Resolved Stryyke Casino Complaint

[mudnav]

I have been waiting for over 1300 euros from Stryyke. They are refusing to pay me based on something to do with IP address which i don't understand anyway.

All i know is that i deposited something like 125 euros was credited with a bonus ( I remember i didn't even claim the full bonus). Played some high stakes VP and hit lucky.

And i have been chasing this money for the last few weeks and they have stopped responding to me.


Perhaps now that we have a rep , he/she can get involved?

[RobWin]

Originally Posted by mudnav

I have been waiting for over 1300 euros from Stryyke. They are refusing to pay me based on something to do with IP address which i don't understand anyway.

All i know is that i deposited something like 125 euros was credited with a bonus ( I remember i didn't even claim the full bonus). Played some high stakes VP and hit lucky.

And i have been chasing this money for the last few weeks and they have stopped responding to me.


Perhaps now that we have a rep , he/she can get involved?

That is total BS if that IP issue is the case because you can travel with your laptop and log in to your account from different locales you know...so are they saying that you can only play at their casino if you play from the original location that you registered from...your first IP location ?? BS..

[mudnav]

Yup they are not budging on this. I agree completely. Its been nearly 4 weeks and they are still holding on to it. I eventually managed to get my deposit back but they will not pay me my winnings!!

[RobWin]

Originally Posted by mudnav

Yup they are not budging on this. I agree completely. Its been nearly 4 weeks and they are still holding on to it. I eventually managed to get my deposit back but they will not pay me my winnings!!

I'm curious why the rep here has not commented on this ??

[LOOKAWAY]

I had the same problem at grand bay about 18 months ago, they asked for docs in the end.

And yes it was a problem a big one for them, i think it has something to do with me being on AOL, and there servers are in USA territory.

Funny thing though before i had sent them in, i phoned up about something else, got chatting with a differnet support op, told her about my ip address problem and she just unlocked my account, just like that in minutes..and a no problem sir done!

[mudnav]

I have provided all ID documents etc but they think i will just go away.
Presumably the rep doesn't work weekends?
I'll wait until monday...I have waited for over 4 weeks now!

[Casinomeister]

Originally Posted by RobWin

I'm curious why the rep here has not commented on this ??

For a few of reasons:

1. The complaint was posted in the wrong forum.
2. The rep was in Barcelona and probably didn't have a chance to look at this.
3. And yeah, most reps don't work weekends.

I'll contact the rep to see if he can't look into this.

[mudnav]

Still in Barcelona?
Have you heard anything from him CM?

[Stryyke_Team]

Hello!
In fact, i was in Barcelona and had my day off yesterday.
Now i am in the office again. I will check this site every day i am on work.
To the mentioned issue: We allow to play with the same ip adress but it is displayed in our bonus terms and conditions that we just grant one deposit bonus to each ip adress. We do that to avoid bonus abuses. Two other users had the same ip adress as mudnav, so we paid him out his deposits, but not his winnings.

Best regards
Florian
Casino Manager Stryyke.com

[vinylweatherman]

Originally Posted by Stryyke_Team

Hello!
In fact, i was in Barcelona and had my day off yesterday.
Now i am in the office again. I will check this site every day i am on work.
To the mentioned issue: We allow to play with the same ip adress but it is displayed in our bonus terms and conditions that we just grant one deposit bonus to each ip adress. We do that to avoid bonus abuses. Two other users had the same ip adress as mudnav, so we paid him out his deposits, but not his winnings.

Best regards
Florian
Casino Manager Stryyke.com

Sorry, that's bullshit - proves nothing. You are going to need corroborating indicators since many IP addresses are dynamic, this means that they are allocated from a pool by the ISP when a customer turns on their modem, and are then "leased" for a period of time. Sometimes, they can change mid-session as the modem will renew the lease. The main reason for this is that there are simply not enough IP addresses to go round under the current naming convention rules, so that it is impossible to allocate a permanent IP address to each attached device.
MAC address is more telling, if you have 2 users with the same IP AND the same MAC address, it shows the same computer has been used, and that clearly the users are "connected", even if just through being friends or having sold on the computer.

It is also possible to check the IP address and see what ISP has it, and what area they allocate this IP range to. Check this with where the player says they played from, and normally it should match assuming the ISP has updated the internet databases with the current data about their IP address allocations.

Each ISP does things differently, and only users with the most expensive packages, involving a dedicated connection, will keep a static IP address.

I am with Virgin Media, and in the past they allocated static IP addresses, but now they don't, not enough capacity, so they allocate one dynamically when I switch on the modem. This is NOT what a casino sees though, as they use a proxy server arrangement, 6 in all, to cache and connect my area to the WWW - the more loaded this is, the worse my connection.

Most internet users have no idea what is going on behind the scenes unless they ask their ISP, and sometimes even THEY don't really know at their general support levels (a bit like casinos really).

If you are only using IP addresses alone, you are going to end up branded a rogue, as many innocent players will get shafted. The fact this has not happened much so far is that only a MINORITY of internet users play at online casinos, and there are HUNDREDS to choose from.

OP should therefore submit a PAB to get to the bottom of this either way. The casino MAY have far more than "IP Address" on this case, but are not saying for security reasons at this stage.