DaVinci's Gold requesting notarized docs

[lots0]

kernow have you filed a PAB with Casinomeister?

If you have not, you may want to consider it.

[kernow]

Yes I have, and Max has been in touch for updates.
Just posting here to update the thread.

[maxd]

Problem is, once an issue is up (and active) on the boards the casino people tend to look at that and forget the PAB: things can happen a lot faster on the boards than via emails.

The other thing too is that they generally treat private issues and public issue quite differently: they drag their heels more with private issues, but they tend to be more flexible when it comes to making accommodations in order to get the thing settled. With public issues you generally get the T&Cs and not much more.

Update: FWIW, the casino reports that this has been going on for over a year now. They ask for docs, kernow says he'll send them and the casino never receives the docs. After such a long time the casino is understandably extremely reluctant to fork over the cash with out solid proof of identity.

If this were me I'd send them via Registered Mail or the like. Have you done that K? You have proof that the docs were sent and received? I've shipped a lot of valuable stuff internationally this way and know from first hand experience that it's a system that works quite well.

[anniemac]

Who is the rep here for DV? PM him and send the docs to him. I am surprised that no one has stuck their head up from DV to check this out.

[maxd]

Rakesh was the rep, hasn't been around in quite a while though ... and I seem to remember something about having stepped away from the plate.

Checking ... well, yes and no. Tried to get in touch with Rakesh a while back and it appears that didn't work out.

Regardless, the point is a good one. I'll alert DV to what's going on here ... though I could swear I've already done so.

[pacers31]

Davinci's has now lost alot of future revenue and new accounts over this preposterous doc requirement. I know I will never play there and I'm certain many others feel the same. I still haven't been asked for documents ever at any site I've withdrawn from, so I know that the whole issue is a scam. There is no way to really protect anyone from the casino or player in this situation and I get P.O.ed about the whole facade of "security" and "fraud protection" that these casinos purport as their reason to delay withdrawls. Real smart business decision DaVinci's, you make yourselves look extremely foolish.

[vinylweatherman]

It seems their communications are in a mess. Perhaps this is just another case (there have been many) where player have sent documents again and again, the Emails haven't bounced, yet the casino constantly claims never to have received them.

It's happened to me before, and there have been numerous complaints about this happening to others.

Registered mail is no good if their base is outside the UK, as you would be relying on their own country's postal service to get it right. If they have UK offices though, this would be the way to resolve this, it would arrive within a couple of days, and there would be proof of delivery, and they could not then claim never to have received them.

Perhaps they have already decided this player is a fraud, and are just going through the motions to make it look like a fair decision has been made.
They would have used other databases for screening before asking for notarised documents, but these government and big company databases are NOT 100% accurate, despite the fact they claim this to be so to protect their commercial interests and image.

UK persons have the right to see, and correct, the information in the vast majority of these databases, but they need to know which ones have been used, and will have to request a copy of their data (costs £10). Credit reference agencies only charge £2. Not being on the electoral roll at the registered address can also cause problems with credit and fraud checks, this can be corrected. This can happen to students, those who frequently move house (for up to a year after each move), and to those who simply fail to register at any address (a possible £1000 fine).

[maxd]

Originally Posted by vinylweatherman

Registered mail is no good if their base is outside the UK, as you would be relying on their own country's postal service to get it right.

VM, you know I normally love your stuff but this one is a bit off IMHO.

I'm sure there are circumstances where what you say here is true, but in all fairness there are many other cases it's not true at all. In my experience if you are shipping out of any of North America into Europe or vice versa you stand a good chance of getting excellent service.

In another part of my life I make custom silver jewelry -- sorry, my jewelry site is down at the moment -- and ship this expensive stuff all over the place. 9 times out of 10 registered mail is _the_ way to go. There are obvious exceptions but you'd be surprised what a fiver will buy you in terms of tracking and verification.

[vinylweatherman]

Originally Posted by maxd

VM, you know I normally love your stuff but this one is a bit off IMHO.

I'm sure there are circumstances where what you say here is true, but in all fairness there are many other cases it's not true at all. In my experience if you are shipping out of any of North America into Europe or vice versa you stand a good chance of getting excellent service.

In another part of my life I make custom silver jewelry -- sorry, my jewelry site is down at the moment -- and ship this expensive stuff all over the place. 9 times out of 10 registered mail is _the_ way to go. There are obvious exceptions but you'd be surprised what a fiver will buy you in terms of tracking and verification.

It depends on where the casino's base is. Places like the USA, where the mail should be good, are not going to house the offices of online casinos.

I do not know where these Rivals have their offices, but if they are in some out of the way place, this could compromise things.

In other threads, there have been cases of players waiting a golden age to receive payout checks from online casinos where these checks have been posted outside the destination country. The casinos claim this has been down to "the post". Well, if this is so, it would be just as likely to affect post in the other direction, but at the very least would make postal communications between player and casino look very poor.

Perhaps these casinos are generally lying about these delays, the old "check's in the post" syndrome of the pre-internet age, used by unscrupulous, or financially stretched, businesses to help with cashflow while making the customer believe the fault lies elsewhere.

Despite this, it should be possible to get a proof of posting, even if proper tracking turned out to be difficult.

Maybe the documents could be forwarded to Max, and then conveyed to the casino. This would provide a reliable and independent witness to the fact that documents have indeed been provided from this player to the casino. With Max already looking into this, this should not be seen as a compromise to personal information, but more an exercise in expediting the matter.

[maxd]

According to the rep this has been resolved. I'm trying to reach the OP to confirm this.