Anyone else having locked out issues

[bb28]

It's not really about traveling per say, it's because there was more than one person logged in at the same IP address.

A couple of weekends ago, I had a friend over and she was on my laptop playing at one of the Rival's on my account, in PLAY mode. She has never gambled online and wanted to give it a whirl so she wanted to open a real account of her own and give it a whirl with one of the freebies and being a complete newbie she wanted me to help her. At first I didn't think twice about it and then I went ooo noo, we can't do that. You will have to wait until you get home. That just goes to show how easily it could happen with no intention to defraud anyone. I came very close to letting her start the process before I realized what I was about to do.

[mecan49]

I have had this problem from my home alone. This last time wasn't even atmy sisters house. Off the same computer and Ip I have had for 3 years. I have only played at my ssiters house twice. I was told that I could have an acct at each casino, just not more than one. Which I have been upfront and honest about it. I explained to paradise the accts that I held. But since this last issue. I have not been able to get into the acct. I contacted their support about the issue and they tell me I have to wait for the business office. I do That and This is where I still sit! I personnel am tired of it! I have just given up and will spend my funds else where!
As I said before I like Rival gaming, but if I deposit at one of their casino's and were to withdraw. This issue right here would prevent me from getting my funds!

[kakata]

I was you and didnt get paid in over a month....and my soul was honest...I would have bitched a lot more than you did.....actually you didnt at all in the last couple weeks

[mecan49]

Tell me where to go to bitch and believe me I would BITCH no doubt about it. I also have tried give them time to reply. Thought well don't irritate them anymore than I have. Believe me I'm honest, given them everything people asked me for...but they do not return this honesty sometimes. I am still to this day arguing with Jackpot Factory. Though it seems when I do they NO LIKE to respond. As far as jackpot factory, I no longer play with them. Paradise8, like I said,would more then likely not pay in the event of a winning, due to rthis IP crap or bc I played twwice from my sisiters house. I posted it here After talking with paradise8 hoping to resolve this issue. So what would you do? Take the chance of winning and not getting paid? Advice would be GREAT!!! lol
Happy Texan
PS This is also the first time I have ever posted on a forum...

[bb28]

If I were you Mecan49 I wouldn't play at P8 until they have your account issues worked out. Yes if you win.....it might cause you problems. As I said previously, it appears that Jason is trying to help with the issue and I'm sure it takes some time for Rival to get it all sorted out. You didn't purposely invite scrutiny on your accounts but by different people playing at the same IP address it did.........so again until they give you the all clear, it would be best to not play at the rivals.

[brianzz]

I play for real at my friends house on most all the Rivals using their wireless connection on my laptop in which they also have a real account and most times they play either right before or right after I do, never had any problems. Of course it's like tossing $100's into a black hole each time we've both played, never ahead not even once, and never tried to cash out. I'm sure that's when the problems would start.

Thanks for the heads up tho, I'll throw my money into the Microgaming black holes.

[vinylweatherman]

Tell me where to go to bitch and believe me I would BITCH no doubt about it. I also have tried give them time to reply. Thought well don't irritate them anymore than I have. Believe me I'm honest, given them everything people asked me for...but they do not return this honesty sometimes. I am still to this day arguing with Jackpot Factory. Though it seems when I do they NO LIKE to respond. As far as jackpot factory, I no longer play with them. Paradise8, like I said,would more then likely not pay in the event of a winning, due to rthis IP crap or bc I played twwice from my sisiters house. I posted it here After talking with paradise8 hoping to resolve this issue. So what would you do? Take the chance of winning and not getting paid? Advice would be GREAT!!! lol
Happy Texan
PS This is also the first time I have ever posted on a forum...

Send a PM to the Jackpot Factory rep here. Their CS can be incredibly inept at times, and it seems you have become stuck in one of their tangles.

Cease play at ALL casinos until you have an explanation from Jackpot Factory. It seems there is some underlying issue that goes beyond you simply playing at your sister's house.
Telling players not to play away from home is madness, casinos are even doing the opposite to increase revenue, by advertising access on mobile phones, and stressing that once created, your account can be accessed from anywhere.
Perhaps it is your SISTER that they are unhappy with, has SHE been able to send in documents to prove she really exists. It is more than likely that the casinos believe your sister does not exist, and that YOU have two houses that you have access to, and are using them to double up on the number of casino accounts you have.
The fact that you are having similar "security" problems with two separate casino groups strengthens this view.

[mecan49]

SHe cashed out for 500.00 at p8 two months ago.ACH'd it took amonth, had to send all the doc's to cash out. So, they know that WE are SEPERATE players. She has deposited since. SHE is no longer locked out. I no longer wish to play at p8 bc of the previous problems that I have had. WHich as you've said dont play them...

THanks all