Story that happen to me with Unibet

[ivancodido]

This is unbelievable story that happen to me with Unibet. I opened an account there approx. 8 months ago. I deposited something like 500 euros and played roulette in the casino. I won 3000 euros and then asked for a withdrawal. Than the harassment started. They asked for all kind of documents, and I sent them scan of my passport, scan of a utility bill, print screen of my Moneybookers profile page. After 6 weeks they finally decided to pay me my money via bank transfer. I said to my self, thanks God, I will never deposited a single cent there. But in October I received a bonus offer from Unibet casino 100% up to 1000 euros. An offer to good to refuse. I guess they were expecting to lose the money that I previously won there. But this time I was playing Black Jack, and after the roll over requirements were done I ended up with 1495 Euros on my account. The next day they blocked my account. I didn't ask for withdrawal, nothing, they just blocked it. After a two weeks an a few e-mails they finally asked for identification document other then my passport ??!!

Dear Customer,

Thank you for contacting us.
To finalize the verification of the documents please send us a different type of identification other than passport. It can be ID or driving license.

Please do not hesitate to contact us again should you have any further questions.

Best Regards,

Simona
Unibet Customer Service


I immediately sent them scan of mu national ID an scan of my driving license. They sent me confirmation e mail,

Dear Customer

Thank you for your copies

Your Documents have been forwarded and the payout is undergoing now the procedure of approval. Thank you for your cooperation.

Best Regards, Peter

Than again nothing for few weeks. I called them and asked what is going on. Here is the next answer:

Dear Customer,

The Financial Department informed us that the verification process is still in progress, and the situation is the following:

They have contacted Moneybookers to verify your account from their end. Currently they are waiting for their reply. When Moneybookers responds they will be able to complete the verification process. As soon as it is completed, they will inform you.

We kindly ask you for your patience in this matter, as it will most likely take a couple of days for Moneybookers to respont to our enquiry.

And after 80 days of waiting I decided that is way to long and started to call them every day. Finally today they accused me of multiple account opening and told me that will not unblock my account ????? Simona, the customer support officer from hell told me that my computer (note, not the IP address but the computer) is linked with other accounts. Funny..
Basically, this is the most idiotic explanation I have ever heard. They are accusing me of multiple account opening on a reload bonus offer ??? No comment. They are simply punishing me for winning there. My account was verified 8 moths ago, why didn't they block it then if there was multiple account opening. They are simply lying and stealing my money.

Well that is the situation. I have no intention leaving my money to those cheaters. I'm sending this to Betting Advice forum, Casinomeister forum, SBR forum, and Pounters lounge forum. I will also contact Malta lottery and gaming authorities.
I need help and an advice. I want to press legal charges. Should I contact layer from my country or some one from Malta? Any experience? Any advice and help will be highly appreciate....

Ivanco

[maxd]

Original thread title changed, was something like "UNIBET ATE MY FAMILY!!!!" or somesuch.

C'mon dude, keep it real.

As to your problem, have you contacted the Unibet rep here?: Unibet Casino. That would be your first step.

If that doesn't work out for you then come back and let us know.

[ivancodido]

Original thread title changed, was something like "UNIBET ATE MY FAMILY!!!!" or somesuch.

C'mon dude, keep it real.

Well, those money are a lot to me, sorry if you find it excessive...

[maxd]

Yes, I did find it excessive. These forums are here for you to present your issue and solicit the aid of your peers, not to slander and bully the object of your displeasure.

So, have you contacted the Unibet rep?

[ivancodido]

Yes I did, but I can't talk with anyone on higher position than customer support officer. And they keep repeating that they have right to block my account. If I think that I have been treated unfair, I should contact Malta LGA, I was told. It is a dead end. When I asked for explanation they just said multiple accounts opening...

[GGW Laurie]

Yes, I did find it excessive. These forums are here for you to present your issue and solicit the aid of your peers, not to slander and bully the object of your displeasure.

So, have you contacted the Unibet rep?

i really feel for you but to get your issue handled in the right way, you need to do what max has asked, no slander, just state your facts, contact the rep on board here, if that doesnt work, max can be a great asset when assisting with these non- payment issues here at casinomeister ...................laurie

[ivancodido]

i really feel for you but to get your issue handled in the right way, you need to do what max has asked, no slander, just state your facts, contact the rep on board here, if that doesnt work, max can be a great asset when assisting with these non- payment issues here at casinomeister ...................laurie

OK, I have already apologized, I'm little stressed right now...

[maxd]

OK, I have already apologized ...

"Sorry if you found it excessive" isn't an apology, it's a euphemism for "WTF is your problem?", or whatever.

Doesn't matter, the question is have you contacted the Unibet rep via Private Message (here)? I ask again because the text of your messages says nothing about being in touch with them via the registered representative here at Casinomeister.

If you have in fact been in touch with the rep as specified above, then email the text of their Private Message reply to you (assuming it wasn't something personal) to me here.

If the rep has been unhelpful to you then I'll advise you further. In the meantime you might want to familiarize yourself with our Pitch-A-Bitch process: start here.

[ivancodido]

"Sorry if you found it excessive" isn't an apology....

OK, I apologize again, didn't mean to offend someone or anything, I'm just in shock with Unibet correspondence today. I didn't contact Unibet representative via Casinomeister, I didn't even know about that option. What should I say, to whom am I addressing?

[Casinomeister]

This is unbelievable story that happen to me with Unibet. I opened an account there approx. 8 months ago. I deposited something like 500 euros and played roulette in the casino. I won 3000 euros and then asked for a withdrawal. Than the harassment started....

I believe that their terms and conditions state that these sorts of docs are required. This is not some clip-shot joint operating out of cowboy town. I would not consider this harassment.

Simona, the customer support officer from hell...

And you expect the casino rep to assist you on this?

Don't be a jerk.

Did you read any of the MUST READ sections of the forum?
http://www.casinomeister.com/forums/...ad-titles.html

Especially this:
http://www.casinomeister.com/forums/...ry-2008-a.html

Or how about the forum rules?

2. Posting Complaints

2.1 - Complaints against casinos or pokerrooms will only be posted in the "Online Casino and Poker Complaints" forum.

2.2 - Do not post a complaint without notifying the appropriate casino representative by either PM or email. The casino representatives are listed here.

2.3 - Ensure your complaint is free from offensive or abusive language, and that the complaint is tactful and truthful. Making false claims are grounds for banishment or drawn and quartering.

2.4 - Please refer to the MUST READ section before posting your complaint here

Or better yet - did you read the PM Vortran (my robot buddy) sent to you upon registering? His PM included this paragraph:

Complaints can only be posted Complaints Section. If you have a complaint concerning online casinos or poker rooms, please refer to our guidelines: MUST READ: Posting Your Complaint. You may also "Pitch a Bitch" here: Pitch a Bitch
++++++++++++++++++++++++++++++++++++++

I guess you just skipped all of this nonsense and decided to jump in here and start casino bashing. Perhaps you were too concerned about yourself and your own personal situation to care about the integrity of this message board.

I ought to ban your account for failure to follow instructions. I won't, but what I will do is make this a off limits posting area for newbie members.

Only fully registered members and above have posting privileges in the complaint section from here on out.

@ "registered" users - you can thank ivancodido for putting this into motion.

Next time, charge up a few brain cells and read the friggin' rules.