Intertops Complaint

[AudiManinBoro]

As Intertops has recently become available once again as an accredited casino I decided to give them a go. Now im a member of many a Mg casino, many of which i play at regularly, but I have never had one treat me in such a manner as this before, and quite frankly (in my eyes) this is rogue behaviour and I believe their status as an accredited member here should be if not reviewed at least queeried. I dont expect this behaviour to occur from a respected casino and it has certainly never happened to be before in nearly 8 years of online gaming.

As i mentioned, i Joined today, made a deposit, received the bonus. All fine. Was happily playing along s any of us would after making a deposit (new casino or not) when i was rudely booted from the server. Ok, no problem, maybe a glitch, so I go back in, or attempt to go back in, only to be greeted by a message saying, `This Account is Locked` ! Wtf? Bearing in mind this happened within 20 mins of playing and I hadent even got into my swing yet, play was going well too

Understandbly annoyed, I contacted customer services by email. this is the email i received

**************************************************
Dear Raymond,

We wish to advice you that Intertops has installed a new security feature, this measure was adopted in an effort to protect you, the customer and ensuring the highest level of security.

As a result of our new security measure we kindly ask that you send us the following documentations:

* Credit Card Authorization Form - https://www.intertops.com/PDF/Paymen...zationForm.pdf

* Valid Driver's License / Passport

*Recent Utility Bill / Credit Card statement

*Copies of the two credit cards you attempted to use to fund your account - both front and back

*Screenshot of your Neteller account to prove this is your account

You may scan the document(s) and send as an e-mail attachment to: creditcard@intertops.com or by fax to 1 - 268-480-3110/3111/3112.

We appreciate your understanding and look forward to hearing from you soon.


If you have any further queries, please contact us, we will be happy to assist.

Thank you for choosing Intertops.com.
***************************************

This is quite simply disgusting behaviour, some of you may disagree with me, but fundamentally this is surely WRONG. As with most casinos, you register, you deposit, you play and IF your lucky enough to be able to cash out a winning, THEN they should request documents from you. Its the first time ive EVER been locked out of a casino account by having to provide documents BEFOREHAND. They simply have NO right to take my money then ban me from their casino Their terms and conditions mentions the documents but ONLY upon requesting a cashout.

As it now currently stands I am in a place where I am unable to get to a scanner for at least a day or two. I am not happy, so they have my money, I have no play time and they have lost a customer. They can keep my deposit, I dont want it, id rather lose the money than acquisce to such rogueish behaviour.

Im not going to PAB because to be honest I cant be bothered and its not worth the hassle, but I would like to inform anyone on this forum who is thinking about joining Intertops not to do so, without first being aware they ask for private and confidential information just after taking your money and locking out your account. To me this is not the behaviour i would expect from an accredited casino on this site and i think its fair to warn others of this outfit.

Comments, critisms and wittisms welcome

[anniemac]

First for me. I've had casinos lock my account after I deposited, and lost of course, until I sent in docs but never in the middle of playing. I've had an account at Intertops for a long time so I don't have document problems.

I guess your only option is to send in what they want. They've got you over a barrel so you have to comply or lose your money.

[kmay87]

I had the same thing happen to me, at Casino Club ironically. But I won't go into that... The situation was exactly the same - I deposited, started playing, logged off, then when I tried to get back in, as in your case, I was locked out.

In my opinion, the connotations of being 'locked out' of your account suggests something serious - bot use, dubious details etc etc. But if you had to actually contact them to find out why, instead of them informing you, then that is not good practice.

It depends though on why they do it. I've had times before where I've signed up at a new casino, had some decent wins, and then thought 'if I want to see this money, I'm going to have to send in this, that and the other, and it will take ages before I get it.' Therefore, the temptation is to keep on playing. So in this case, if your documents are already verified, you can initiate a withdrawal, get it flushed, and bang, it's too late should you decide you want to play again.

What I'm not really getting is what this actually achieves. They already have your money and you won't be able to withdraw, so even if a fake card was used, the money would still be in the casino even if they let the player continue playing.

You would have thought there would be a universal system for this. At one casino, I had the same experience as you. At another, it was only for withdrawals over £100. Another did it randomly And some have never asked me! Slightly illogical, in my eyes.

[AudiManinBoro]

Absolutely. They already have my money, I cant get it or any winnings back until ive provided the documents so why lock out my account. It doesnt achieve anything apart from pi**ing me off and them losing a customer. Absolutely bonkers strategy from the casino.

[pokeraddict]

I'm shocked to see Intertops accredited here. Are they under new management or ownership? There are hundreds of stories from poker players about their rogue ways although the complaints seemed to stop about 2 years ago. This is the first I've ever heard them do this though. This is really bad business. Either lock you between sign-up and deposit and wait until cashout to ask for docs.

To OP, send them the docs and simply cashout instead of just giving it to them. This could be a way to steal deposits. Either that or get Neteller involved.

[Marie2473]

This is just B-shit and they should not be able to do this. IF they dont want players to play before they know that they are legit, then they should ask for docs before approving the deposit.
I will certainly NOT be joining this casino, thanx for the heads up

[UKDafoe]

This is just B-shit and they should not be able to do this. IF they dont want players to play before they know that they are legit, then they should ask for docs before approving the deposit.

Agreed. Of course they know this will deter a lot of players from depositing. What they should do is it make it very clear on the deposit screen that you will have to provide this stuff before a cashout, and then just wait until then to require it.

[oldtrvlagt]

Same thing happened to me at Royal Joker....deposited...played..went to log back in (only to claim a small bonus) and am locked out. I'm done

[Casinomeister]

I've PMd the casino rep who I'm sure will look into this.

I'm shocked to see Intertops accredited here. Are they under new management or ownership? There are hundreds of stories from poker players about their rogue ways although the complaints seemed to stop about 2 years ago.

Actually, that was October 2006 about some bonus that was at Bonuswhores.com. I received one complaint about that from a member.
http://www.casinomeister.com/forums/...use-bonus.html

Turns out that the players had failed to read all of the terms and conditions that were posted at Intertops and supposedly at Bonuswhores as well.

[AudiManinBoro]

Much appreciated Bryan thanks