Winward Casino - matter that is no longer wanted or needed

[RobWin]

Originally Posted by winbig

They're not on the Rogue list nor the not recommended list...

Why!?!?!?

FWIW, I've seen alot of casinos apply a 1x WR to all deposits, which is reasonable, but 20x?

I'm curious about why they are also not on the Rogue List too...Bryan ??

[maxd]

To be truthful guys that's probably my fault. I've been trying to leverage the early progress (?!?) we had into some real action without going down the Rogue path. In other words Bryan was more or less letting me run with the ball on this one ... and I'm still running, for better or worse.

That said it is safe to say that it's time for a "Warning" on this one ... though I do see that they were "rogued" about a year ago. Bit before my time that.

[footdr]

I do not want to have to wager my deposit 30 times when no bonus is involved. If I deposit and hit a large payout right away why should I have to risk losing my winnings by being forced to continue playing.

That immediately increases the odds of a player losing before they even start playing.

And Alex is correct(see chat below) I requested no bonuses but the last time I deposited at Winward they ignored that request and still applied a bonus and wouldn't deduct it from my account even though I hadn't started playing my deposit.

info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. Or feel free to open a help desk ticket for timely assistance.
info: You are now chatting with 'Alex'
Alex: Welcome to Live Support, My name is Alex, How may I be of assistance to you?
Hi, if I deposit 50.00
with no bonus.
is there wagering requirements
Alex: The bonus can't be forfeit.
Alex: It will always be applied into your account.
what bonus
Alex: The deposit bonus according to the newsletter.
ah
: now I remember why I stopped playing here
: I don't like bonuses.
Thanks anyway
Alex: http://www.winwardcasino.com/wwcn/news/index.asp
Alex: I have checked your account and it seems that you have asked to not have bonuses.
Alex: You will have to meet the wagering requirements 30 times your deposit amouint.
:Ah, yes I remember but wagering requirements on your own money is not the norm. Thanks for your time

I recieved a newsletter from Winward and had forgot why I stopped playing there after a couple of times depositing.

[BingoT]

Malci came back and she will do her best to get all the issues looked at.

Originally Posted by MissMD

oh dear... sorry guys...
I was away on a business trip in Europe for the last 3 weeks...
will catch up quickly.. I landed yesterday and I'm at my office now I still have loads to catch up on... pls give me couple of days all will be solved :-)
Cheers, Malci

[maxd]

Sorry to say it BT, but here we are three weeks later and we're back in the same situation again: she's AWOL, the issues are unresolved and we're left looking foolish for giving her the benefit of the doubt.

This situation had better get cleaned up real soon or Malci and Winward are going to end up getting tattooed with the "Rogue" stamp.

[RobWin]

Originally Posted by footdr

I do not want to have to wager my deposit 30 times when no bonus is involved. If I deposit and hit a large payout right away why should I have to risk losing my winnings by being forced to continue playing.

That immediately increases the odds of a player losing before they even start playing.

And Alex is correct(see chat below) I requested no bonuses but the last time I deposited at Winward they ignored that request and still applied a bonus and wouldn't deduct it from my account even though I hadn't started playing my deposit.

info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. Or feel free to open a help desk ticket for timely assistance.
info: You are now chatting with 'Alex'
Alex: Welcome to Live Support, My name is Alex, How may I be of assistance to you?
Hi, if I deposit 50.00
with no bonus.
is there wagering requirements
Alex: The bonus can't be forfeit.
Alex: It will always be applied into your account.
what bonus
Alex: The deposit bonus according to the newsletter.
ah
: now I remember why I stopped playing here
: I don't like bonuses.
Thanks anyway
Alex: http://www.winwardcasino.com/wwcn/news/index.asp
Alex: I have checked your account and it seems that you have asked to not have bonuses.
Alex: You will have to meet the wagering requirements 30 times your deposit amouint.:Ah, yes I remember but wagering requirements on your own money is not the norm. Thanks for your time

I recieved a newsletter from Winward and had forgot why I stopped playing there after a couple of times depositing.

Well, lets try and see if Monica can figure this mess out now since MissMD never did want to respond here...but maybe she will respond now that Max has changed the thread title to a more pleasing one for her...

[RobWin]

Originally Posted by BingoT

Your sure Wrong because i'll wait for some reply from that casino.
I don't like drama before the show starts.
This will be my last until I hear more from MD or Monica
I have better places to talk about

Lets see how long the wait will be here now before MD or Monica comes in here to answer to this thread now that Max has changed the title on "28th March 2008, 07:36 PM"...clocks ticking...and as far as the drama goes there's plenty of that in this thread with the 30X Wager requirement that Winward wants to impose on Deposits Only !!!

Maybe you could alert them to this thread BT...since they apparently respond so fast for you...

[RGiants-Mo]

Hi there everyone this is Monica. I am investigating this issue further to finally get to the bottom of it. I will get back to you with a response as soon as possible. thank you for your patience! -M-

[RobWin]

Originally Posted by RGiants-Mo

Hi there everyone this is Monica. I am investigating this issue further to finally get to the bottom of it. I will get back to you with a response as soon as possible. thank you for your patience! -M-

World Record Speed there Monica !! ,,, and Welcome to the Forum

[maxd]

Originally Posted by RGiants-Mo

Hi there everyone this is Monica. I am investigating this issue further to finally get to the bottom of it. I will get back to you with a response as soon as possible. thank you for your patience! -M-

Hi Monica, welcome aboard. Thanks for jumping in to see this one through. It's been sitting around for a while now and I for one would very much like to see it put to rest.