[RESOLVED] Crown Vegas Payout trouble - need help!

[LuLukay]

Hi. I need some help / advice to expedite a withdrawal request at Crown Vegas. This is my 2nd withdrawal from Crown Vegas. The first took 3 weeks and 4 tries faxing all the required documents back. This time I won enough to use the wire transfer method. The withdrawal has been "approved" and I've been told that it "will be sent to your bank in the next 24 hours" for about 6 weeks now. The next e-mail I always get says they are experiencing technical difficulties. At this point, they aren't even replying to e-mails (for 5 days now) and the live help chat isn't working, and their phone lines aren't working either! I've also sent a PM to their Casinomeister representative, but no reply on that either.

What can I do???

[maxd]

I'd suggest you Pitch a Bitch here.

Once I've got your details and particulars I can proceed to contact the casino and ask that some attention be given to your situation.

I should add that the rep seems to be available and responsive to player issues so there's good reason to be optimistic here.

[LuLukay]

Thank you so much maxd. I'll follow that link and get started on pob right away!

[Freds]

I am also awaiting a payout from Crown Vegas. Mine is still listing as pending and I've been unable to get through to anyone for the past week.

I've tried everything I know and would appreciate any advice from anyone.

[maxd]

FYI, your PAB complaints have been submitted to the casino. At this point there are three outstanding PABs against them.

[lobymusic]

I am having the same problem. I have sent many emails with no reply. Good luck to all!

[Freds]

They've finally approved my withdrawal, but still no information as to when the monies will be paid.

Thanks to Maxd they responded initially, but nothing since and no real answers.

All I want is the truth. What is really going on at Crown Vegas? Are they bankrupt? Are they going out of business? Are they ever going to pay?

[LuLukay]

Crown Vegas "approved" my withdrawal on the 29th of December, 20 days after I requested it. To date, I still do not have my money and am not getting much feedback at all. "We are looking into it" is the best I've gotten. 7 1/2 weeks and counting!

[LuLukay]

The latest update from Crown Vegas. Their support team replied to one of my many e-mailed inquiries and said:

Greetings from Crown Vegas


We do apologize from the inconvinence caused.
I understand your frustration and the run around
that you have been given. I can assure you that
you receive your winnings in the next 10 days.
We thank you from your patience and understanding.

This was sent on Jan. 24th. I have not heard another word (despite continued attempts to contact them).

[robm]

They do not even respond to my e-mails. I am as frustrated as it gets. Don't seem to be getting anywhere with this one.