[RESOLVED] GrandMondial - First Cashout(Problems???)

[asidea]

I am currently worried about my first pending cashout with Grandmondial casino.I have emailed their support line and recieved no reply.

Am wondering if there's a grandmondial casino rep here, whom I can approach in regard to my cashout on the 10/01/08, for $400.

Any help will be appreciated.

[lojo]

Here ya go

http://www.casinomeister.com/forums/members/mario.html

[asidea]

Hiya lojo, thanks for your help, appreciate it

Hope I get a reply soon.

[vinylweatherman]

Simple issue, from your post you are withdrawing $400, but you are from the UK. Your winnings will be void, and your deposit will be returned, this is because of term 15 relating to playing in the "wrong currency".
UK Players must play in the UK Pounds, EU players from countries that use the Euro must play in Euros, and Canadians must use the CANADIAN Dollar. Players whose home currency is NOT offered must play in the US Dollar.
Mario, the rep, has dealt with this currency issue before, and it even extends to players who do NOT use any bonus, they still have their winnings voided.
If Mario (Grand Mondial rep) is going to apply the rule 100%, even for players who do NOT ever use bonuses, then your chances are probably zero, as anything else would be inconsistent with the previous "zero tolerance" stance of Grand Mondial, and would force it to pay all the others, including the other two who have already complained here, one who took the bonus, and one who played with no bonus.

If this is the only issue, you will be able to open a UK Pound account, and be able to start over with the SUB.

[asidea]

Simple issue, from your post you are withdrawing $400, but you are from the UK. Your winnings will be void, and your deposit will be returned, this is because of term 15 relating to playing in the "wrong currency".

Hiya vinylweatherman, tysm for your help.I was not aware of this clause when I first deposited.Approach live chat and they mentioned that my funds has been refunded on the 11/01/08, but will take 5-7 days to clear via "OCT".

They also mentioned that I should get back, to them when the funds has cleared and they will close my account and issue me with a new one, which is ok, since I have not won much anyway, just broke even with my deposits.

Again, ty for clarifying things for me

[vinylweatherman]

Hiya vinylweatherman, tysm for your help.I was not aware of this clause when I first deposited.Approach live chat and they mentioned that my funds has been refunded on the 11/01/08, but will take 5-7 days to clear via "OCT".

They also mentioned that I should get back, to them when the funds has cleared and they will close my account and issue me with a new one, which is ok, since I have not won much anyway, just broke even with my deposits.

Again, ty for clarifying things for me

Yet another victim of this hidden term. The problem is that it is not very prominent, it lies as an afterthought at item 15 in the general terms. Since you only broke even, you are lucky, you are being paid up to the amounts deposited.
It would be interesting to know how long you have been playing since registering the account in the wrong currency. We have been assured that it is picked up as soon as possible, and players would only get caught out if they deposit straight after registering the account, not giving their back end time to double check the registration for simple untrapped errors such as this.

You would have been gutted had you won significantly though, you could even have hit Mega Moolah and had $4 MILLION confiscated!!!!!

Because players continue to be clobbered by this rule, it is clearly not prominent enough in the sign-up process, and until this is remedied there will be further victims, some of whom will have won significant amounts and had them confiscated. One player had several thousand confiscated, yet took no bonus, and another had a lesser amount confiscated, but DID use the UK Pound to enhance the bonus despite not being from the UK.

In the Casinomeister guidance, it says that players should ALWAYS use their home currency if offered, UNLESS they have it IN WRITING from the casino that they will accept another choice. Quite a few MG casinos are now confiscating winnings for use of an "away" curency, but the worst offenders so far are MiniVegas and Playshare.

Casinos should have at least TWO sets of terms, the general rules, and the promotional rules for specific promotions. If one or both sets are missing, treat the casino as "rogue", as they could come up with these terms at a later date when they need to confiscate winnings. General terms are usually far less prominent than promotional terms, and in the past have been relatively uninportant since they mostly related to legal stuff, such as banned countries, and what you are allowed to do, and not do, with the software, such as decompile it, run a robot, or copy trademarked information.
There can also be rules hidden within the banking pages, and this could affect what deposit & withdrawal methods can be used by which players, and how long they take.

[Mario]

I am currently worried about my first pending cashout with Grandmondial casino.I have emailed their support line and recieved no reply.

Am wondering if there's a grandmondial casino rep here, whom I can approach in regard to my cashout on the 10/01/08, for $400.

Any help will be appreciated.

Hi there Asidea,

Please note that I've responded to you via email and did confirm that your winnings was processed and sent to you via OCT.

This means to the credit card in question.

Please confirm if you've received my response and please feel free to check your card as the funds should be there already.

And for Vinyl, please do not jump to conclusions as it does seem that most of the times you are just digging.

Feel free to contact me via PM message should this matter not have been resolved.

Best regards
Mario

[lojo]

Dear Mario,

Of course all I know is what I see here, but it is a bit confusing that a minor win would be paid when policy states otherwise. This is a slippery slope that VWM warned about in his post. Please do not misunderstand me, I laud this action: and "we" may not know the details of the previous currency issues, nor should we always second guess.

A simple BOLD declaration of currency terms while awaiting MG software changes will go much further than 'crazymaking' inconsistent policy... unless you are announcing a policy change?

You know I don't mean to make your job more difficult; the very fact that you engage players here and have always eventually affected casino policy via the forum feedback earns you the greatest respect and honor in my eyes, and I hope in the eyes of others here.

Please get this matter settled by delaying deposits, or whatever means are best.


When the affiliate matters and this (which to me is naught) issues are settled your casinos may well see all of my Microgaming play <assuming I play MG again >

Warmest Regards.

[Mario]

Dear Mario,

Of course all I know is what I see here, but it is a bit confusing that a minor win would be paid when policy states otherwise. This is a slippery slope that VWM warned about in his post. Please do not misunderstand me, I laud this action: and "we" may not know the details of the previous currency issues, nor should we always second guess.

A simple BOLD declaration of currency terms while awaiting MG software changes will go much further than 'crazymaking' inconsistent policy... unless you are announcing a policy change?

You know I don't mean to make your job more difficult; the very fact that you engage players here and have always eventually affected casino policy via the forum feedback earns you the greatest respect and honor in my eyes, and I hope in the eyes of others here.

Please get this matter settled by delaying deposits, or whatever means are best.


When the affiliate matters and this (which to me is naught) issues are settled your casinos may well see all of my Microgaming play <assuming I play MG again >

Warmest Regards.

Hi there Lojo,

I understand what you are saying.

This is very much a debatable subject but at least the player’s funds were processed within in good time.

The biggest problem is not players playing in $ but merely in Pounds if they are not allowed too.

Best regards
Mario

[AussieDave]

The biggest problem is not players playing in $ but merely in Pounds if they are not allowed too.

I can't fathom why currency is a Country specific issue, apart from it being connected to back to depositing/withdrawal mechanics.

Though even on that prevision if a player is unable to deposit via method X they can't withdrawal via method X either, so I really don't get the issue?

Seems to me it's just another means (advantage/loop hole) to complicate a process that really shouldn't be convoluted.


Cheers

Trezz