Online Casinos - Casinomeister Logo Online Casinos - Casinomeister

Go Back   Casinomeister's Online Casino and Poker Forum > Online Casino and Poker Complaints > Casino Complaints - Non-Bonus Issues

Notices

Casino Complaints - Non-Bonus Issues Complaints concerning operational issues, fraud, non-payment, spammers, evil operators and players etc., are to be posted here

Reply
 
LinkBack Thread Tools Display Modes
  #1 (permalink)  
Old 2nd June 2008, 11:37 AM
Registered User
 
Join Date: Jun 2008
Location: Italy
Posts: 11
WTGs: 0
WTGd at 0 Times in 0 Posts
Thanks: 0
Thanked 0 Times in 0 Posts
Reputation Points: 10
Rep Power: 0
Gi01 is on a distinguished road
Casino Del Rio

I deposited 400 @ Casino del Rio

Received a non-cashable bonus of 100.

I played for over 2000€ at slots.

Final result was that i should bet 4000, not 1600, as stated in T&C that says "deposit+bonus"

Too bad that max bonus was 100, then max deposit that qualifies is 100.

They also say that, if i deposit 1000, i should bet 8800 (1000+100)*8, all for a non - cashable bonus of 100 that in fact was held by the casino.

This T&C's are ridicolous, and qualifies as rogue almost everywhere in the word.

If Casinomeister is able to solve the issue, well, otherwise please put them under rogue casinos for tragical T&C's.

Giulio
Reply With Quote
  #2 (permalink)  
Old 2nd June 2008, 01:14 PM
Senior Member
 
Join Date: Jan 2008
Location: UK
Posts: 57
WTGs: 0
WTGd at 0 Times in 0 Posts
Thanks: 8
Thanked 67 Times in 15 Posts
Reputation Points: 345
Rep Power: 5
DemonUK is a jewel in the roughDemonUK is a jewel in the roughDemonUK is a jewel in the roughDemonUK is a jewel in the rough
Had a quick look at casino site. Where did you get the 8x from. Looks more like the playthru was 20x as stated in most of their terms, and if the figure of 4000 is what they gave you then that certainly looks like (100+100) x20.
Reply With Quote
  #3 (permalink)  
Old 2nd June 2008, 01:35 PM
Registered User
 
Join Date: Jun 2008
Location: Italy
Posts: 11
WTGs: 0
WTGd at 0 Times in 0 Posts
Thanks: 0
Thanked 0 Times in 0 Posts
Reputation Points: 10
Rep Power: 0
Gi01 is on a distinguished road
Quote:
Originally Posted by DemonUK View Post
Had a quick look at casino site. Where did you get the 8x from. Looks more like the playthru was 20x as stated in most of their terms, and if the figure of 4000 is what they gave you then that certainly looks like (100+100) x20.
It's 8x and is exactly what they stated in the chat: 400+100, all 8x.

I have just 1st deposit bonus, nothing else.
Reply With Quote
  #4 (permalink)  
Old 2nd June 2008, 01:44 PM
maxd's Avatar
Complaints Section Moderator and PAB Manager
 
Join Date: Jan 2004
Location: EU
Posts: 1,642
WTGs: 0
WTGd at 0 Times in 0 Posts
Thanks: 195
Thanked 794 Times in 345 Posts
Blog Entries: 4
Reputation Points: 4228
Rep Power: 15
maxd has a reputation beyond reputemaxd has a reputation beyond reputemaxd has a reputation beyond reputemaxd has a reputation beyond reputemaxd has a reputation beyond reputemaxd has a reputation beyond reputemaxd has a reputation beyond reputemaxd has a reputation beyond reputemaxd has a reputation beyond reputemaxd has a reputation beyond reputemaxd has a reputation beyond repute
Quote:
Originally Posted by Gi01 View Post
If Casinomeister is able to solve the issue, well, otherwise please put them under rogue casinos for tragical T&C's.
No offense, but Del Rio is not currently on the Rogue list and whether they get listed as Rogue or not is not up to you. You should not have taken the liberty to flag them as such in the subject heading (my apologies if I've assumed that incorrectly).

As such I'm editing the thread title to exclude the '[Rogue]' tag you've put there.

You are however free to use the 'Roguish' prefix, intended to allow our members to indicate Roguish activity, and I'll apply that here on your behalf because I think that's more in the spirit of what you meant.

