VIP Lounge (Jackpot Factory Group)

[me_and_ed]

I got the run around at AllSlots a while back, they did the old document trick, was at the PAB stage when David Brickmanns assistant came to the rescue, however the damage was done, once bitten twice shy, I dep minimally there now, a bit of a shame they used to be 36 hrs in my C2P account.

[sookie]

I am extremely happy to report that today I received all of my money Thank you to Emma, the Jackpot Factory Group rep for her help. I hope per their promise that this doesn't happen again and that I don't experience the poor response times again. I was assured I wouldn't

[vinylweatherman]

I am extremely happy to report that today I received all of my money Thank you to Emma, the Jackpot Factory Group rep for her help. I hope per their promise that this doesn't happen again and that I don't experience the poor response times again. I was assured I wouldn't

Good to hear, but did Emma say what went wrong?

It just should not be necessary for things to get to this level before someone from management intervenes & perhaps bangs a few heads together.
Surely CS should have escalated the matter to someone at the level of Emma once notes on the account showed this to be a resolutely "stuck" issue.
It seems to me that most of these JF payment issues are of this "silly mistake" variety, yet it seems going through CS is like talking to a brick wall, believe me - I have experience of this. Sometimes I have had to REALLY turn the thumbscrews on JF, and the issue manages to rise to a level where someone just gives the nod, and all is well again. The implication to me is that there are people lower down the pecking order who are not doing their job properly, as it is they that should be noticing these things going wrong, and fixing them before most players even see there is a problem.