Resolved VIP Lounge (Jackpot Factory Group)

sookie

Experienced Member
Joined
Aug 9, 2005
Location
Somewhere
Question - There is a Jackpot Factory Group casino called VIP Lounge Casino that is the VIP portion of WildJack Casino when you become a VIP member. Their web site is
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.

Is this the same VIP Lounge Casino found in the Rogue Pit? I see WildJack and Jackpot Factory Listed as the best casino group under the accredited section but then VIP Lounge Casino listed as a Rogue and they owe me a ton of money that I have yet to receive and I'm worried?

Is VIP Lounge Casino at
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a Rogue that's listed on the Rogue Page? Sure hope not!
 

suzecat

Dormant account
Joined
Sep 18, 2004
Location
California
Hello gettinpaid! But OOPS! You posted in the wrong place to get your question answered ............. this is the

Introduce yourself! (New Members) If you are new to the board don't just lurk around, post in here and introduce yourself. Tell us what you are good at and what you can offer or would like to learn...


section where we look for howdy-dos and other cordial jockularities :D

So to spare you further pain, the casino you question is not the rogue one :thumbsup:

Oh ya, welcome to the forum :thumbsup:
 

sookie

Experienced Member
Joined
Aug 9, 2005
Location
Somewhere
VIP Lounge Casino - continued

There is a Jackpot Factory Group casino called VIP Lounge Casino that is the VIP portion of WildJack Casino when you become a VIP member. Their web site is
You do not have permission to view link Log in or register now.
.

Is this the same VIP Lounge Casino found in the Rogue Pit? I see WildJack and Jackpot Factory Listed as the best casino group under the accredited section but then VIP Lounge Casino listed as a Rogue and they owe me a ton of money that I have yet to receive and I'm worried?

Is VIP Lounge Casino at
You do not have permission to view link Log in or register now.
a Rogue that's listed on the Rogue Page? Sure hope not!

Unfortuneately people probably come here for the first time because they have had a bad experience like I am having. Might not be them but I have to say their support is terrible when it's time to pay out now and they owe me a ton of money and I haven't gotten paid and every time I question where my money is I get the run around.

Maybe they should be considered for at least a watch list! I'm not playing there anymore until I get paid. I'll let you know if I ever do.

Sorry - just got the run around AGAIN about the status of my refund so I'm furious. The e-mail responses from this group are USELESS. They claimed I used the wrong bank account when withdrawaling (not sure I believe that) and then said it took 9-10 days for the item to be rejected. Then it was rejected two days ago and they still haven't reissued the funds and no one can tell me when they will. Support is useless other than to tell you they will update you as soon as possible. They have no problem validating deposit methods with picture IDs and copies of credit cards. When it came time to withdrawal however you would THINK they would validate a wire transaction to a bank account if it is a large amount. I'm not even sure I made the mistake in the account number on the withdrawal but got the run around once the item was rejected too that they didn't have my correct account number, when I had already sent a canceled check via secure e-mail 8 days ago and they had acknowledged receipt of it. So that even makes me more suspicious that they don't want to reissue the funds or that I'm getting the run around on the reissuance of the funds (if they were every ISSUED in the first place)

Ummmmm....what's wrong with this picture? If the item was rejected for a bad account on Jan 28th...shouldn't the wire be reissued by now? It's two days later.

Is this casino having problems? They have no problems taking my money! Some VIP treatment. Maybe I'll take all this anger back if I EVER GET PAID, but right now I HAVE HAD IT. They processed the first withdrawal on the 15th, said it wasn't rejected for an invalid account number until the 28th, which my bank said would happen almost immediately! I find that hard to believe. Even if it was, should have been redeposited by now? Second, their support by e-mail is TERRIBLE! Response times stink and when they do respond the responses are meaningless. They just say they will get back to you when they know something, which they never do. I keep getting on the chat trying to find out where my money is, they have no clue.

Finally, VIP treatment is NOTHING compared to 32Red or somewhere like that. The VIP manager even tells me she is going to e-mail me and doesn't. I'm sorry, to date I've just pumped tons of money into this place, never won, been a VIP and received nothing really special for that (wait - I got a pack of playing cards, dice and a mug for Christmas) and now I finally win enough to be on the Winners board and they can't figure out where my money is....

Uh - This must be the VIP Lounge on the Rogue List! Someone else MUST be trying to cash out from here and having a problem or am I the only one? HELP! What is so great about Jackpot Factory Group - I have yet to see it - JUST GIVE ME MY MONEY IN THE SAME FASHION YOU TAKE IT - OR AT LEAST IN 4 TIMES THE AMOUNT OF TIME! IT'S BEEN MORE THAN THAT!
:mad:
 

sookie

Experienced Member
Joined
Aug 9, 2005
Location
Somewhere
Please follow the link to read on

Will I get paid even if they aren't the ones on the rogue list? Read the story.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
"VIP Lounge Casino" is part of the Virtual Casino Group and is indeed on the Rogue list.

"Jackpot Factory VIP Lounge" aka "The VIP Lounge" is part of the Jackpot Factory Group, no connection to the Virtual group.