Finally as to us being 'able to solve the issue' we would need there to be an issue that requires solving. I've seen no PAB filed so there's no issue there for us to solve. Furthermore if you look under the terms of the '100% up to $100 Welcome Bonus' you will see the following:
Quote:
5. In the interest of fair gaming in order to cash out any amount of money you must wager at least eight (8) times your play bonus plus deposit. If you withdraw before having reached the minimum wagering requirements, your bonus and winnings will be void.
As I read it that means (whatever your deposit is + the applicable bonus up to the max $100) x 8.
In your case this calculates to ($400 + 100) x 8 = $4000, just like they told you.

Again, I see no issue that needs solving.

If what troubles you is that you only needed to deposit $100 in order to get the $100 bonus, and you needlessly deposited an additional $300 for which you are now embarrassed and wishing you hadn't because it locks you into an unnecessarily high WR, I can totally understand your consternation.

However your mistake, and their (admittedly funky) Terms, doesn't make the casino a Rogue. I might remind you the 'Rogue' here is defined as "casinos ... guilty of gross customer negligence bordering on the criminal." You can accuse Del Rio of having odd, even slightly bizarre, Terms but calling them 'Rogue' because of it is, I daresay, an unwelcome distortion of the term.
__________________
Useful links: Accredited Casinos & Poker ~ Casino Reps ~ Rogue-spotting ~ Warnings ~ Rogue Pit ~ Pitch a Bitch & Past PABs ~ Forum Rules
NEW: Pitch-A-Bitch FAQ ~ Want 2 minutes of great advice for your next PAB? Read the PAB DO's and DON'Ts.

Last edited by maxd; 2nd June 2008 at 02:18 PM.
Reply With Quote
The Following User Says Thank You to maxd For This Useful Post:
Nicole50 (2nd June 2008)
  #5 (permalink)  
Old 2nd June 2008, 02:13 PM
Registered User
 
Join Date: Jun 2008
Location: Italy
Posts: 11
WTGs: 0
WTGd at 0 Times in 0 Posts
Thanks: 0
Thanked 0 Times in 0 Posts
Reputation Points: 10
Rep Power: 0
Gi01 is on a distinguished road
TY for your reply

However i now wagered fairly over 4K and i'd like to see if now the problem is solvable...

I also apologize if i tagged the topic in the wrong way.

Finally, i saw your descriptions of "not reccommended casinos". I'd say that these vaguish T&C's are very similiar; i think that both way there were mistakes (me and the casino), may you "suggest" them to SPECIFY in the T&C this "little" particular? Cause of course you have fairly more power than i do.
Reply With Quote
  #6 (permalink)  
Old 2nd June 2008, 02:28 PM
maxd's Avatar
Complaints Section Moderator and PAB Manager
 
Join Date: Jan 2004
Location: EU
Posts: 1,642
WTGs: 0
WTGd at 0 Times in 0 Posts
Thanks: 195
Thanked 794 Times in 345 Posts
Blog Entries: 4
Reputation Points: 4228
Rep Power: 15
maxd has a reputation beyond reputemaxd has a reputation beyond reputemaxd has a reputation beyond reputemaxd has a reputation beyond reputemaxd has a reputation beyond reputemaxd has a reputation beyond reputemaxd has a reputation beyond reputemaxd has a reputation beyond reputemaxd has a reputation beyond reputemaxd has a reputation beyond reputemaxd has a reputation beyond repute
Quote:
Originally Posted by Gi01 View Post
However i now wagered fairly over 4K and i'd like to see if now the problem is solvable...
Indeed! If I were you I'd try to withdraw ASAP and see what happens. If they agree and honour the withdrawal then well and good, though there's still the question of the pointlessly oblique Terms. There it's not so clear what would best be done though I'll contact them and point out the problem.

Quote:
Cause of course you have fairly more power than i do.
Power!?! Mais non! It is only my charm and finely sculpted visage that win the day, I assure you!

Jokes aside, you've brought up a worthy point and I'll write them ASAP about it.
__________________
Useful links: Accredited Casinos & Poker ~ Casino Reps ~ Rogue-spotting ~ Warnings ~ Rogue Pit ~ Pitch a Bitch & Past PABs ~ Forum Rules
NEW: Pitch-A-Bitch FAQ ~ Want 2 minutes of great advice for your next PAB? Read the PAB DO's and DON'Ts.
Reply With Quote
  #7 (permalink)  
Old 2nd June 2008, 03:26 PM
Registered User
 
Join Date: Jun 2008
Location: Italy
Posts: 11
WTGs: 0
WTGd at 0 Times in 0 Posts
Thanks: 0
Thanked 0 Times in 0 Posts
Reputation Points: 10
Rep Power: 0
Gi01 is on a distinguished road
Thanks again.

