Don't play at Playtechs unless your winnings in bank drafts!

**yameater** · 28th February 2009, 06:20 AM

Originally Posted by kavaman

I think the bet365 group is one of the more reliable places on playtech. They also do their own withdrawals (atleast used to).

When U.S. players could play there, I played at Bet365. I loved them. They were fantastic. I would love to play there again some day. No worries with them.

**KasinoKing** · 28th February 2009, 10:48 AM

Originally Posted by cyprean

You should be safe with bet365. They do their own deposits/withdrawals and to my knowledge don't screw their customers but give their customers respect and fast withdrawals to the same payment method. The only other Playtech I could trust my money with is Betfred.

So does that mean you will soon be removing the Playtechs who appear in your "list of reputable online casinos" page which is linked in your signature?

Originally Posted by wangpoker

Wofacai casino is accredited here by CM. This is one of the best Playtech casinos.

That's twice you've posted that.
Can you point it out to me please, only I'm having trouble spotting it:-

**vinylweatherman** · 28th February 2009, 11:15 AM

Originally Posted by cyprean

Thanks for the replies.

The site in question is William Hill Casino. Their new casino has playtech software.

I usually avoid playtechs, but I decided to try because I thought William Hill stood out as reputable. I was wrong.

I am not 100% sure, but after googling around I think they have something do with Joyland and other rogue casinos. Their T&Cs are very similar. Their support is equally bad, and when I tried to call them, each of my 3 phone calls were hang up the same time so they are ignoring calls. They told me by mail that they have something wrong with their phones.

I also made 3 separate e-wallet withdrawal requests and now they are going to send me 3 separate bank drafts. When I ask them to combine the bank drafts, they wont do this. Stay away!

Yet ANOTHER problem with William Hill. The promise was that although they bought out the notorious Cpays casinos, things would change for the better. Right from the start, it was "rogue business as usual" from the Cpays casinos, as though nothing had happened. Even worse, William Hill casino was added to their spam portfolio.

Yesterday, I saw a thread from a player who had spent �24 on the phone, but had YET TO GET THROUGH!!!!
THis would simply never happen at a good casino. For a start, even if they DID have "issues" with phones or CS, it would be on a TOLL FREE LINE, and it would only cost the player time.

Before this, there was the "William Hill's outsourced casino is a joke" thread. A story of how their normally mediocre customer service had taken a serious turn for the worse.

Forget about the William Hill name. This isn't the William Hill we Brits see on the high street, it is a joint venture company set up to run online casinos. William Hill and Playtech have got together, and the company has bought out Cpays casinos, and merged in the William Hill online casino, to produce what they feel is a viable competitor with a ready made portfolio of casinos.

Unfortunately, this is looking like yet another "dream team" that has dropped the ball even before the kick off. Cpays had a terrible reputation, and surely the first priority should have been to make the change for the better obvious to players right from the start. Now, the William Hill Online brand is being steadily eroded by these continuing problems, problems that are only really to be expected with rogue operators.

The longer this fiasco goes on, the harder it will become for William Hill Online to establish themselves as a reputable brand.

They may well be attracting many new players, but they are not going to stick around for long if they quickly encounter these kinds of problems with what is supposed to be a solid and reputable brand name.

**cyprean** · 28th February 2009, 03:12 PM

Originally Posted by vinylweatherman

Yet ANOTHER problem with William Hill. The promise was that although they bought out the notorious Cpays casinos, things would change for the better. Right from the start, it was "rogue business as usual" from the Cpays casinos, as though nothing had happened. Even worse, William Hill casino was added to their spam portfolio.

--

The longer this fiasco goes on, the harder it will become for William Hill Online to establish themselves as a reputable brand.

They may well be attracting many new players, but they are not going to stick around for long if they quickly encounter these kinds of problems with what is supposed to be a solid and reputable brand name.

I agree with all these points 100 %.

Prior this the name William Hill meant a solid a business to me, now they are in the rogue category.

**maxd** · 2nd March 2009, 12:14 PM

Originally Posted by wangpoker

Wofacai casino is accredited here by CM.

Originally Posted by KasinoKing

That's twice you've posted that.
Can you point it out to me please, only I'm having trouble spotting it

I'll second KK on this: show us. I see no such casino on the Accred list, Playtech or otherwise.

**Casinomeister** · 2nd March 2009, 12:22 PM

It's on the Chinese site

http://www.casinomeister.com/chinese/

**Casinomeister** · 2nd March 2009, 12:24 PM

Originally Posted by Casinomeister

It's on the Chinese site

http://www.casinomeister.com/chinese/

Which by the way needs some serious updating...

**UKDafoe** · 2nd March 2009, 06:06 PM

Indeed it seems obvious the only thing that changed when William Hill purchased cpays was the name of the owner. The existing rogue management and poor support teams are still in place.

The practise of sending unrequested checks seems like such obviously roguish behavior that one would think it would only take contacting a higher-up at WH to get them to stop this. You can expect it from the old Cpays and the other roguish Playtechs like Europa, Royal Dice etc but WH must have intelligent customer oriented employees who can see the light!

Very dissapointing.

**UKDafoe** · 4th March 2009, 04:46 PM

More reason against having to receive an unrequested bank check:

DUBLIN, Ireland -- As reported by The Irish Times: "Online gamblers who apply for mortgages may have more at stake than their occasional flutters � banks are now using their hobby to reject loan applications.

"Michael Dowling, spokesman for the Independent Mortgages Advisers Federation (IMAF), told The Irish Times that banks now regarded online betting very negatively.

"He said that while any such activity appearing on a current account submitted to a bank as part of a mortgage application would not automatically disqualify someone from being granted a loan, it was one of the criteria being applied 'in a market where they are looking for any excuses' to reject applications.

**GrandMaster** · 4th March 2009, 10:44 PM

Originally Posted by UKDafoe

More reason against having to receive an unrequested bank check:

How would a bank know where the draft came from and what it was for? If you are concerned, you can always pay the draft into another account, e.g., a savings account. Credit/debit card transactions are harder to hide, as they carry transaction codes.

I still have not understood the casino's motivation for playing by bank draft, it must be quite expensive.