Anyone else having locked out issues

[mecan49]

ALright! I'm wanting to know if anyone else is having problems being locked out of their paradise8 accts. This has been happening to me approximately every 3 weeks. At first I spoke w/Jason who was a rep. Told me I had multiple accts. But after looking he said that wasn't the issue. Then it was my IP address or something like that. The thing is its not just me. Its been happening to my sister & 2 other friends of mine. NOne of us even close to each other. I have contacted then again, but really tired of this. I would really like to know if anyone else is experiencing this issue as well.

[maxd]

I've alerted the rep, JSM_Jason, to this. I see that you've already been in touch with him but hopefully he'll swing by and clarify the problem here.

[JSM_Jason]

Mecan,

Like I told you and your sister, you and your friends have all logged into your casino accounts and played at eacothers houses at one point therefore pulling up a red flag in the casino backends. This is a very basic security measure to avoid abusive players from signing up with multiple accounts.

It states very clearly in the terms and conditions:

BC (bonne chance) permits only one casino account per household at each of its casinos.

By signing in with 2 separate accounts in the same household at the same casino it is a voilation of these terms.

I realize that you no longer play at eachothers houses, but the links in the backend still remain. I spoke to you and know that the violation was not intentional so I have been trying to find a way around the connection that the backend security has made with you and your sister/friends. I thought I had bypassed it but it seems that because you are all flagged at EVERY Rival casino I myself can only fix things temporarily. This is why, like I said, I forwarded the matter on to Rival.

I value all of you as players and am trying my best to get things resolved but you'll have to be patient.

Thank you.

Jason

[vinylweatherman]

Mecan,

Like I told you and your sister, you and your friends have all logged into your casino accounts and played at eacothers houses at one point therefore pulling up a red flag in the casino backends. This is a very basic security measure to avoid abusive players from signing up with multiple accounts.

It states very clearly in the terms and conditions:

BC (bonne chance) permits only one casino account per household at each of its casinos.

By signing in with 2 separate accounts in the same household at the same casino it is a voilation of these terms.

I realize that you no longer play at eachothers houses, but the links in the backend still remain. I spoke to you and know that the violation was not intentional so I have been trying to find a way around the connection that the backend security has made with you and your sister/friends. I thought I had bypassed it but it seems that because you are all flagged at EVERY Rival casino I myself can only fix things temporarily. This is why, like I said, I forwarded the matter on to Rival.

I value all of you as players and am trying my best to get things resolved but you'll have to be patient.

Thank you.

Jason

This should only matter if they REGISTER their accounts other than at their own houses. Once registered, casinos can be played from anywhere, including on laptops linked through Wi-Fi hotpoints. If your back end is not coping with this, your players are going to have this problem more and more often, and will probably get fed up with it, and play elsewhere.

Most computer USERS have absolutely no idea about the technical aspects of this, and having the term does not help - it only specifies the one account per household, and two different households playing at one house does not break this term. Casinos are so eager to sign up players that they fail to offer any advice that might scare off the non technically minded player, such as telling them that they must ONLY register accounts on their own computer equipment, and must NOT use their casino accounts whilst travelling in case this trips the back end security flags.

Rival casinos try to look as though they are separate, and the reps are at great pains to point this out, yet this is a lie, all seem to trace back to Bonne Chance, and many problems in the past have been down to players believing that Rival casinos are separate casinos related only by software. With all this "central" stuff happening, it has to be clear now that all Rival casinos are one and the same group, and that having a multitude of accounts at them (although still one account per casino), is what is going to create these problems.

I am getting the impression that Rival security protocols are not compatable with how some ISP's operate, and this too will create problems, more so as more players play at Rival casinos.

[mecan49]

Listen, I'm not trying to knock Rival Gaming. I like their games. But This has happened repeatively. I was PO'd Bc I want to play Paradise8, but bc of the issue I refuse to play there. Also the response that the rep made is the excact samething that I and my sister did recieve via emails.

[same_old]

Only that I was locked out of my house for not tidying up yesterday.. does that count

[kakata]

you never told us....did you get paid from Jackpot factory?

Now you have problem with Rival?

[mecan49]

[COLOR="Blue"]No sorry to say Jackpot never followed thru. I sent all the information that the requested. I was told that they would have their security check into it. To this day no response.
As for Rival ( paradise8) NO! and NO! I am still locked of my account.Jason has not responded since posting his reply on this sight, which as I said before was the same thing that was sent to my sister and myself. My sister is able to get into hers, but I still cannot. I guess I must have really PO'd somebody for that one. They say I can only play at 1 computer, IP address and account. Which I only have 1, but go figure. WHats so bad is what about people who travel how do they do it. I mean I travel and have not had this issue with any other csino except them. I can still use myt sloto,but with the current issue with paradise8 I have avoided using it. Scared that when I have to cash out this would cause a possible denial of my funds.
Thanks all those who responded. I really appreciate the support and the fact that there is a sight like this to go to.

[bb28]

Jason's reply seems pretty reasonable IMO. It sounds like he is trying to get the issue solved. Some casino's would just say tough shite and ban you.

[anniemac]

I think you can relatively safe playing at Sloto'cash since they are owned by different folks.

I don't understand the issue with this. I play on my PC at home and a laptop when I travel. Sometimes the laptop is dialup, sometimes not. Had my internet/laptop working thru my cellphone also. I have changed from dialup to DSL (don't know if that matters) and still have had no problems.

Strange.

Hopefully you will get things worked out.