I could to resolve my problem without success i decided to make it public. I will try to explain what is the problem:

I played at CWC for about year.
suddenly they closed my account and returned deposit
winnings were voided
they told me it's because they banned my country few days before
I didn't agree to that because they didn't give me any notification they were closing doors for players from my country. Also they accept my deposit and gave bonus AFTER they banned my country - so they should accept winnings as well - right?

What I do...
1) I tried to contact casino but nice lady from phone support told me that they cant paid me out because "casino manager have to protect casino profits"

2) I tried to contact them by email but of course they didn't replay - ever.
3) I sent PM to casino rep here but no answer
4) i submitted PaB but max said he can do nothing and that casino is right in their decision
5) finally i submitted complain in Montana (central dispute system) ... and after 2 months of waiting they tell me that they will rule ON MY FAVOR. yuppie I said ... i finally get my money..... or not!

CWC casino was proved to be wrong in my case but they still don't paid me. and what is even worse tom from this forum don't answer to my PMs where I ask him why they don't follow CDS resolution.

So now I'm asking CWC in public forum why they don't want pay me and why "best customer support" casino don't answer on emails?

**deltoid** · 19th May 2009, 02:00 AM

Not cool. if they ban a country, all existing accounts should have been locked. We've seen how easy that is with RTG (cough).

The bottom line, they took your deposit and your bets, they should pay out. Would they have returned your deposit had you lost? Unlikely.

I call shenanigans!

**dominique** · 19th May 2009, 02:05 AM

Originally Posted by towik007

4) i submitted PaB but max said he can do nothing and that casino is right in their decision

That makes me think there is more to that story.

**Casinomeister** · 19th May 2009, 09:14 AM

Originally Posted by dominique

That makes me think there is more to that story.

Gee - must be that female intuition.

The crux of the matter is - the player is wrong.

He is playing from a village in Poland where for some reason a whole bunch of players are popping up. All have similar email addresses, user names etc., so the casino decided to ban Poland on the 5th of September. This player had been paid for his winnings accrued from deposits prior to that.

He claims that the casino banned Poland on the 12th, but he never responded to our emails when we asked him to prove it. And now he's posting here

As for Montana Disputes, I'd like to see the email he is referring to.

**chuchu59** · 19th May 2009, 09:34 AM

I assume that these players from Poland all took advantage of sign-up bonuses otherwise why the hassle.

**Casinomeister** · 19th May 2009, 10:19 AM

Originally Posted by chuchu59

I assume that these players from Poland all took advantage of sign-up bonuses otherwise why the hassle.

Clubworld can answer this better than I can.

@this issue: the player is telling half the story. He signed up via http://www.clubworldcasinos.us/ which was an affiliate site with a copied version of Club World and its old terms and conditions. (this site has been shut down BTW). When Montana originally saw the .us, they thought it was Club World thus their initial response, but when they realized their error, they changed their ruling.

**Pinababy69** · 19th May 2009, 10:59 AM

Originally Posted by Casinomeister

He is playing from a village in Poland where for some reason a whole bunch of players are popping up. All have similar email addresses, user names etc., so the casino decided to ban Poland on the 5th of September. This player had been paid for his winnings accrued from deposits prior to that.

He claims that the casino banned Poland on the 12th, but he never responded to our emails when we asked him to prove it. And now he's posting here

As for Montana Disputes, I'd like to see the email he is referring to.

I'd like to see the email as well, even copied and pasted here.

My only question is....whether the guy is a part of a fraud ring, or just suspicious or whatever....I'm going to assume that ClubWorld locked his account when they banned Poland? Was it locked on the 5th of September, or did it remain open and was he allowed to deposit? If it was locked on the 5th, then obviously he couldn't have deposited after that date. If it wasn't locked, and he did deposit.....why was he allowed to do so?

I know that he says he was allowed to play after the date of banning....but I'm more interested in what you have to say ie. what they've shown you in reference to the date, last deposit, etc.

EDIT: Forget the Montana email...just read the above post in its entirety....duh on me.

**deltoid** · 19th May 2009, 01:41 PM

Yeah I agree - if they did ban the country on the 5th, they should have locked the accounts on the 5th as well. Failing to do that would be a mistake on the casino's part, and in as much we ALL read the terms and conditions before every sign-in, the casino took the deposit and the bets (unless the player is leaving something out about that as well).

**towik007** · 19th May 2009, 06:46 PM

He is playing from a village in Poland where for some reason a whole bunch of players are popping up.

Im glad you replied to my post Casinomeister. As I see you belive to what casino said. Thats OK. I also know about dozen other polish players which were locked before me without ANY proper information from the casino. I believe this is the case you are refering to. They come from same village as I do.

Name of this village is Warsaw - 4 milion people city. But still village for people from Club World

I will give more details in the evening.