If you have a problem with any casino within the Jackpot Factory Group you should contact the representative: [profile]Jackpot Factory[/profile]

I'll amend the subject title of the thread to make it clear who we're talking about here.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
PS. I've moved your thread here because this is clearly a complaint.

Unfortunately, because of the rules for the Complaints section, you won't be able to post in this area until you are a more experienced member here at Casinomeister.

In the meantime feel free to PM me if there is something vital we need to discuss, such as you not being able to reach the casino rep or whatever.
 

sookie

Experienced Member
Joined
Aug 9, 2005
Location
Somewhere
VIP Lounge Casino - will they ever pay me? PROMISES...PROMISES...PROMISES....

I'm still waiting almost a month later for my money from this "accredited", "eCogra" certified, whatever casino group that forum rep promises me my money by this Tuesday in my account, a portion of which they haven't even released! If it ain't hear by Tuesday I'm moving to PAB.

Don't be surprised by the constant PUT OFFS by this group by chat and e-mail when you need support. I'll get back to you in 48 hours. Unfortuneately no one knows what defines 48 hours in their world?

I'll let you know if I EVER get paid
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I'm still waiting almost a month later for my money from this "accredited", "eCogra" certified, whatever casino group that forum rep promises me my money by this Tuesday in my account, a portion of which they haven't even released! If it ain't hear by Tuesday I'm moving to PAB.

Don't be surprised by the constant PUT OFFS by this group by chat and e-mail when you need support. I'll get back to you in 48 hours. Unfortuneately no one knows what defines 48 hours in their world?

I'll let you know if I EVER get paid

Despite their reputation, I too once had to go this far to get them to release a withdrawal. It seems their in-house processor is the problem, not the casino itself. Casino CS forward the withdrawal to Inexia (their processor), and this is where the problems lie. They have an automated system, but no safety net in place for some of the more obscure failures in the system. No-one ever checks, and CS have no direct means of checking or communicating with Inexia. If you see it as "not released yet", this is Inexia, and is probably one of these bugs. It was once explaoned to me as my withdrawal being "stuck in the server", where the automated systems had failed to complete, but had neither posted an alert, nor queued further attempts.
Once I went as far as complaining to eCogra, there was quite an improvement, so notice was taken at some higher level that an issue had reached this stage, and they had an indefensible position. The rep here is surprisingly effective in some of these cases, but once even he had to apologise to me for being unable to get Inexia to remove it's collective head from it's butt and deal with the issue.

Jackpot Factory need to recognise they have an ongoing problem with internal communication between their CS team and Inexia, as well as a problem within Inexia itself when it comes to those few "freak" errors in the payment processes that cause these "stuck" transactions.

As a player, I reasonably expect the following:-

1) Contact CS who forward issue to Inexia.
2) Inexia investigate, and if necessary deliver a manual "push" to the stuck transactions, and further they do this the next working day after the issue is raised with CS.
3) They report back to me through CS (or direct) with the diagnosis and resolution.

There is no excuse now for sookie not having heard back through CS with a diagnosis and intended course of action, indeed, unless sookie is in the US, payment should have been received by now.

For an eCogra complaint, they ask the casino is given 14 days to resolve the issue. A month is more than enough, so a complaint to eCogra, PAB, or PM to the rep should be considered.
If PM to rep has not been tried, try this first now while you prepare the PAB or complaint to eCogra, this may be one of those really silly mistakes that no-one ever sees till enough "clout" is applied to the business organisation.
 

me_and_ed

Paleo Meister (means really, really old)
CAG
MM
Joined
Jun 2, 2006
Location
Vancouver
I got the run around at AllSlots a while back, they did the old document trick, was at the PAB stage when David Brickmanns assistant came to the rescue, however the damage was done, once bitten twice shy, I dep minimally there now, a bit of a shame they used to be 36 hrs in my C2P account.
 

sookie

Experienced Member
Joined
Aug 9, 2005
Location
Somewhere
I GOT PAID!!!!!!!!!!!!!!

I am extremely happy to report that today I received all of my money :) Thank you to Emma, the Jackpot Factory Group rep for her help. I hope per their promise that this doesn't happen again and that I don't experience the poor response times again. I was assured I wouldn't :thumbsup:
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I am extremely happy to report that today I received all of my money :) Thank you to Emma, the Jackpot Factory Group rep for her help. I hope per their promise that this doesn't happen again and that I don't experience the poor response times again. I was assured I wouldn't :thumbsup:

Good to hear, but did Emma say what went wrong?

It just should not be necessary for things to get to this level before someone from management intervenes & perhaps bangs a few heads together.
Surely CS should have escalated the matter to someone at the level of Emma once notes on the account showed this to be a resolutely "stuck" issue.
It seems to me that most of these JF payment issues are of this "silly mistake" variety, yet it seems going through CS is like talking to a brick wall, believe me - I have experience of this. Sometimes I have had to REALLY turn the thumbscrews on JF, and the issue manages to rise to a level where someone just gives the nod, and all is well again. The implication to me is that there are people lower down the pecking order who are not doing their job properly, as it is they that should be noticing these things going wrong, and fixing them before most players even see there is a problem.
 
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