Unable to provide details?

[zman]

I have a dispute with bodog. They stole some money out of my account so i sent them a email to get info to PAB.

I asked these questions:

1. How much i have deposited to your site in the last 2 months
2. How much have i wagered in the casino
3. Average amount per bet.
4. How much have i lost in the casino

Now they said they can send me the first one by email (after 10 phone calls they still havent done that) but the other 3 by phone only.

Now after escalating to a manager they said they couldnt tell me that info as it was against the laws to get those numbers. Funny thing is i saw my name in the news on their site as having won $9550 .

Now these guys are so incompetent they are not replying to my emails and are holding near 70k hostage.

What do you think i should do? Their casino rep here doesnt reply. Is the Kahnawake Gaming Commission any help in matters such as this?

Cheers

[zman]

I did it again. Sorry mods can you send this to non bonus complaints please

[Rusty]

Sounds weird.
Have you tried just sending an unrelated email simply asking for your play records for those dates.
It may well be received by someone who is unaware of your dispute and you may well get the info you need.
When I played at Bodog they always paid same day to moneybookers and I always got any playchecks I requested within 2 Days.
I stopped playing there because their slots went dead on me but otherwise I was happy with them.

I am sure if you go about it in the right manner you will get the info you need but without knowing the nature of your dispute it is hard to comment further.
You are much more likely to have a successful resolution to a valid complaint through Brian than through Kahnawake IMHO.
If you cant get the info your after simply state the facts here or PAB with the infformation you have.

[jas2587]

Originally Posted by zman

I have a dispute with bodog. They stole some money out of my account so i sent them a email to get info to PAB.

I asked these questions:

1. How much i have deposited to your site in the last 2 months
2. How much have i wagered in the casino
3. Average amount per bet.
4. How much have i lost in the casino

Now they said they can send me the first one by email (after 10 phone calls they still havent done that) but the other 3 by phone only.

Now after escalating to a manager they said they couldnt tell me that info as it was against the laws to get those numbers. Funny thing is i saw my name in the news on their site as having won $9550 .

Now these guys are so incompetent they are not replying to my emails and are holding near 70k hostage.

What do you think i should do? Their casino rep here doesnt reply. Is the Kahnawake Gaming Commission any help in matters such as this?

Cheers

Have you tried going to their website logging in an checking your deposit History?
it will tell you there

are you saying you won 70k an they are keeping it or are you saying you deposited around 70k?

Good Luck

Cindy

[zman]

I finally received funds to my neteller account.

They will not send me answers to those questions. They have told me on a few occasions that it is against their Caribbean law to tell me how much i have wagered/lost

Now there is just a matter of $10k they stole out of my account i have to look into.

Basically i wagered more than $3,500,000+ on bj at about $400 a hand on average over a 3 week period or so. I deposit and withdraw because i play at a lot of sites.

They basically sent me a generic message that due to neteller having some promo i have defrauded them out of fees and not wagering enough. Now the problem i have is how can they say i have not played enough. If i was to defraud them why would i play $400 a hand BJ when i only get like 1.5k for every 100k i transfer or something like that. I made the point if i was to try to defraud money from them why would i risk playing that high and for that much to do so? Why would i have 40k swings on a daily basis to defraud them out of $500?.

Funny thing is with 3.5mill wagered i would have lost $17.5k because of the BJ edge at least. So really what are they complaining about? They made about 20k from me then goes ahead and steals another 10k while they are at it.

Worse thing still is 3 days ago i dropped $21,000 at bodog. Then they locked my account for 3 days saying that they were investigating money laundering (always deposit via neteller and withdraw back to the same account). Then i find out after sending id and calling them every day for 3 days they stole 10k from me.

So yeah i wasnt going to complain till i get my money now i have it they are going to taste of their own meds

Oh this is how stupid they are. Taken from their website they list my name and my recent "win".



http://beat.bodoglife.com/casino/jac...out-82578.html

[zman]

Originally Posted by jas2587

Have you tried going to their website logging in an checking your deposit History?
it will tell you there

are you saying you won 70k an they are keeping it or are you saying you deposited around 70k?

Good Luck

Cindy

Deposit history i can get. I cant get play logs or answers to the other 2 questions.

[suzecat]

Originally Posted by zman

I have a dispute with bodog. They stole some money out of my account so i sent them a email to get info to PAB.

I asked these questions:

1. How much i have deposited to your site in the last 2 months
2. How much have i wagered in the casino
3. Average amount per bet.
4. How much have i lost in the casino

Now they said they can send me the first one by email (after 10 phone calls they still havent done that) but the other 3 by phone only.

Now after escalating to a manager they said they couldnt tell me that info as it was against the laws to get those numbers. Funny thing is i saw my name in the news on their site as having won $9550 .

Now these guys are so incompetent they are not replying to my emails and are holding near 70k hostage.

What do you think i should do? Their casino rep here doesnt reply. Is the Kahnawake Gaming Commission any help in matters such as this?

Cheers

RTG's dispute service is up and running.........can't say how effective it is.
http://www.centraldisputesystem.com

Good luck!

[refre]

Blaming the Neteller VIP promotion when you clearly wagered insane amounts of money, thats just unbelievable. Like you said, why would you risk all that money for a deposit bonus of a whooping 1.5%

When are the they going to understand that a high roller like yourself will make them money in the long run?! Instead they make up some problem (and some laws??), and (hopefully) made you take your play elsewhere.

Freddy

[zman]

Their casino rep Carson is lurking in this thread.

He wanted me to point out that the money that was taken out was to cover the cost of their neteller fees for my deposits and not stolen

He also said the reason for removing the privilege of covering my fees because i did not risk enough per deposit.

This is how bodog calculates your wagering amount.

1. Deposit $10,000
2. Buy in for $1,000 in casino chips.
3. Won 20 hands in a row betting $500 a hand. You have wagered $10,000 in money but to bodog you have only wagered $500 of your own money.

So for bodog i did not lose enough of my own money for them to cover my neteller fees.



Balls in your court Carson, I expect a prompt response.

[zman]

Casino rep still has not got back to me.

Left a message yesterday to call me. Lets see if he does.

He knows the amount i wagered is by no means small and he has told me countless time he was hesitant to give me the numbers because i would post them here

Now he says that the wagering/money lost has no baring on this case, i care to differ.

I want all the details so i can give it to brian to PAB but seems like the casino rep indirectly doesnt want that either