Casino Complaint Sunpalace casino

[lauram]

Early august i joined up with this casino. Before i make my first deposit i always forward off my id and when i get the ok i start depositing. I waited a week or so and went into live chat asking if there had been any problems with my id sent to them. In response i had gotten from the cs rep all they wanted to do was walk me through a deposit. I tried to explain to her that i fully know how to deposit, did they get my id and was I ok to go. And again all they informed me was deposit options so in interest i asked them at this point are you the same sunpalace that is posted in cm play list. This rep tells me at this point NO.
Next step was i contact rep on here to find a response a little later that says no more then yes we are accredited. Almost a month now and still not a word back about my id or from the rep if they even accepted my id so i tried today to log into the casino to find my account locked. For me this is more then a warning stay clear folks.

[maxd]

Don't delay, Pitch-A-Bitch today!

[mjensen10]

Hi Lauram,

When you forwarded your ID to Sun Palace, did you do this using regular mail, email or some other method? When you sent in your ID did you include your account name for Sun Palace? and did you send your ID to our security dept?

Obviously, it makes no sense for a CS rep to be discussing deposit options, and how to deposit in response to your questions regarding your ID. If you happen to know what day in August you called, I would be able to follow this up.

Lauram, the reality is you are one very rare bird, it is a constant struggle to get people to send in ID even when they have requested a payout! And, after 10 years of operations you may be the first person who has voluntarily sent in ID without being prompted. My apologies for the hassle, let me know if you wish to have your account opened, you can reach me by email at mj@martyjensen.com.

Best,
MJ

[lauram]

Yes my account number was on the email with my home address phone number date of birth and then copies of drivers id and copies of gas bill and power bill.
My account is now locked my main concern was this customer rep told me that
this casino was not accredited here at cm.
Thanks max but there is no need to pitch a b over this i was just wondering if any other players had the same problems.

[kakata]

Originally Posted by mjensen10

Hi Lauram,

When you forwarded your ID to Sun Palace, did you do this using regular mail, email or some other method? When you sent in your ID did you include your account name for Sun Palace? and did you send your ID to our security dept?

Obviously, it makes no sense for a CS rep to be discussing deposit options, and how to deposit in response to your questions regarding your ID. If you happen to know what day in August you called, I would be able to follow this up.

Lauram, the reality is you are one very rare bird, it is a constant struggle to get people to send in ID even when they have requested a payout! And, after 10 years of operations you may be the first person who has voluntarily sent in ID without being prompted. My apologies for the hassle, let me know if you wish to have your account opened, you can reach me by email at mj@martyjensen.com.

Best,
MJ

Are u doubtin what Lauram said?
and this is your first post??????

[mjensen10]

Yes, unfortunately most of our Costa Rican reps have never heard of CM, and really would not have had any idea what you were requesting.

Currently, I believe we are accredited.

[RobWin]

Originally Posted by mjensen10

Yes, unfortunately most of our Costa Rican reps have never heard of CM, and really would not have had any idea what you were requesting. Currently, I believe we are accredited.

How the heck can that be ?? Casinomeister has been around for ten years now...Casinomeister is the top echelon Casino Watchdog and Player Advocate site on the internet today...

Have your Costa Rican Casino CSR's just been totally out of touch with the happenings going on in the online casino industry ?

And yes you are Accredited here but now I am actually wondering why considering how out of touch your CSR's are with this industry...

My last question for you is what is your affiliation with the casinos listed under the affiliate Mainstaffiliate's profile below ??

About mainstaffiliate

About you
Affiliate Manager - Main Street Affiliates

Location
Canada

Occupation
Affiliate Manager

Best Casino IMHO
SlotsPlus

Casino Properties
SlotsPlusCasino.com
LasVegasUSACasino.com
Sunpalacecasino.com
VegasCasinoOnline.com

About mjensen10

About you
I play Backgammon

Location
Canada

How did you find Casinomeister?
debbee

Occupation
unemployes

[lauram]

Maybe just as well my account got closed before the get go. I had messaged the rep a few times on this issue with no more then a response back we are
accredited. If customer service reps and management seem to be vague on their own handling of their casino last thing i would want to do is make a deposit with them.

[vinylweatherman]

Originally Posted by mjensen10

Yes, unfortunately most of our Costa Rican reps have never heard of CM, and really would not have had any idea what you were requesting.

Currently, I believe we are accredited.

You seem to imply you work for this group, so therefore you must be LYING in your profile as exposed by RobWin.

You invite Lauram to email you if she wants her account opened, yet you have a PERSONAL Email address on your OWN domain, yet you seem to be using it to process PERSONAL PLAYER'S DATA - presumably Lauram would have to email you her personal details in order for you to reopen the account.

So far, the evidence points to you NOT having anything to do with Mainstreet, (or perhaps only as an affiliate), and this DOES NOT AUTHORISE you to be in possession of player data.

The GENUINE rep should be the one responding to this issue, where are they!!!!!

I feel this group should be reappraised to see if accreditation is still appropriate after all the changes they have gone through. This is not the first time a complaint about ineptness and falling standards has been made about this group.

[RobWin]

BUMP BUMP BUMP BUMPBump Bump