I had a chat with the online support (too bad, in italian) and i copied that i reached the "minimum req for withdraw".

So let's now see what happens.

Your help and consideration was greatly appreciated, but i hope i'll be able to do everything "alone". But of course, if you are able to make them state that the T&C's are a bit...vaguish, would be better.
Reply With Quote
  #8 (permalink)  
Old 2nd June 2008, 03:40 PM
maxd's Avatar
Complaints Section Moderator and PAB Manager
 
Join Date: Jan 2004
Location: EU
Posts: 1,642
WTGs: 0
WTGd at 0 Times in 0 Posts
Thanks: 195
Thanked 794 Times in 345 Posts
Blog Entries: 4
Reputation Points: 4228
Rep Power: 15
maxd has a reputation beyond reputemaxd has a reputation beyond reputemaxd has a reputation beyond reputemaxd has a reputation beyond reputemaxd has a reputation beyond reputemaxd has a reputation beyond reputemaxd has a reputation beyond reputemaxd has a reputation beyond reputemaxd has a reputation beyond reputemaxd has a reputation beyond reputemaxd has a reputation beyond repute
As mentioned, I have contacted them. The point I made is that they are basically punishing players who make larger than necessary deposits but giving them higher play-through requirements but no additional benefits.
__________________
Useful links: Accredited Casinos & Poker ~ Casino Reps ~ Rogue-spotting ~ Warnings ~ Rogue Pit ~ Pitch a Bitch & Past PABs ~ Forum Rules
NEW: Pitch-A-Bitch FAQ ~ Want 2 minutes of great advice for your next PAB? Read the PAB DO's and DON'Ts.
Reply With Quote
  #9 (permalink)  
Old 4th June 2008, 10:46 AM
Registered User
 
Join Date: Jun 2008
Location: Italy
Posts: 11
WTGs: 0
WTGd at 0 Times in 0 Posts
Thanks: 0
Thanked 0 Times in 0 Posts
Reputation Points: 10
Rep Power: 0
Gi01 is on a distinguished road
UPDATE

After 2 days they contacted me, asking for front/back of ID.
I had sent it many days ago, but they want them again.
Now they are asking for TWO documents (like ID and Driving License).


Dunno about what you think, but all points in the direction of "delay transaction as much as you can".

Any news from them?
Reply With Quote
  #10 (permalink)  
Old 6th June 2008, 12:05 PM
Registered User
 
Join Date: Jun 2008
Location: Italy
Posts: 11
WTGs: 0
WTGd at 0 Times in 0 Posts
Thanks: 0
Thanked 0 Times in 0 Posts
Reputation Points: 10
Rep Power: 0
Gi01 is on a distinguished road
UPDATE

They now say they didn't received any image of my IDs; please send them again (and i had to contact them, otherwise they'd probably need days).

So i am sending them again.

Does this qualify as "time delay"?
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are On
Forum Jump


All times are GMT +2. The time now is 04:43 AM.


Powered by vBulletin® Version 3.7.3
Copyright ©2000 - 2008, Jelsoft Enterprises Ltd.
Search Engine Optimization by vBSEO 3.2.0
© All Rights Reserved, 1998-2008


  Casinomeister is proud to present the following quality portals
Online Casinos | GoneGambling | Online Casino Reviews | Wizard of Odds | Games and Casino | Online Poker Rooms | BetOnCharity | Winneronline | Online Casinos| Online Slots | Online Casino Reviews

Legal Statements and Privacy Policy
Casinomeister.com does not intend for any of the information contained on this website to be used for illegal purposes. You must ensure you meet all age and other regulatory requirements before entering a casino or placing a wager. Online gambling is illegal in many jurisdictions and users should consult legal counsel regarding the legal status of online gambling and gaming in their jurisdictions. The information in this site is for news and entertainment purposes only. Casinomeister.com is an independent directory and information service not affiliated with any casino. Links to third party websites on Casinomeister.com are provided solely for informative/educational purposes. If you use these links, you leave this Website.

Inactive Reminders By Mished.co.uk