Unable to provide details?

[zman]

After review of your account we have the data in which you were requesting. For the past 30 days worth of activity, your average bet was $534.16. You have wagered approx. $3.2M in the Casino software, and are currently up $7,397.01. (which is hard to believe)

You have deposited $290,600 and only elected to risk $97,000 - approx. 33% of your deposited amount. Most notably being May 16th, May 22nd, May 23rd, May 25th where you used less than 10% of your deposited totals.

Again, we are only charging you the fees we absorbed previously but are passing to you as your depositing pattern is unnecessary. Prior to every deposit made, clients are advised of this policy. Please refer to the eWallet Agreement found in our Help Section should you wish to confirm. If you wish to deposit in the future, please ensure the deposited amounts are funds you wish to wager, and not simply have in the account like a bank.

Regards,
Carson
Bodog Investigations

[Jasminebed]

Zman, I assume the emphasis is yours. I generally am not a big fan of yelling to make your point, but sometimes it is the best way to get attention.

I would think that if you are a player who risked $97,000 plus and are up less than 8,000, that you are a customer any casino would want to keep. If you made 3.2 million in bets because you were up, still a customer you might want to keep.

If your play by their rules is not overall profitable to them, they should change their policies, and it is your choice whether you continue to patronize their establishment.

If they do not think you are profitable, I hope yelling at the top of your lungs will attract another casino to court you. That win sounds like well within expected variation, and the next year, when you lose 8,000 on 80,000 risked or the year after, or some other customer, or 100 customers who risk $100 a month would make you a treasured customer. As gamblers we take risks, and the casino has an expected profit edge over the long haul, so why try to chisel more out of clientelle. Do they think they are banks, or what?

And how would they treat lowly rollers like me? Currently not accepting Canadians, but I thought their software was cool, and have freerolled. Not one bit of spam either from Bodog, and a great response from their rep at CM that prevented me from registering an account, uninstalling software I can't use, and fast & courteous response.

If I had several million, I would open a casino, and make sure customers were treated right. They advertise how you won XXXX dollars, and while I am new to online gambling, land-based casinos put bells & whistles so that other players know there is hope for that win. The odds are against us gamblers and in favour of casinos, so the casino should expect any that "winner" like you is part of the course of business. They expect "losers" as part of their business strategy, and rightly so because the edge favours the house, or why run such a business?

Sounds like big numbers, but I know that I have played $60,000 in bets trying to meet a W/R on a bonus with a min/max over the course of a weekend on a 10 or 20 dollar free roll. Still did not achieve cashout, and sometimes they are gone in 5 mins.

If I win, I play more. If I lose, I play again, at about the same level. Is more a matter of how much bang for my buck, and that your gain for a month based on average bets of over $500 seems modest. If my $50 deposit turned into $700 would they refuse to pay me? Or make it difficult?. Not a Bodog customer, and aware that I lose overall.

I know I am ranting a little, not just about your personal experience, but as a gambling consumer. That Meister is a consumer site is one of the reasons I come here and try to contribute.


I have tried to follow this thread, and am not willing to comment on the fee/not appropriate legality, enforceability, etc. but I would think you would be a valued customer that they would want to make you happy, and if it was due to a miscommunication they would do a better job of responding to you so that other potential customers would see how they have treated you. Responses to legitimate questions had not clearly been answered for me following this thread, but not my beef, and I have not been asking the questions.

But by your emphasis on their latest response to you, my reading of this thread (one sided, I admit, but they have their chance to respond) what I see is you have asked perfectly legitimate questions seems like you probably could have been treated better.

Good luck to you Zman, keep us posted. I want to know how hard I have to fight to get an online casino to respond to me.

For those who get the Dr. Phil (McGraw) Show, the best indicator of future behaviour is past behaviour. Does not mean the only indicator, people & business are capable of change.

[maxd]

FWIW, it doesn't look like the rep has been on-site for a while. I'll fire them a heads-up on this.

[same_old]

ooo a good beefy thread to keep an eye on, I love em.

this is crap, there software there rules and you have played within all the guidelines and they are still trying to throw the FU clause at you.
Keep at it mate it is rightfully your money.

How would this go down in a land based casino, wow great win of 90,000 sir, however we need to take 10k off you to actually pay the legit money we owe you.

[zman]

Thanks guys. I would like the rep come on here and explain his side of the process.

I would really love to PAB but by posting it i dont qualify any more

But yes there definition of risking, is if i wagered down to my last penny then won back would be find but if i hit a good streak they will just make the money in other ways lol

[zman]

Originally Posted by same_old

ooo a good beefy thread to keep an eye on, I love em.

this is crap, there software there rules and you have played within all the guidelines and they are still trying to throw the FU clause at you.
Keep at it mate it is rightfully your money.

How would this go down in a land based casino, wow great win of 90,000 sir, however we need to take 10k off you to actually pay the legit money we owe you.

Well maybe like this.

You get comped a hotel room. You wager a ton in the casino. Your a winner. Then they charge you for the hotel bill because you didnt lose enough for them to cover that comp

[suzecat]

[quote=zman;239696]I would really love to PAB but by posting it i dont qualify any more [quote]



If you PAB you don't qualify for a payout from Bodog? Is that what you mean?

[maxd]

Originally Posted by zman

I would really love to PAB but by posting it i dont qualify any more

Like suzecat asked, who says you "don't qualify" if you PAB? I'd REALLY like to know where that idea came from.

[vinylweatherman]

It seems BoDog are lying, we don't know which way, but first they claim that their laws prohibit them from giving players their OWN PLAYLOGS (sounds like BS, and this claim should be forwarded to their new caribbean lincensors, as if true would do them one HELL of a lot of damage to have such a law for casinos run from there).

Later though, it seems they were able to break this supposed law and give the player the details.

The second bit of BS is about how they calculate wagering. It seems they claim that if you win money, your wagering cannot count. Taken to it's conclusion, this would mean that NO PLAYER would ever be able to "risk 1x deposit" unless they either lost the lot, or started a winning streak from their final bet.

For bets of around $500 per hand, 10K does not seem to be an unreasonable amount to deposit.

Perhaps it was the withdrawal, and almost immediate redeposits, that got their attention. Their T & C allow charges for withdrawals after one free one per month, but I saw nothing that would allow them to do what they have.

How can they KNOW this player has "abused" a NETELLER promotion, What business have Neteller got in giving BoDog information as to what was happening solely between this player and Neteller. This could even be an offence under the IOM and UK laws that govern Neteller.

BoDog should have to justify this deduction based on it's own terms as published, it CANNOT just make up rules as it goes along simply because they have either guessed, or used information they have no business having, that this player might be a VIP at Neteller.

I could have indeed made a fortune from this Neteller promo, but sadly Casino Action is no more

BoDog was a poor choice, as they have little respect for the law where it is inconvenient for them, but seem keen to obey laws that probably don't even exist when it helps their case.

If they can be shown to have deliberately lied about this "Caribbean law" in order to back a refusal to supply playlogs, then they should be considered "pit material".

[zman]

[quote=suzecat;239729][quote=zman;239696]I would really love to PAB but by posting it i dont qualify any more

If you PAB you don't qualify for a payout from Bodog? Is that what you mean?

Originally Posted by maxd

Like suzecat asked, who says you "don't qualify" if you PAB? I'd REALLY like to know where that idea came from.

If you choose to publicize your complaint in the public fora, we reserve the right to disregard it. Making complaints a public issue will usually derail most arbitrations.

I was referring to this.