Winward Casino - matter that is no longer wanted or needed

[BingoT]

Hi Monica Thanks for being a part of all this.
And hope we can put an end to all this stuff.
Welcome to the forum
Tom

[RGiants-Mo]

Hi there!

Thank you for changing the title of the forum and taking this to a professional level MissM and I really appreciate it!

Here is the reply to the 30 X wagering issue… which in fact is not 30 but 24. Management tells me that this wagering rule applies to both: the deposit and bonus. That is to say, you have to play 12 times your deposit and 12 times your bonus to be able to place a cash out request.

Our site and customer service reps. tell players up front about this rule to avoid any misunderstanding. (Before depositing or subscribing to any sites always make sure to read the whole site and be aware of the rules, internet commandment #1) If there is something you didn’t get or is not clear enough ALL our sites provide 24/7 support via email, help desk ticket, live chat and 1-800. If you believe the customer support rep. is not being helpful there is always a supervisor around who you can talk to.

Is there any possibility to make an exception? Unfortunately, NO exceptions can be made… Whether or not the bonus is credited to the account the player will have to meet the wager requirements before submitting a cash out request. Maybe in a near future this rule can be modified to please those players who do not want to receive the bonus but in the mean time Winward will continue to abide by it.

Hope this info is of help…

Monica

[winbig]

Originally Posted by RGiants-Mo

Hi there!

Thank you for changing the title of the forum and taking this to a professional level MissM and I really appreciate it!

Here is the reply to the 30 X wagering issue… which in fact is not 30 but 24. Management tells me that this wagering rule applies to both: the deposit and bonus. That is to say, you have to play 12 times your deposit and 12 times your bonus to be able to place a cash out request.

The issue here is deposits WITHOUT bonuses attached

Thanks...

edit:

Is there any possibility to make an exception? Unfortunately, NO exceptions can be made… Whether or not the bonus is credited to the account the player will have to meet the wager requirements before submitting a cash out request. Maybe in a near future this rule can be modified to please those players who do not want to receive the bonus but in the mean time Winward will continue to abide by it.

That statement is in itself enough reason for a casino to be rogued. Who has ever heard of WR being applied to an account even if a bonus wasn't credited?

Maybe in a near future this rule can be modified to please those players who do not want to receive the bonus but in the mean time Winward will continue to abide by it.

Be sure to let us know if this rule is ever changed. Anyone reading this thread with any common sense and isn't a bonus hunter won't be playing there any time soon.

[RGiants-Mo]

Winbig...

As the above post says...

NO exceptions can be made… Whether or not the bonus is credited to the account the player will have to meet the wager requirements before submitting a cash out request. Maybe in a near future this rule can be modified to please those players who do not want to receive the bonus but in the mean time Winward will continue to abide by it.

-M-

[winbig]

Originally Posted by RGiants-Mo

Winbig...

As the above post says...

NO exceptions can be made… Whether or not the bonus is credited to the account the player will have to meet the wager requirements before submitting a cash out request. Maybe in a near future this rule can be modified to please those players who do not want to receive the bonus but in the mean time Winward will continue to abide by it.

-M-

Sorry, I had a late edit. Perhaps you missed it....check it out again..thanks

Rest assured I think you're the only casino out there that has a WR on deposits without bonuses attached. Please correct me if I'm wrong.

[jetset]

First time I've encountered this, and I would think it must lose these guys a lot of business.

[RobWin]

Originally Posted by RGiants-Mo

Winbig...

As the above post says...

NO exceptions can be made… Whether or not the bonus is credited to the account the player will have to meet the wager requirements before submitting a cash out request. Maybe in a near future this rule can be modified to please those players who do not want to receive the bonus but in the mean time Winward will continue to abide by it.

-M-

Monica, I'm just curious, who exactly (name please) was the Brainiac over at Winward that came up with this brilliant term ??

One more question please...you say "NO exceptions can be made"...what about the original person above that initially came up with this bogus term, I'm sure he or she could also de-implement this term as they were the one that originally implemented it...right ??

[winbig]

Originally Posted by jetset

First time I've encountered this, and I would think it must lose these guys a lot of business.

Could you see this happening at a B&M casino?

Imagine sitting down at a $10 blackjack table with $1000, and losing 6 hands straight....you get up to leave because obviously the table is ice cold, but the pit boss stops you and says "Sorry sir/ma'am, you need to wager another $23,940 before you can leave (or go broke)."

This is essentially what Winward is doing.

[maxd]

Originally Posted by RGiants-Mo

Winbig...

As the above post says...

NO exceptions can be made… Whether or not the bonus is credited to the account the player will have to meet the wager requirements before submitting a cash out request. Maybe in a near future this rule can be modified to please those players who do not want to receive the bonus but in the mean time Winward will continue to abide by it.

-M-

Monica, I think players should have a specific email address they can write to to protest this ... ahem, unusual policy.

Just to recap: players are bound by Winwards 30x playthrough requirement the instant they deposit money to the casino, irrespective of any and all bonus offers.

Can you provide us with that email address?

[kakata]

Why do we keep wasting time?