Winward Casino - matter that is no longer wanted or needed

[winbig]

Maybe I did not express myself correctly… The email I provided you with is customer’s service indeed. You can always use that specific email address to complaint directly. If it is needed our CSR’s will take your complaint or question to a supervisor or even management. If your questions or complaints are not properly addressed, you can always contact me and I will be more than glad to investigate further and look for a solution to your issue.

In this special case, I have spoken to management and the rule cannot be changed. Our site and customer service representatives are very upfront about it. The rule is not in fine print either it is clearly stated in the promotions section under Maximum Level of Play. So any player can read it, analyze it and proceed accordingly

-Monica-

Could you provide a link where it states that a player HAS wager nX their deposit in order to withdrawal, even if they don't get a bonus?

Also, what happens if a player doesn't accept a bonus, wins, but doesn't meet the WR for the bonus never credited? Does Winward confiscate their winnings, even though they never received nor played with any house money?


Also, Winward might want to omit this paragraph under "Fair Play":

Winward Casino's financial statements and game payouts adhere to the strictest accounting standards. We are continuously audited by a major accounting firm and our average casino game payouts are posted online each month.

The link points to a page that shows payout percentages from 1 year ago.

[RGiants-Mo]

I believe we are deviating from the original topic here. Unfortunately, I cannot provide you with “a link that states that a player HAS to wager nX their deposit in order to withdrawal, even if they don't get a bonus?” because such thing does not exist at Winward. As I told you before, every player that makes a deposit will always receive a bonus.

I don’t want you to get me wrong but at Wiwnard we follow a specific hierarchy when it comes to problem solving, that is why first the issue goes to support, then to a supervisor and finally to a manager. We DO appreciate your comments and concerns and we DO take them into account to improve our service.

-Monica-

[winbig]

I believe we are deviating from the original topic here. Unfortunately, I cannot provide you with “a link that states that a player HAS to wager nX their deposit in order to withdrawal, even if they don't get a bonus?” because such thing does not exist at Winward. As I told you before, every player that makes a deposit will always receive a bonus.

But, as you said in previous posts, a player is tied to wagering requirements even if they ask for the bonus to be removed from their account....which in turn ties them into wagering nX their own money even without the bonus attached.

I guess the bottom line here is:

Why is Winward forcing a player to take a bonus even if they DON'T want one?

edit: Can you please address the year old audits? Thanks!

[Corey1972]

RGiants-Mo, I-Gaming Industry Representative:

Guess what? After reading this thread, I have decided that your casino is lame, and I will never play there again ( I had played in the past ). I will tell everyone I know who gambles, not to play at your casino. Your bad English grammar and dismissive attitude is also not conducive to inspiring player confidence.

[lojo]

Jan stry.. or his new should come here and explain this. I was appalled by the way the representatives of WinWard were treated. You think it's funny Max to change ' Garbage' to ' Matter that is no longer needed'? I don't.

Max, I would like you to meet jan, if you know him tell me to stfu. But I have to tell you, growing pains aside, you handled this situation awefully in my opinion.

Cool, I dig it, give us an email where players can register their likes. dig it. You fucked up dude. Make all parlay rogue or treat operators with respect, please.. they are trying and you nor Bryan helped them in that respect here... honestly, I can forgive you..can they? and who gives a bloody? They're just a software with a bad past trying to be right on.
As far as I'm concerned they were right on, whether we like the terms or not.

Would I drop a dollar there? hell NO but they are there for us, dig it?

[lojo]

Burn the house down if you don't agree.

[RobWin]

[QUOTE]

Jan stry.. or his new should come here and explain this.

Lo, they have been given three months now to come here and address this intelligently and still have not managed to do that, so what's the point ??

I was appalled by the way the representatives of WinWard were treated. You think it's funny Max to change ' Garbage' to ' Matter that is no longer needed'? I don't.

I agree with you there Lo, it should have been left titled "Garbage" but MissMD thought that title was a little too sensitive to allow her "above the rest of us self" to bother to come in here and address the concerns until Max finally did agree to change the title just for her and then she sent Monica in here to deal with it !!

Max, I would like you to meet jan, if you know him tell me to stfu. But I have to tell you, growing pains aside, you handled this situation awefully in my opinion.

So if this Jan guy is so great, then where the hell has he been hiding during all of these Winward threads ??

Cool, I dig it, give us an email where players can register their likes. dig it.

Yea, I agree...that is exactly what Max was asking for and Monica gives this lame ass email to support like we couldn't find that one on our own...

You fucked up dude. Make all parlay rogue or treat operators with respect, please.. they are trying and you nor Bryan helped them in that respect here... honestly, I can forgive you..can they?

If I were Bryan or Max I wouldn't really give a shit whether they forgave me or not...if this is the best we can expect from online casinos then the whole damn bunch of them needs to be Rogued, and as of right now Bryan hasn't even got them listed on any list of Rogued or Not Recommended..

and who gives a bloody?

Well, I for one did give a bloody shit because I enjoyed playing there until all of these roguish terms were further revealed to me and I also discovered some of them on my own also and if you visit Winwards web site you will find that they don't even have a General T's & C's page to be found...what the hell is that about ??

They're just a software with a bad past trying to be right on.

They are not trying to damn hard to be right on IMO by the way they have been AWOL from this thread for so long and also based on their other responses in the other Winward threads here...

As far as I'm concerned they were right on, whether we like the terms or not.

Right on in what regard ??

Would I drop a dollar there? hell NO but they are there for us, dig it?

Yea they are there for us but so are all the other Rogues in this business too !!

[lojo]

I thought i was talking to max here, but it will be a good exercise any way Don't you ever do that again, okay, pal?

Me thinkin...

[lojo]

Might take a couple of days with the blind side... yip. I'm talking to Max D and I don't like the way he treated Winward... how do you spell period?

[lojo]

I think you owe the forum an apology 'matter no longer needed'. I think you do.