1. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
  2. By continuing to use the site, you agree to the use of cookies. You can find out more by following.Find out more.
    Dismiss Notice
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Amber Coast Casino - Fraud (Long)

Discussion in 'Casino Complaints - Bonus Issues' started by terrellk11, Aug 17, 2006.

    Aug 17, 2006
  1. terrellk11

    terrellk11 Dormant account

    Occupation:
    Lawyer
    Location:
    Massachusetts
    On August 8, 2006, I opened an account at Amber Coast Casino after seeing that they had a non-cashable first deposit bonus of 100% up to $200 which is supposed to be credited to your account instantly after depositing. The deposit bonus is prominently advertised on their website and is identical in terms to the summary given on Casino Bonus Pages.

    After opening an account, I made a $200 deposit using Neteller. It did not take long to realize that the bonus had not been credited to my account. I tried logging out and then back in to see if that worked, but still no bonus so I clicked the Live Support button to ask what was happening. While the window opened, no one answered despite me leaving it open for more than 10 minutes. After that failed I called their Toll Free Support number and the call wouldn't go through despite several attempts.

    At this point, I was getting both frustrated and concerned that I'd just flushed my $200 down the tubes. I sent them an email explaining the problem:

    The following day, in response to my complaint, I received the following email:

    For the life of me, I can't figure out why they would possibly need me to send them a screenshot of the bonus I was claiming when it is prominently advertised on their website in several different locations. Nevertheless, I took the screenshot and sent it in as an attachment to another email on August 9, the same date they requested that I do so.

    While the email with the screenshot was received (they send an automated message informing you of such details), the casino failed to respond in any way for five days. During that time, I tried contacting them several times using both their Live Support Chat feature and their telephone number, neither of which functioned. After not hearing from them for five days, I sent the following email to them on August 14:

    While they had ignored previousl complaints for up to five day, oddly enough they responded to this one almost immediately:

    Note that the message references being from Carnival Casino on several occasions despite the fact that the account at issue was opened at Amber Coast Casino.

    To the extent I thought this might mean that the matter would soon be resolved, I was sadly mistaken. As of this afternoon, no bonus had been credited to the account and no correspondence was received from the company. You can therefore imagine my surprise and frustration when I received an email from them inviting me to take advantage of other offers at the casino. I responded with a reference to my earlier complaint and again attempted to contact their Live Support help. This time, I was finally connected with someone and I asked why my account had not been credited with the deposit bonus advertised on their website. I was informed that the CS representative didn't have access to that information and was given a phone number to call, which led to a dead number.

    I went to the website again and called their main support number. After being placed on hold several times and spoken to rudely throughout the process, I was informed that the bonus would be credtied to my account in a few minutes. I waited 10 minutes and logged in to find that a bonus had been credited to my account. However, it was not the bonus advertised or that I had requested in the email. Instead of getting a $200 bonus, I was credited with a $25 bonus, which they subsequently doubled to $50 because I am apparently a "VIP".

    When I sent an email complaining that this was not the bonus advertised on their website, this was the response:

    I have sent yet another email to them about this, complaining that the bonus they are giving me (nine days late no less) is not the bonus their website advertises and I attached the screenshot showing the offer of 100% up to $200 again. While I don't have the technical skills to figure out how to post the screenshot here for your viewing pleasure, I don't need to since you can all just look at their website and see the bonus advertised there.

    I thought it worth pointing this out to others out there as this casino is not honoring the terms advertised on the website. First they refused to credit any bonus, then they credited me with a $25 bonus (1/8 the value they advertised) after nine days of complaints. They then "generously" doubled that to 1/4 the amount that is supposed to be given.

    Beware.
     
    Last edited: Aug 17, 2006
    1 person likes this.
  2. Aug 17, 2006
  3. thelawnet

    thelawnet Dormant account

    Occupation:
    programmer
    Location:
    UK
    not much you can do about it. none of these casinos are known for their service.

    They don't really have to give you the bonus.

    Just withdraw your money and go. Of course if they don't let you do that.....
     
  4. Aug 17, 2006
  5. Deaddog

    Deaddog Dormant account

    Occupation:
    Airlines
    Location:
    Frozen white wasteland
    Sounds to me like something should be done. I've stopped promoting these guys now, because of this thread. Plus the pathetic customer support email from Karema, sort of seals the deal. The signature says that they just have thier heads in thier asses, Carnival Casino. I can't help you get your bonus, but the least I can do is take down my Amber Coast links.
     
    Last edited: Aug 17, 2006
  6. Aug 18, 2006
  7. nafanny29

    nafanny29 Dormant account

    Occupation:
    financail adviser
    Location:
    London, England
    I was wondering what were your reasons were for promoting them in the first place Deaddog?
     
