[RESOLVED] GrandMondial - First Cashout(Problems???)

[GrandMaster]

Hi there Lojo,

I understand what you are saying.

This is very much a debatable subject but at least the player’s funds were processed within in good time.

The biggest problem is not players playing in $ but merely in Pounds if they are not allowed too.

Best regards
Mario

Can you explain why you insist on a specific currency even if the player does not take a bonus?

Are you aware that there are several countries whose currencies are linked to the euro, for people in these countries it makes more sense to use the euro than the US$?

How did you deal with Maltese and Cypriot players? If they registered an account before the beginning of this year, they were in breach of your T&C on 1 January. Did you insist that Maltese and Cypriot players open US$ accounts even on 31 Decemeber 2007 knowing that the next day those countries would switch to the euro?

If the choice of currency is so important, why don't you implement the restriction in software to make sure that players automatically use the "right" currency?

[winbig]

If the choice of currency is so important, why don't you implement the restriction in software to make sure that players automatically use the "right" currency?

Intertops is a prime example of any casino with MGS to be able to sign up using a web form instead of having to signup through the software. This just goes to show that it IS possible to bypass the MGS software signup, and force the user to use a specific currency based on their location. It would be fairly easy to do this, just a little code to grab their IP address and figure out what country they are coming from.

https://www.intertopscasino.com/registration.htm

Perhaps playshare should look into this.

[asidea]

Hiya Mario, thanks for responding to my email and my query.I have indeed recieve a withdrawal statement from Grandmondial casino, though I was rather hoping to hear from my bank first, before responding to your email.

I, thank you for taking the time to look into my query and your fast response upon my situation.

I, further ty all members and staff here for their help and support.

Cheers

[vinylweatherman]

Hi there Asidea,

Please note that I've responded to you via email and did confirm that your winnings was processed and sent to you via OCT.

This means to the credit card in question.

Please confirm if you've received my response and please feel free to check your card as the funds should be there already.

And for Vinyl, please do not jump to conclusions as it does seem that most of the times you are just digging.

Feel free to contact me via PM message should this matter not have been resolved.

Best regards
Mario

I am not digging, you have already posted that you have 100% enforcement of this term, even when players have not used a bonus. This player admitted breaching this term after I pointed it out. He says that his "winnings" simply put him back to where he started, so naturally this would be exactly the same as returning his deposits while using the wrong currency.
Clearly, this player also missed seeing this term on signup, and your group have been critisized for not making the term prominent enough. Despite logging two further players caught out, I see nothing has been done to ensure players are not caught out by this term.

IF you are saying that this player has been paid winnings to an amount greater than the amount deposited, then why? You could not be flexible to a player who took no bonus, and you, more understandably, were not willing to play a player who did what this term was originally designed to protect casinos from, playing in UK Pounds and milking the new player bonus from a non UK residence.
If there IS flexibility, then ALL players who played with the wrong currency, but did not take BONUSES in the wrong currency, should also be paid, unless you have proof of FRAUD. Casinos cannot pick and choose when to obey terms, they are there, and, as you said yourself, are to be applied rigorously.

I HAVE asked further questions, mainly as to WHY it is so important to void the winnings from players who do NOT take bonuses, but no explanation has been forthcoming, so we have to speculate.

This is NOT the only problem from your group, you have NOT stopped the spammy affiliates, and you say one thing in the newsletter, and your CS says another when the player deposits. The most recent incident was last weekend, the newsletter says that a weekend offer is in the lobby EVERY WEEKEND, and a player deposited on the strength of this, because an offer did indeed appear in the lobby. I checked, and found that the offer did appear, but carried the dates from the previous weekend, and was actually invalid, confirmed for the other player when he queried the lack of the bonus to CS.

Stopping the spammy affiliates is NOT "rocket science", just close their account, and there will be no further incentive for them to continue the spam.
The spam is doing a lot of damage to MY ability to send and receive Emails, I find many of mine never reach their destination, and I don't receive all Emails sent to me, this causes arguments and accusations, and leads to verbal aggression at times when things have gone seriously wrong as a result.

[markjacob]

This whole thing is called legal theft.

[asidea]

I have been paid ..yes!!

Ty for all your help and feedback

Cheers.

[maxd]

Glad to hear it ... ... and thank you for the follow-up post.

[vinylweatherman]

Hi there Lojo,

I understand what you are saying.

This is very much a debatable subject but at least the player’s funds were processed within in good time.

The biggest problem is not players playing in $ but merely in Pounds if they are not allowed too.
Best regards
Mario

Yes, this is a big problem WHEN THE PLAYER TAKES A BONUS - when the player does NOT take a bonus, it is NO PROBLEM WHATSOEVER, as the Pound conveys no advantage to the player, unless we are implying there is something non-random with MG software, perhaps based on bet size, that does indeed confer an advantage to high value currencies enabling players to take advantage of smaller wagers, which rumour has it always seems to net higher payouts than larger wagers.
I presented an example of this rumoured phenomenon by achieving over a dozen sets of 5 rams on Thunderstruck while betting under £1, but no examples at all for bets between £1 and £4-50.
Confiscation of winnings should NOT be allowed to be the routine response to minor breaches. Players who use the wrong currency should simply have their claims for bonuses flatly refused when they submit the claim - THIS is how the problem of players not from the UK using the Pound to milk bonuses should be dealt with. The casino would be protected just as well, but with no negative publicity.
Playshare have taken the lazy route, and have protected themselves from bonus abusers using the Pound for leverage, but have ensured themselves alot of negative publicity, especially so when players NOT claiming bonuses had winnings confiscated, where the issue of protection from promotion abuse was simply not relevant.

32Red have said that currency is a non-issue with them, and they don't seem to mind players using the pound when not from the UK.

Perhaps I should ask my unanswered question once again. "What IS the problem when players use the Pound when they should use the Dollar BUT DON'T TAKE A BONUS, and why does this problem not also apply if a player who should use the Pound but uses the Dollar, again without taking a bonus".

It is certainly nothing to do with promotions abuse, so is it a software issue as I postulated.

[winbig]

unless we are implying there is something non-random with MG software, perhaps based on bet size, that does indeed confer an advantage to high value currencies enabling players to take advantage of smaller wagers, which rumour has it always seems to net higher payouts than larger wagers.

Excellent theory. I would love to see some stats...

Since MG supposedly plays the same in free mode compared to real mode, these should be easily obtained. Anyone game?

[lojo]

Thne answer might be in this thread http://www.casinomeister.com/forums/...re-you-go.html