Casino Complaint Sunpalace casino

[lauram]

Early august i joined up with this casino. Before i make my first deposit i always forward off my id and when i get the ok i start depositing. I waited a week or so and went into live chat asking if there had been any problems with my id sent to them. In response i had gotten from the cs rep all they wanted to do was walk me through a deposit. I tried to explain to her that i fully know how to deposit, did they get my id and was I ok to go. And again all they informed me was deposit options so in interest i asked them at this point are you the same sunpalace that is posted in cm play list. This rep tells me at this point NO.
Next step was i contact rep on here to find a response a little later that says no more then yes we are accredited. Almost a month now and still not a word back about my id or from the rep if they even accepted my id so i tried today to log into the casino to find my account locked. For me this is more then a warning stay clear folks.

 

[maxd]

Don't delay, Pitch-A-Bitch today!

 

[mjensen10]

Hi Lauram,

When you forwarded your ID to Sun Palace, did you do this using regular mail, email or some other method? When you sent in your ID did you include your account name for Sun Palace? and did you send your ID to our security dept?

Obviously, it makes no sense for a CS rep to be discussing deposit options, and how to deposit in response to your questions regarding your ID. If you happen to know what day in August you called, I would be able to follow this up.

Lauram, the reality is you are one very rare bird, it is a constant struggle to get people to send in ID even when they have requested a payout! And, after 10 years of operations you may be the first person who has voluntarily sent in ID without being prompted. My apologies for the hassle, let me know if you wish to have your account opened, you can reach me by email at [email protected].

Best,
MJ

 

[lauram]

Yes my account number was on the email with my home address phone number date of birth and then copies of drivers id and copies of gas bill and power bill.
My account is now locked my main concern was this customer rep told me that
this casino was not accredited here at cm.
Thanks max but there is no need to pitch a b over this i was just wondering if any other players had the same problems.

 

[kakata]

Hi Lauram,

When you forwarded your ID to Sun Palace, did you do this using regular mail, email or some other method? When you sent in your ID did you include your account name for Sun Palace? and did you send your ID to our security dept?

Obviously, it makes no sense for a CS rep to be discussing deposit options, and how to deposit in response to your questions regarding your ID. If you happen to know what day in August you called, I would be able to follow this up.

Lauram, the reality is you are one very rare bird, it is a constant struggle to get people to send in ID even when they have requested a payout! And, after 10 years of operations you may be the first person who has voluntarily sent in ID without being prompted. My apologies for the hassle, let me know if you wish to have your account opened, you can reach me by email at [email protected].

Best,
MJ

Are u doubtin what Lauram said?
and this is your first post??????

 

[mjensen10]

Yes, unfortunately most of our Costa Rican reps have never heard of CM, and really would not have had any idea what you were requesting.

Currently, I believe we are accredited.

 

[RobWin]

Yes, unfortunately most of our Costa Rican reps have never heard of CM, and really would not have had any idea what you were requesting. Currently, I believe we are accredited.

How the heck can that be ?? Casinomeister has been around for ten years now...Casinomeister is the top echelon Casino Watchdog and Player Advocate site on the internet today...

Have your Costa Rican Casino CSR's just been totally out of touch with the happenings going on in the online casino industry ?

And yes you are Accredited here but now I am actually wondering why considering how out of touch your CSR's are with this industry...

My last question for you is what is your affiliation with the casinos listed under the affiliate Mainstaffiliate's profile below ??

About mainstaffiliate

About you
Affiliate Manager - Main Street Affiliates

Location
Canada

Occupation
Affiliate Manager

Best Casino IMHO
SlotsPlus

Casino Properties
SlotsPlusCasino.com
LasVegasUSACasino.com
Sunpalacecasino.com
VegasCasinoOnline.com

About mjensen10

About you
I play Backgammon

Location
Canada

How did you find Casinomeister?
debbee

Occupation
unemployes

 

[lauram]

Maybe just as well my account got closed before the get go. I had messaged the rep a few times on this issue with no more then a response back we are
accredited. If customer service reps and management seem to be vague on their own handling of their casino last thing i would want to do is make a deposit with them.

 

[vinylweatherman]

Yes, unfortunately most of our Costa Rican reps have never heard of CM, and really would not have had any idea what you were requesting.

Currently, I believe we are accredited.

You seem to imply you work for this group, so therefore you must be LYING in your profile as exposed by RobWin.

You invite Lauram to email you if she wants her account opened, yet you have a PERSONAL Email address on your OWN domain, yet you seem to be using it to process PERSONAL PLAYER'S DATA - presumably Lauram would have to email you her personal details in order for you to reopen the account.

So far, the evidence points to you NOT having anything to do with Mainstreet, (or perhaps only as an affiliate), and this DOES NOT AUTHORISE you to be in possession of player data.

