DaVincis Gold - unfullfillable requirements !

**tklein** · 22nd October 2008, 11:55 PM

Hello,

I just got a mail from DaVincis Gold Casino, that I have to send them my documemts, to verify my account for withdrawl.

So, I sent them a scanned copy of my german ID (front and back) and a utility bill, exactly what they wanted to have in their mail (along with the filled form).

But, they mail back, asking me to let my ID sign by a doctor or a bank official !!!

WHAT IS THIS ???

How can I go to a bank and let my ID (plastic) sign by a bank man.

Or even a copy, he will just laugh at me (same for a doctor!!).

Do they want to trick me somehow ??

Have you ever had this ??

Please help.

Tom

**RobWin** · 23rd October 2008, 12:19 AM

You can't be serious man...they really asked you for this, what was their reason behind this...do they suspect you of not being you or something or maybe fraud ??

**mysticjoz** · 23rd October 2008, 12:31 AM

Wow... I could see if they wanted something notarized,,, maybe. But signed by a doctor or bank official.
and I was thinking of playing there??!!

**babs7262** · 23rd October 2008, 02:17 AM

A doctor? THat is the most ridiculous thing I ever heard!!! Is your ID a drivers license?

**anniemac** · 23rd October 2008, 03:12 AM

Wasn't there another thread here about almost the same thing?

Why in the world would a Dr. or Bank Official know or care that your ID is correct?

**chuchu59** · 23rd October 2008, 03:56 AM

Tklein,

Mind if you attach a copy of their email detailing this requirement (personal details erased of course). Sometimes support staff write something that is totally nonsense. Hope we can get some sense out of it.

**Pocketdiggers77** · 23rd October 2008, 04:38 AM

It sounds like they don't believe your parents note and want a signed doctors note. Ahhhh the hoops we have to jump through to get our money. What a disaster.

**maxd** · 23rd October 2008, 08:52 AM

Originally Posted by tklein

But, they mail back, asking me to let my ID sign by a doctor or a bank official !!! WHAT IS THIS ???

You might want to have a look at this related thread: DaVinci's Gold requesting notarized docs

Meanwhile, I'll see if I can't get someone from DVG to swing by and have a look in on this.

Or, you could contact the rep yourself: thisisvegas

**refre** · 23rd October 2008, 10:23 AM

DaVincis gold rep:
I have the same issue as the OP.
Please contact me for details.

Freddy

**tklein** · 23rd October 2008, 05:26 PM

Oh man,

now I got a PM fron their REP here.

He told me, I have to make a photo of myself, where I hold my own ID card.

I NEVER had this before. I will do it, but this is strange !!

Also, I am told I am now "bonus banned" at all Rivals. Because the way I play the Slots. OMG, I lost so big the last weeks, and now had a big hit (600$) and cashed out, wow...

And, sorry, but they really bombed me with 100% bonus offers the last weeks (there was kind of promo), I just took them (and lost nearly all of them completely).

THE MAIL (part of):

Regarding your security documents.
Your id has to be stamped and signed by a doctor, lawyer or bank official.
You do not have to send a certified bill, just a stamped and signed copy of the id.

Sorry, but here we have no stamps on our IDs. And they are not signed too. They are plastic with codes and so on.. just a normal todays ID.