Resolved Casino Del Rio

[Gi01]

ANOTHER UPDATE

I think that now you must change to rogue

They are REFUSING to pay me. In the address, i put the address i was living at that moment (a residence in Florence), supposing that they needed it for mailing.

Now they are refusing to me cause i don't have any utility bill regarding that particular address.

Please contact them and do what you can this is UNREAL.

[maxd]

Originally Posted by Gi01

Please contact them and do what you can this is UNREAL.

I invite you to visit our Pitch a Bitch page where you should enter the details of your case and submit it. I'll send you a confirmation to let you know I've received it and then I usually process them within 48 hours.

This is our procedure for formally submitting an issue to the casino for evaluation.

[Gi01]

Originally Posted by maxd

I invite you to visit our Pitch a Bitch page where you should enter the details of your case and submit it. I'll send you a confirmation to let you know I've received it and then I usually process them within 48 hours.

This is our procedure for formally submitting an issue to the casino for evaluation.

Max you are absolutely great. Sorry for all of this, but i am very unexpert of these things...i have to learn, and i appreciate you help a lot.

Regarding bitching them: i had a long long chat and now they are telling me that we should be ok within 48 hours or so. I can surive a little longer, even though i wouldn't reccommend a so slow casino. If after this weekend nothing has changed, i will "pitch a bitch".

Really TY

G.

[lauram]

First off congrats on your win. Now deep breath all of us for first time was tough getting those ids through to the casino but trust me once its done its done and as you register with a new casino submit id before your deposit. Now here is how i did mine they couldnt read mine either. I place driver lisc in scanner scanned front side of it to desk top called it momid next i turned it over scanned back side momid2. Now for a bill do you have a cell phone that bill must be sent to your home address that you signed up with casino make sure its a newer bill do it the same maybe front side call cell1 back cell2. Other things that have worked also tv bill i know friend even used a magazine subscription renewal just to show her correct address to casino. Its more or less to make sure you live there and can prove thats your home id. I also have downloaded heating bills
or electricity bills newer ones as i said and just keep these on desk top. If you have a passport they like those also. It does take a few days for them to view it at times then maybe few more then to get the money over to how u asked it to be released to you. Good luck not sure i helped much.

[maxd]

Originally Posted by Gi01

If after this weekend nothing has changed, i will "pitch a bitch".

Yes, that sounds about right. The fact that they're talking you through it is a very good sign. It's when they go silent (unresponsive) or keep making promises which they never fulfill that things are looking bad.

Fingers crossed for you on this,
Regards,
Max.

[kavaman]

Me just thinks that in the particular case the casino has the perfect right to not pay the customer, because the utilitybill did not match the address that was registered on the casino account.

If a customer registered a different address on her account, he/she should have some kind of proof that he has sometime at his life lived there. If that can be proven, then np, pay up.

-kavaman

[Nicole50]

I think there is no need to confirm the adress by the casino or to ask for documents . Do you know that nearly all the payment methods (Neteller, click2pay and others) have verifyed everything before you can upload the money into your account especially Neteller. When all this companies have already did it and they are trustfull, why the casino have to do it again. I think when somebody deposit with Netteler and the casino is already merchant there, the casino know that Neteller have verifyed already the player account. Anyone who can upload money to Neteller from his bank account is proof that his account and his identity were already verifyed.

Simply The casinos are wasting time.

[dynamitewoman]

An 8 times playthru seems like a normal gouge amount to me. The biggest and most horrific playthru I have encountered is at the Grand Mondial.. A whopping 50x. Several Mondial promos touted a 20 times, but when I went to live help, it was made clear that it was a 50 time and I could NOT have seen a 20 time reported..in spite of the fact I sent him a screenshot with the 20x stated. He became blind and without comprehension at that point and just kept muttering..its a 50 time playthru...its a 50 time playthru..like it was something to be proud of. He couldnt understand why I kept screaming " pinch my nipples" at him over and over....He called his manager in and he asked me also why I am shouting this at his support guy. I told him..." because I like to have my nipples pinched when I am being screwed"!
My account is disabled.LMAO!

[Gi01]

FINAL UPDATE

After 15 different documents and proofs and hours of chat with the help of a girl from assistance, i was able to recover my money.

I have to say that, at last, all was ok. I would not reccommend them given the absurd requirements, but after all, they payd, and looks like ok.

TY all for your replies and your help, i learned a lot of things

Giulio