Winward Casino - matter that is no longer wanted or needed

[maxd]

Originally Posted by kakata

Why do we keep wasting time?

Sorry?

I would have thought that since part of the issue at hand was directly related to playthrough requirements -- the OP said: "they will tell you that you didn't wager enough to meet the bonus requirements" -- that we were still very much on topic here.

What specifically were you referring to re: "wasting time"?

[kakata]

Sorry Max.
I meant , why do we keep wasting time with this casino who has already proved not to care at all about theyr customers?

[maxd]

Ah yes, I see why you might feel this way. I keep hoping that the Winward people will take people's concerns more seriously but ... well, let's just say that the continued lack of response is not comforting.

[RGiants-Mo]

Originally Posted by maxd

Monica, I think players should have a specific email address they can write to to protest this ... ahem, unusual policy.

Just to recap: players are bound by Winwards 30x playthrough requirement the instant they deposit money to the casino, irrespective of any and all bonus offers.

Can you provide us with that email address?

Hi guys! I know this has caused quite of a fuss but this rule has been on effect for quite a while now. In spite of some of you consider it unfair, some other people believe it is reasonable and continue playing with us. It is impossible for us to please everybody but we do our best to “spoil” our customers whenever we can do so...

As per Max suggestion I am providing you with an email address: support@winwardcasino.com However, they might give you the same answer I gave you since they will speak to the same people I spoke to. If you prefer you can always contact me and I will try to find a prompt solution to your issue.

-Monica-

[winbig]

Originally Posted by RGiants-Mo

Hi guys! I know this has caused quite of a fuss but this rule has been on effect for quite a while now. In spite of some of you consider it unfair, some other people believe it is reasonable and continue playing with us. It is impossible for us to please everybody but we do our best to “spoil” our customers whenever we can do so...

As per Max suggestion I am providing you with an email address: support@winwardcasino.com However, they might give you the same answer I gave you since they will speak to the same people I spoke to. If you prefer you can always contact me and I will try to find a prompt solution to your issue.

-Monica-

Sorry, but I must be frank here.

You're not spoiling your customers by making them take bonuses even if they ask not to get one, nor by making them wager their own money 24x even without a bonus. If this was common practice among all online casinos, gambling online would be doomed.

You misinterpreted Max's intentions for the email address. It was so players could let you guys know that this rule needs to be changed, and not simply to try and get another answer to the same question.

side note: Are there restricted games as well if a player doesn't take a bonus?

[uungy]

Originally Posted by RGiants-Mo

.

As per Max suggestion I am providing you with an email address: support@winwardcasino.com However, they might give you the same answer I gave you since they will speak to the same people I spoke to. If you prefer you can always contact me and I will try to find a prompt solution to your issue.

This could probably be rated as the worst response a casino can give on an online forum.

The email address is the standard email address, which I am sure Max could have taken from your website.

I think more of a personal email would be more appropriate, which isn't forwarded to support@winwardcasino.com , but actually read by someone allocated to this

[maxd]

Originally Posted by RGiants-Mo

As per Max suggestion I am providing you with an email address: support@winwardcasino.com However, they might give you the same answer I gave you since they will speak to the same people I spoke to. If you prefer you can always contact me and I will try to find a prompt solution to your issue.

Sorry Monica, as the others have guessed a generic support email addy is not what I had in mind.

However old this policy may be it's a pretty beastly one (IMHO) and I would have thought that someone in the chain of command would have been willing to step forward and take responsibility for player concerns about it.

[kakata]

Told you guys.......dont waste your time....
There is no worse deaf , who does not want to ear....

[RGiants-Mo]

Maybe I did not express myself correctly… The email I provided you with is customer’s service indeed. You can always use that specific email address to complaint directly. If it is needed our CSR’s will take your complaint or question to a supervisor or even management. If your questions or complaints are not properly addressed, you can always contact me and I will be more than glad to investigate further and look for a solution to your issue.

In this special case, I have spoken to management and the rule cannot be changed. Our site and customer service representatives are very upfront about it. The rule is not in fine print either it is clearly stated in the promotions section under Maximum Level of Play. So any player can read it, analyze it and proceed accordingly

-Monica-

[uungy]

Originally Posted by RGiants-Mo

Maybe I did not express myself correctly… The email I provided you with is customer’s service indeed. You can always use that specific email address to complaint directly. If it is needed our CSR’s will take your complaint or question to a supervisor or even management. If your questions or complaints are not properly addressed, you can always contact me and I will be more than glad to investigate further and look for a solution to your issue.

In this special case, I have spoken to management and the rule cannot be changed. Our site and customer service representatives are very upfront about it. The rule is not in fine print either it is clearly stated in the promotions section under Maximum Level of Play. So any player can read it, analyze it and proceed accordingly

-Monica-

You have to remember, while you are running a company, "players" want entertainment. You dont seem to change a thing or bend a little to customers needs.

This statement "and the rule cannot be changed" has been used a few times, and I really think that it needs rethinking, for people to want to enjoy entertainment , and not constatntly beaten rround the bush.

If it is needed our CSR’s will take your complaint or question to a supervisor or even management

That means, nothing will, which is the reason why a personal address was requested