The GENUINE rep should be the one responding to this issue, where are they!!!!!

I feel this group should be reappraised to see if accreditation is still appropriate after all the changes they have gone through. This is not the first time a complaint about ineptness and falling standards has been made about this group.

 

[RobWin]

BUMP BUMP BUMP BUMPBump Bump

 

[NASHVEGAS]

This a stab but did I ever read somewhere (and I do not think @ CM) that the name Marty Jensen is or maybe was an owner or investor in Main Street. And why do I associate that name with the second RX website....May be totally wrong but I have seen that name on a gambling site, maybe 911. Will try google if the mods do not reply as they would know I assume!!!

EDITnly went one page on google and I haven't destroyed all my brain cells yet but I guess still need to determine if this guy is/was involved with Main Street and if so, the poster is actually Marty Jensen.

You do not have permission to view link Log in or register now.

 

[RobWin]

Yep, I remembered when you mentioned theRX...here it is, still don't really know what his connection to this casino is though !! I did see where he promotes four casinos on there and one of them is Sunpalace Casino

 

[NASHVEGAS]

Yep, I remembered when you mentioned theRX...here it is, still don't really know what his connection to this casino is though !!

You beat my edit above...I gotta pick up the pace just not sure how

 

[RobWin]

You beat my edit above...I gotta pick up the pace just not sure how

thanks, looks like he is legit...found this

You do not have permission to view link Log in or register now.

 

[NASHVEGAS]

thanks, looks like he is legit...found this

You do not have permission to view link Log in or register now.

That was a good read and triggered something I read long ago but I prolly shouldn't go there........I guess Bryan or Jet can bring the thread up to speed on if this is Jensen posting on account of VWM's post I guess and if he is the rep./owner!

 

[RobWin]

That was a good read and triggered something I read long ago but I prolly shouldn't go there........I guess Bryan or Jet can bring the thread up to speed on if this is Jensen posting on account of VWM's post I guess and if he is the rep./owner!

Yep, just got thru reading that myself and Marty sounds like he's a purdy good guy according to that interview. I've never opened up an account at one of his casinos though...may have to go open up one and really check them out. I thought that was some good questions that Jetset and Sports911 asked him too...I am curious though why he switched back from Playtech to the RTG platform..

 

[NASHVEGAS]

Yep, just got thru reading that myself and Marty sounds like he's a purdy good guy according to that interview. I've never opened up an account at one of his casinos though...may have to go open up one and really check them out. I thought that was some good questions that Jetset and Sports911 asked him too...I am curious though why he switched back from Playtech to the RTG platform..

UIGEA I joined as I had a little bit of luck with Playtech's BJ but no sooner than I joined, the switch which initially they had major problems during the transition and not sure about RTG's BJ or for that matter any other's.

 

[RobWin]

UIGEA I joined as I had a little bit of luck with Playtech's BJ but no sooner than I joined, the switch which initially they had major problems during the transition and not sure about RTG's BJ or for that matter any other's.

Yea, that makes sense so that he would not lose out on the vast US marketplace of punters...

 

[vinylweatherman]

If MJ is genuine, why the odd user profile then

It would be better to have an honest profile, and then join the I-Gaming rep group so that he looks legit when posting about an issue with the group.

After all ANYONE could register ANY name that has not yet been taken, and pretend to be an official of a casino, and perhaps fool players into parting with personal info.

The most obvious motive would be to make money, perhaps by converting an aggrieved player to a "better product", or even selling on their details to a marketing company.

 

[NASHVEGAS]

That was a good read and triggered something I read long ago but I prolly shouldn't go there........I guess Bryan or Jet can bring the thread up to speed on if this is Jensen posting on account of VWM's post I guess and if he is the rep./owner!

If MJ is genuine, why the odd user profile then
It would be better to have an honest profile, and then join the I-Gaming rep group so that he looks legit when posting about an issue with the group.

After all ANYONE could register ANY name that has not yet been taken, and pretend to be an official of a casino, and perhaps fool players into parting with personal info.

The most obvious motive would be to make money, perhaps by converting an aggrieved player to a "better product", or even selling on their details to a marketing company.

Agree , hopefully Bryan or Jet who did part of the 911 interview can chime in as previously mentioned as the Jensen profile and imo I believe his recent registration still validate your et al's confusion.

Also, imo and even moreso after reading the 911 interview, some may find it strange tieing all together that Jensen is now answering on the forum, I doubt we will Calvin Ayre doing the same...That said, who knows, there were times in the residential construction business where I had to lay off employees and I would take on the additional responsibilities in order to cut overhead and remain an ongoing concern....for whatever reason, some may have to start over....or even in good times, I like many never felt I was above doing whatever was required....all that is speculative fodder though and does not really matter!!.....What matters is someone simply confirming this is Jensen based on the confusion mentioned!!!!