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William Hill's new casino is an outsourced joke
William Hill have set up a new Playtech casino http://www.williamhillcasino.com/, having bought Cpays from Playtech. Unfortunately their 'new' casino appears to have been produced on the Cpays 'create a casino' production line. So when you leave the site, you have to click Ok or Cancel on a Prestige Casino popup; and on the Hill site there are 'Download now' popups everywhere. The link at the bottom of the William Hill casino site goes to the Cpays network, but they're not listed there as a client: http://www.cpays.com/partners.php
In classic Playtech form the links on the left, labelled 'About William Hill', 'Promotions', etc., just launch the casino installer. Oops.
And though William Hill is a household name in the UK, with over a thousand betting shops, the number 1 in the UK, for some reason they've felt fit to launch a casino that strongly discriminates against British players.
"In the interest of fair gaming, you must wager at least 12 times your bonus and Deposit before making any cash outs for $, C$ and €. In the interest of fair gaming you must wager at least 25 times your bonus and deposit before making any cash outs for £."
Um, say what? British players, the key constituency for William Hill, have over double the wagering requirement of everybody else.
And don't think, what with the pound falling to 25-year lows, that you could perhaps play in Euros or Dollars. Nope:
"Please note that regardless of the wagering requirements mentioned above, the following players (defined as: exceptional groups) have to fulfill the following wagering requirements:
players depositing with £ and are not from the United Kingdom, must wager at least 50 times their deposit and bonus amount before making any cash out.
players depositing with $/€/C$ and are from the United Kingdom, must wager at least 25 times their deposit and bonus amount before making any cash out."
And that's not all, if you are British and play in $, you need to be a fully qualified rules lawyer, because further down it says:
"Please note that only bets placed on all sorts of Slots games do fulfill the player's obligations with regard to the minimum wagering requirements for players which defined as exceptional groups.
Please note that for players which defined as exceptional groups, all the bonuses issued only for wagering purposes. Bonuses will be automatically removed from players' accounts after a withdrawal request."
They also have a 'we can steal your winnings for any reason we like clause'.
"The casino reserves the right to review transaction records and logs from time to time, for any reason whatsoever. If, upon such a review, it appears that player is participating in strategies that the casino in its sole discretion deems to be abusive, the casino reserves the right to revoke the entitlement of such a player to the promotion.
Furthermore, if upon such review, the players' practices have been deemed to be "Promotion Abuse", William Hill Casino Management has the right to take the following actions, at its sole discretion, against such abusers:
All winnings on any account/s opened will be null and void and all cash-ins will be cancelled where play has been deemed abusive.
Abusing Player accounts may be terminated immediately.
Players found to be abusing promotions may be barred from receiving further promotional offers at the Casino. "
They also have a £10 free bonus with silly terms:
'1. The free Sign Up Bonus will be issued to players instantly from the time of signing up.
2. Please note: Players must register payment details (e.g. credit card or alternative payment method) BEFORE playing with a free sign-up bonus. Any player who does not do so will not be eligible to claim the winnings permitted to be withdrawn in accordance with clause 7 below (i.e. a maximum of $/€/£/CAD 200).
4. Subject to clause 5 below, the minimum wagering requirements for a sign-up bonus are 99 times the bonus amount, i.e. £10 x99 = £990. This means that you will have to wager at least this amount in order to be eligible to withdraw any of your winnings (subject at all times to the maximum amount permitted to be withdrawn in accordance with clause 7 below).
5. Please note: Only bets placed on all sorts of Slots games fulfill the player's obligations with regard to the minimum wagering requirements set forth in clause 4 above.
6. For age verification purposes, a first approved deposit of at least $/€/£/CAD 20 must be made, in order to be able to withdraw your winnings (subject at all times to the maximum amount permitted to be withdrawn in accordance with clause 7 below).'
And withdrawing your money? Limited, William Hill might have a billion pounds in annual revenue, but they won't give you more than a few thousand:
'Cashing out policy
While there is NO LIMIT to the amount a Player can cash out in the casino, there is a maximum amount that can be withdrawn in one time. For receiving any Withdrawal which is higher than $9,000, an amount of $9,000 (or the corresponding amount in the currency of payment) will be paid to you once a month, upon your Withdrawal request, until the full amount of your Withdrawal request is paid. The foregoing applies also to Withdrawals of progressive jackpots. Withdrawals depend on all conditions specified above and the verification of all required documents as set forth in "Terms & Conditions" Section, clause 9.4.'
$9,000 a MONTH????
WTF?
William Hill must have some monster high rollers. Are they serious?
They can't spell either:
'You do not have to withdraw you winnings at the end of each session. The secure server of our casino saves your account balance each time you log off the casino; the moment you log on again, you're account balance will be immediately available. '
And cashing out to credit card? Sorry, no go:
'Due to Credit Card's regulations we are not permitted to return funds to your Credit Card account. Cash Outs will be returned via one of our other payment methods which support withdrawals.'
What a joke. All of this stuff is pretty much par for the course from your run of the mill Playtech, but not what you'd expect from William Hill. You'd think before launching a casino they'd do a bit more than find and replace.
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Originally Posted by Simmo!
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