  8. Aug 18, 2006
  9. WLVRYN

    WLVRYN Dormant account

    Occupation:
    Loser
    Location:
    Losing money
    I did this deal a couple of months back. I also had to wait 3 or 4 days and send a few emails to get my bonus credited. Eventually it did and I cashed out a bit from there. The cashout process was pretty typical of other playtechs (a few days after requesting it, get an email requesting ID, send in the ID and a few days later get my cashout).

    Sucks that you are having trouble with them.
     
  10. Aug 18, 2006
  11. Deaddog

    Deaddog Dormant account

    Occupation:
    Airlines
    Location:
    Frozen white wasteland
    Good question. The main reason was the 100% matching and the 25% second deposit, plus I wanted some playtech casinos to give more variety to my potential players. I also heard good things about playtech software, however it's very enlightening reading some of the posts here at casinomeister.
     
  12. Aug 18, 2006
  13. nafanny29

    nafanny29 Dormant account

    Occupation:
    financail adviser
    Location:
    London, England
    Not having a dig at you personally but I guess that most affiliates chose to recommend their casinos just like you have. No checks on their reputation, no checks to see if they have any non-payment issues etc.

    Anyway terrellk11 I hope you dont have any problems getting your deposit back!!
     
  14. Aug 18, 2006
  15. Deaddog

    Deaddog Dormant account

    Occupation:
    Airlines
    Location:
    Frozen white wasteland
    it's a judgement call
     
  16. Aug 19, 2006
  17. goldeninternetc

    goldeninternetc Dormant account

    Occupation:
    owner casino site
    Location:
    holland
    did you get your deposit back?

    Hi, I am new on this forum. I am shocked and want to know if you actually got your money back. I never heard a complaint before, but yet, I was never looking. Thank you very much for your info on this casino. Are there anymore people who had complaints about this casino?
     
  18. Aug 19, 2006
  19. terrellk11

    terrellk11 Dormant account

    Occupation:
    Lawyer
    Location:
    Massachusetts
    This has gone from bad to worse. I tried to log into my account today so that I could just withdraw my deposit and leave this site behind me. However, my user id and password come up as incorrect (despite numerous attempts to log in, including cutting and pasting hte information from the email they gave me to avoid a typo).

    Now I not only haven't gotten the bonus I was supposed to receive, I can't get my money back.
     
    1 person likes this.
  20. Aug 23, 2006
  21. sneakattack

    sneakattack Dormant account PABnononaccred

    Occupation:
    .
    Location:
    .
    About a month ago i created an account deposited 200 tried to claim the initial bonus. Support gave me 50 bonus and gave the number for the wrong casino to fix the problem. No amount of hassle could get the bonus changed. Eventually i managed to get the bonu sremovedand cashed tou. My only suggestion for you is to keep pestering them, I believe they may have a casino rep listed here so you should pm them if you already havent. Alot of times the representative can cut through the normal trail off bullshit.
     
  22. Sep 1, 2006
  23. hoopla

    hoopla Dormant account

    Occupation:
    self employed
    Location:
    new york
    I also deposited $200 and did not receive the advertised bonus. After a week of unanswered e-mails I just decided to give up and cash out my deposit. The cash out was in my neteller in around 5 days. Amber coast is just like Racetrack casino, they don't honor their advertised promotions yet somehow are not rogued .
     
  24. Sep 10, 2006
  25. cyprean

    cyprean Banned User PABnononaccred

    Occupation:
    Freelancer
    Location:
    Sun/Moon
    Feel sorry for you guys having to spend your money & energy dealing with them. Will definetely avoid them - I am also wondering why they have not been rogued yet?
     
  26. Aug 1, 2007
  27. Twin Towers

    Twin Towers Dormant account

    Occupation:
    Student Univercity/Landlord
    Location:
    Denmark
    Amber Coast Casino

    I do. I am also new here (sort of) This is my first post. I took up an offer of (as far as I remember) deposited $300, bonus $ 440 or somethink like that. This was a first time offer. I was credited imidiately after depositing with the bonus. Wagering was 12 times. I wagered 20 times or so, cashed out $2500 or so. It was only the newxt time I came back to deposit, I got problems; In their Cashier they had some ongoing deposit method promotions. First time you deposited using a new deposit methode, eg. Neteller, Citadel, Credit Card ect., you got entitled to a 200% bonus of your depositing amount, up to $ 400 I think it was. Anyway I deposited using a new methode than the last deposit, men no automatic bonus was issued. So I contacted Live Help and first after several different persons spoken to, and a LOT of complaining from my side, I was issued with a bonus that was LARGER than the amount I was supposed to have. Weird but newerthe less I got the bonus after much fuss.
    But I consider the casino issuing bonuses as the winds blow, and after their own feelings rather than after their own terms and conditions/bonus advertised/ bonus/t&c rules.

    So proceed with caution, and don`t expect to get any bonuses at all from this casino, and if you do, consider yourself lucky.

    Regards

    Twin Towers
     
    1 person likes this.

Share This Page