Resolved Casino Del Rio

[Gi01]

I deposited 400 @ Casino del Rio

Received a non-cashable bonus of 100.

I played for over 2000€ at slots.

Final result was that i should bet 4000, not 1600, as stated in T&C that says "deposit+bonus"

Too bad that max bonus was 100, then max deposit that qualifies is 100.

They also say that, if i deposit 1000, i should bet 8800 (1000+100)*8, all for a non - cashable bonus of 100 that in fact was held by the casino.

This T&C's are ridicolous, and qualifies as rogue almost everywhere in the word.

If Casinomeister is able to solve the issue, well, otherwise please put them under rogue casinos for tragical T&C's.

Giulio

[DemonUK]

Had a quick look at casino site. Where did you get the 8x from. Looks more like the playthru was 20x as stated in most of their terms, and if the figure of 4000 is what they gave you then that certainly looks like (100+100) x20.

[Gi01]

Originally Posted by DemonUK

Had a quick look at casino site. Where did you get the 8x from. Looks more like the playthru was 20x as stated in most of their terms, and if the figure of 4000 is what they gave you then that certainly looks like (100+100) x20.

It's 8x and is exactly what they stated in the chat: 400+100, all 8x.

I have just 1st deposit bonus, nothing else.

[maxd]

Originally Posted by Gi01

If Casinomeister is able to solve the issue, well, otherwise please put them under rogue casinos for tragical T&C's.

No offense, but Del Rio is not currently on the Rogue list and whether they get listed as Rogue or not is not up to you. You should not have taken the liberty to flag them as such in the subject heading (my apologies if I've assumed that incorrectly).

As such I'm editing the thread title to exclude the '[Rogue]' tag you've put there.

You are however free to use the 'Roguish' prefix, intended to allow our members to indicate Roguish activity, and I'll apply that here on your behalf because I think that's more in the spirit of what you meant.

Finally as to us being 'able to solve the issue' we would need there to be an issue that requires solving. I've seen no PAB filed so there's no issue there for us to solve. Furthermore if you look under the terms of the '100% up to $100 Welcome Bonus' you will see the following:

5. In the interest of fair gaming in order to cash out any amount of money you must wager at least eight (8) times your play bonus plus deposit. If you withdraw before having reached the minimum wagering requirements, your bonus and winnings will be void.

As I read it that means (whatever your deposit is + the applicable bonus up to the max $100) x 8.
In your case this calculates to ($400 + 100) x 8 = $4000, just like they told you.

Again, I see no issue that needs solving.

If what troubles you is that you only needed to deposit $100 in order to get the $100 bonus, and you needlessly deposited an additional $300 for which you are now embarrassed and wishing you hadn't because it locks you into an unnecessarily high WR, I can totally understand your consternation.

However your mistake, and their (admittedly funky) Terms, doesn't make the casino a Rogue. I might remind you the 'Rogue' here is defined as "casinos ... guilty of gross customer negligence bordering on the criminal." You can accuse Del Rio of having odd, even slightly bizarre, Terms but calling them 'Rogue' because of it is, I daresay, an unwelcome distortion of the term.

[Gi01]

TY for your reply

However i now wagered fairly over 4K and i'd like to see if now the problem is solvable...

I also apologize if i tagged the topic in the wrong way.

Finally, i saw your descriptions of "not reccommended casinos". I'd say that these vaguish T&C's are very similiar; i think that both way there were mistakes (me and the casino), may you "suggest" them to SPECIFY in the T&C this "little" particular? Cause of course you have fairly more power than i do.

[maxd]

Originally Posted by Gi01

However i now wagered fairly over 4K and i'd like to see if now the problem is solvable...

Indeed! If I were you I'd try to withdraw ASAP and see what happens. If they agree and honour the withdrawal then well and good, though there's still the question of the pointlessly oblique Terms. There it's not so clear what would best be done though I'll contact them and point out the problem.

Cause of course you have fairly more power than i do.

Power!?! Mais non! It is only my charm and finely sculpted visage that win the day, I assure you!

Jokes aside, you've brought up a worthy point and I'll write them ASAP about it.

[Gi01]

Thanks again.

I had a chat with the online support (too bad, in italian) and i copied that i reached the "minimum req for withdraw".

So let's now see what happens.

Your help and consideration was greatly appreciated, but i hope i'll be able to do everything "alone". But of course, if you are able to make them state that the T&C's are a bit...vaguish, would be better.

[maxd]

As mentioned, I have contacted them. The point I made is that they are basically punishing players who make larger than necessary deposits but giving them higher play-through requirements but no additional benefits.

[Gi01]

UPDATE

After 2 days they contacted me, asking for front/back of ID.
I had sent it many days ago, but they want them again.
Now they are asking for TWO documents (like ID and Driving License).


Dunno about what you think, but all points in the direction of "delay transaction as much as you can".

Any news from them?

[Gi01]

UPDATE

They now say they didn't received any image of my IDs; please send them again (and i had to contact them, otherwise they'd probably need days).

So i am sending them again.

Does this qualify as "time delay"?